Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12202609
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Sony XFBXM5
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happybwith my purchase (have had these like 18 months).. Great sound & features and ease of use. (The only gripe is they do tend to try and fall off with strenuous movements or if you abruptly stop or bend over]. 05/2025
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueL, thank you for the fantastic 5-star review! We're really happy to hear you've been enjoying your WH-1000XM5 for the past 18 months and that the sound quality, features and ease of use have made a lasting impression. We appreciate your feedback about the fit during more active movements, this is helpful for our development team as we continue to improve. Thanks again for your support and for being part of the Sony family! Regards, -Dominick
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and Noise cancellation, can’t really ask for anything more. Only drawback is if you’re an IPhone User the connectivity isn’t as flawless as with other Apple devices, but that’s just Apple taking advantage of the lax US consumer protection laws
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenT,
Thanks for the feedback! We're so happy to hear you're loving the WH1000XM5 headphones!
Totally agree, the sound and noise cancellation are top-notch. As for iPhone connectivity, experiences can vary, many users still find it works well, but we know every setup is different. Thanks for sharing yours!
Thanks for choosing Sony!
-Aldair
Wh 1000xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelation can barley hear anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, they are Sony so quality is outstanding. The only thing that I didn’t like was that the volume even adjusted to maximum levels was quieter than my XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Amazing! We're glad that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony WH1000XM5 Wireless Noise-Canceling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Canceling is excellent - couldn’t be any better! Comfort is very good. Sound quality is also very good. Perhaps a bit bass heavy, despite attempts to limit the bass and accentuate the midrange and treble. Despite this, I would definitely recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobB, Fabulous! We're glad that you are enjoying the sound, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones bought them at discount price I recommend buying them if you find them with a discount you won't regret it good battery life and really good sound not the best of the best but definitely up there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroVDJ, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
A proper upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as an upgrade from my Beats Solos. Love the sound quality. The noise canceling works great for me and I love there’s an ambient sound mode for when I need to pay attention to my surroundings. The headphones also have an app for complete customization and even includes customizing sound based on the way you wear them. Definitely recommend. My only very slight con is that they are sensitive to certain sounds and movements and I need to take a look at how to turn off the chimes because I prefer uninterrupted listening. Other than that, a great purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you're enjoying your new headphones, Leslie. We appreciate your input and thank you for choosing Sony. Erin
Best headphones ive had so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm5 are very comfortable even over extended time of use. They also have an amazing noise canceling feature that i use constantly would definitely recommend checking out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrownMagic, We're glad that you are enjoying the noise canceling and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the noise cancelling feature when travelling, also, it's comfortable for me, as cover all over the ear, easy sync with my mobile device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rodolfo, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Sone head phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have look for all different type of headphones. Until I found the sony ones they really are a different type of headphones specially when the bass comes out of them its really great for all type of music. I really will recommend this headphone to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiguelI,
Thank you for choosing Sony!
We are delighted to hear that you found them to be outstanding, particularly with their exceptional bass performance and suitability for various music genres. Thank you for your recommendation! We hope you enjoy your new Sony WH1000XM5 headphones!
Best regards,
-Fred
Best On-Ear Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the Sony 1000X M3 and I’m really happy with it so far. Music sounds great and the headphones are still comfortable after two hours of consecutive use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pb482,
You made the right choice upgrading to the Sony WH1000XM5! We're glad that you like the sound quality and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good I love it the sound is very good and if your a person that loves bass in songs you can adjust it with the app with many different presets
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosefinaC, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
"Auto" features need work. Connection issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to like these headphones but there are some major issues that cannot be looked past. I primarily use these for work as I work alone around woodworking machinery all day. I previously had the Bose quitecomfort 35s for 6yrs and loved them but when they eventually wore out, research led me to try these out. Needless to say, due to the machinery the noise cancelling abilities were my primary concern The good: The sound quality is great, they are very comfortable for extended wear, the app is easy to use and control the headphones The irritating: The noise cancelling ability unfortunately did not meet that of the Bose quitecomfort 35s, don't get me wron it works pretty good, but just not as good which was disappointing. The "auto" features are an absolute annoyance and Inded up turning it off. It would detect I wasn't wearing the headphones even when I was. Constantly having to go back to my phone while I'm working to connect them again. The hand swipe features are cool but they are so sensitive that additionally while I worked it was constantly changing the volume or song when I never intended to. Like it reacts to ANYTHING touching them, not just your hands. The strech strap from my respirator would activate it. The BAD: Not sure if they purposley made the headphones not work right for samsung but, it a huge thing for me. I often work 12-15 hrs a day, take care of the kids and normally am not able to have any time to myself or watch a show until around 10 p.m. obviously, I use the headphones as to not wake anyone in the house up. Unfortunately, for whatever reason the headphones do not time up with the tv and play the sound in an insane reverb/crazy feedback. Its hard to explain but it sounds like its using the sound from the tv to communicate in morse code. I have up to date smart TV and have NEVER had an issue with ANY of my other bluetooth headphones on all of our TVs, and wouldn't you know it. The headphones do it on ALL 3 of our samsung TVs. So, to me to make a product that isnt compatible with the most popular brand of electronics is a HUGE foul. Overall, they sound great when they're working properly and the auto features arent doing whatever. To me they are VERY MEH. Ill have to just go back to the Bose 35s, theyre better than their newest models as well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gearhead485, While we're glad that you like the sound, ease of using the app and comfortable to use, we regret that the noise canceling function did not meet your expectations and not working properly with your Samsung. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible. With that said, we'd love to help you troubleshoot your problem and turn this into a better experience.
