Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 12202609
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best Gift Ever words of 18year old
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave these as a gift to my 18 year old son. Loves them. Great noise canceling and really likes how they fit over his ears. The sound quality is good too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dsgiftbuyer, We're glad that your son like the noise canceling, sound, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best over the ear noise cancellation for air trave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much more comfortable than my WH-XM1003. I have used these on several flights and they greatly reduce the notice from the plane and the sound is excellent. I don't find that the new non-foldable headphones are issues when packing in my carry on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Freeka, Great choice! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
BIG FAN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely LOVE these headphones! I needed a replacement after losing my last pair of airpods. The noise cancelling is great and they are so comfy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hannah this is a an excellent replacement and we're glad that you are enjoying the noise canceling and comfort. Thank you for choosing Sony. Erin
Great Sound and Long Lasting Battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've used these headphones for about a month on a business trip. The sound quality is great and the battery lasts for a long time. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Perfect! We're glad that you are enjoying the sound quality and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our family can now enjoy festivities. My nice no longer have to leave because of fireworks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Partygirl!
We are very glad to hear that your niece can now enjoy festivities with the family, thanks to the WH-1000XM5 headphones.
Knowing that our technology is able to provide such a meaningful and peaceful experience is truly rewarding for us.
The industry-leading noise cancellation was designed to create your own quiet space, no matter how loud the world gets.
Thank you for choosing Sony!
All the best,
Estefany
worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this checked all the boxes for my daughters needs. noise canceling is exceptional and the sound quality is top notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwardM,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH-1000XM5 headphones were the perfect fit for what your daughter was looking for. It's great to know that the exceptional noise canceling and top-notch sound quality are checking all the boxes. Thanks for sharing your positive feedback!
Best regards,
-Fred
Great buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Very lightweight and nice to use for travel. The material is a little more susceptible to fingerprints than previous models but form factor is also reduced from mx4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Drummers get the XM4, audiophiles get the XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As a drummer I've owned the XM3, XM4 and just bought the XM5. I had great hopes for these headphones but sadly they will be going back. While no noise cancelling headphones are perfect for drumming, the XM4s do an amazing job attenuating the overall level without introducing unwanted artifacts. The XM4s were only slightly better than the XM3s for drumming. So drummers will be really happy with either the 3 or 4. Unfortunately, the XM5 does not reduce the overall level as much and it introduces an annoying sibilance when playing the hi hats. I was hoping this was just a software issue but it's probably because of the extra mics, so I will keep my XM4 for another year. As for everyone else, these headphones sound amazing for listening to music! If you are are on the fence about buying expensive noise canceling headphones, you will not be disappointed! They represent an marked improvement in sound clarity over the previous models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Byto, Great! Thank you for sharing your feedback on the Sony WH-1000XM5. We're glad you like the amazing sound quality and industry-leading noise cancellation of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
Wow Wow Wow what a difference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the bows headphones, the most expensive ones I think around $430. They accidentally got washed. I thought the Bose were pretty good until then. I then just did a little research and ended up buying these Sony's. What a difference. Night and day in every aspect better than the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleC,
Sorry to hear about the accidental wash, but it sounds like it led you to an amazing upgrade. We're thrilled that the Sony XM5 headphones exceeded your expectations in every way. Thank you for choosing Sony! Enjoy! -Maria
Why don’t they fold?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and this is one version higher than my previous headset however, this version has such a large footprint. It doesn’t fold so the carrying case is large. I didn’t set it up, went back and upgraded to the 6.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi 3angels,
We appreciate your honest feedback on the design of this particular headset. While we're glad you loved the color and the quality, we understand your point about the larger footprint and the non-folding design impacting portability, especially when compared to your previous model. We continuously strive to balance sound quality, features, and design, and user feedback like yours is incredibly valuable as we refine our products.
Thanks for choosing Sony, have a good day!
-DiegoV
Excellent product and service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a great experience with this product. The quality exceeded my expectations, delivery was quick, and the customer service was responsive and helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AryanC,
Thank you for choosing Sony!
We're beyond pleased to hear about your great experience with the WH-1000XM5 headphones! It's wonderful to know that the audio quality has exceeded your expectations and that you found both the delivery process and Best Buy customer service responsive and helpful. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
Worth getting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After some research. I landed this one. Very good sound quality. Tbe earcups are very comfortable and i can wear it for a while. Definitely worth getting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solid, Awesome! We're delighted to hear that you like the comfort and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Beautiful noise cancelling headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5s are comfortable and durable headphones that sound great and have a stunning noise cancelling effect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmy, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Amazing headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a terrific upgrade from my xm4’s. They’re light in weight and outstanding in sound quality. Probably one of the best pairs of noise-canceling headphones I’ve ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JohnPuz Amazing! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The price is worth it!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The sound quality is amazing, works great, doesn’t break easily, and soft to the touch!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KethiaN, Thank you for the 5-star rating! We're so happy to hear you love the amazing sound quality, sturdy design, and it worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam
Sony headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones out I wished they where a bit louder tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HugoH, We are thrilled to hear that you love everything about your WH-1000XM5. Having read your review regarding the low sound level, check the volume on the connected device as well as on the headphones. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio. From there, you can use the Sony sound connect app to adjust the sound to your liking. Make sure to update the firmware of the headphones by performing a software update. Thanks for choosing Sony! -Jess
Sony Headphones for the Win
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Air Pod Max, Beats, and Bose but these are my favorite out of these. Comfortable to sleep in, relax and workout I barely feel them. The sound A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User233025,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-1000XM5 headphones have become your favorite among your collection. We’re delighted they offer the comfort you need for sleeping, relaxing, and working out, all while delivering A+ sound quality. Your experience inspires us to keep innovating and providing exceptional audio products.
Best regards,
-Fred
Best headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Headphones ive ever had. Some people say case is too big, but worth it for the quality your getting. Great sound, flexibility, convenience and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! Thanks for commenting, Kaff!
We are very happy to hear your satisfaction with the amazing sound quality, very comfortable fit design, and superb performance of your WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the perfect star review and for choosing Sony!
- Romeo
Good Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very light and easy to wear! I love the color as well! I typically use these headphones for my flights and the block out noise very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki1024
Awesome! We're glad that your new headphones perfectly suits your needs and expectations. We really appreciate you love the light weight design, easy to wear, color, and noise canceling features of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Love these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve bought. I’ve had the AirPod maxes and the AirPods, but these are the most comfortable of the bunch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyaB,
Thank you so much for your fantastic review! We're thrilled to hear you're enjoying your Sony WH-1000XM5 headphones.
It's wonderful to know you find them to be the most comfortable among other headphones you've tried. We put a lot of work into the new design, focusing on a lighter build and a more comfortable fit, and it's incredibly rewarding to hear that it makes such a difference for you.
We truly appreciate you choosing Sony and are glad you're loving the experience!
Regards,
Dominick