First, please ensure that the software installed is updated with version 2.1.0. If the effect of noise canceling is not sufficient, please also try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
https://www.sony.com/electronics/support/articles/00267839
For other issues you've encountered, we also recommend resetting/initializing the headphones and check if the issue is resolve.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
I love my Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These a great for everyday use and very comfortable to wear. They can go long periods without having to be charged too. You can even adjust the settings in the headphones for different sound control like a higher bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazmyn We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
I am beyond happy with these XM5’s
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was my Christmas present this year and prior to that I had read all the reviews. I watched multiple YouTube reviews and was convinced this was the pair of headphones I wanted. Oh my goodness! These Sony XM 5’s are replacing a five year set of Bose. I didn’t think it would be possible to say an upgrade over Bose would be this dramatic, but it is! The noise canceling is excellent, and when you download the app and use the 360 Reality Audio, the sound is truly amazing! If you’re in the market, stop into Best Buy and give these a listen. I highly recommend these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gmc132psu,
Awesome! Thank you for the 5-star rating and we're glad to hear that you're happy with your new Sony TV. We appreciate the recommendation and thank you for choosing Sony!
-David
Sony WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great noise canceling and sound quality. Water resistance makes them great for the gym. Had the XM4's but these are a noticeable improvement on an already great pair of cans!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2FakeHipsDontLie, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great battery life, good sound quality and excellent noise cancellation. I did have an issue with when I am listening to music, it would stop playing when ever I started singing or if I spoke to someone else, not sure why this was happening, overall it’s a great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GherardoC,
We are thrilled to know your satisfaction with the exceptional sound quality, long-lasting battery life, and industry-leading noise canceling feature of our WH-1000XM5. Regarding your concern, it's possible that the Speak-to-Chat function (the headset pauses or mutes the music which is being played) of your headphones activates when you sing loudly or speak to someone. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. But you don't have to worry, you can disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident or if you don't want the music to pause when you begin to sing. For details, please visit the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html
I hope this helps.
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Better than expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating whether I should get these over the airpods max until I started to see review for both headphones from youtubers and audiophiles and mostly they were saying that the xm5s or xm4s would be a better pick than the AirPods max considering the overpriced headphones is heavy and can be uncomfortable for longer periods of listening times. 100% recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GKG123, You've made a right choice! We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Airbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. My purpose was to wear them when traveling on an airplane and listening to music and drown out the airplane noise and they work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FredI,
Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear that they are working perfectly for your needs, especially when you're traveling.
Our industry-leading noise cancellation is designed specifically to help you escape the distractions of the outside world, and it's great to hear that it's so effective against airplane noise.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
I wanted to like these
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switching from the XM4 to these headphones might feel more like a headache than an upgrade. While the battery life remains impressive and the sound quality is still great, the noise cancelling feature is inconsistent. There are times when it feels too weak, and unfortunately, there's no way to adjust it to match its initial performance. The touch controls are more reliable compared to the XM4, but they tend to be overly sensitive. Honestly, considering my XM4 failed after just a year and the buggy experience these headphones offer, I'm likely to switch to Bose when these eventually give out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SadTechTips, We are sorry to hear that the WH1000XM5 did not meet all of your expectations. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl