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Customer Ratings & Reviews

$354.00
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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6151 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 6,151 reviews
  • Rated 5 out of 5 stars

    Overall Great headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has pretty decent ANC. The only issue issue i have with ANC is the wind noise. Sound quality is great, the build itself is nice, comfortable, and looks and feels premium.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashur1201, We're glad that you like the noise canceling, sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect headphones. They extremely comfortable, amazing sound, incredible well noise cancellation. Might cream just thinkin about these bad boys…. Overall great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zurc, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphones i have wver bought

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My step dad loves these head phones. They have a vary balanced spund with a little bass kick. They are very comfortable for long use. I highly recommend these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zach, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas gift for my dad, he loved it And the noise cancelation works a little TOO well lol (these are worth it when it’s on sale though)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, NathanC!

      What a wonderful Christmas gift! We are so glad to hear your dad is loving his new WH-1000XM5 headphones. It’s great to know the noise cancellation is performing so well for him—we take that as a huge compliment!

      Welcome to the Sony family, and we hope your dad enjoys many hours of peaceful listening.

      Thank you for choosing Sony.

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Best noise cancellation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones on the market. Pricey, but you get what you pay for. Long battery life. Sounds quality out of the box is good, but is much better after EQing them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love these because they are sooo comfortable compared to my airpod max and the anc is just as good if not better. The soundis not as good but its good enough especially for airplane rides..Get these !!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Solo6000, We're glad to hear that you love this WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Great if you have the money for them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit has been great. Very comfy, especially for my bigger ears. Sound and noise cancelling have also been great considering I walk through the city to get to school everyday.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScottN, We're glad that they fit great and you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really enjoying these headphones—they’re fantastic for work, gaming, and listening to music! I’d suggest checking them out at Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoshuaL,

      Thank you for choosing Sony!

      We're honored to hear that your WH1000XM5 headphones are enhancing your work, gaming, and music experiences. Your recommendation means a lot to us, and we're delighted to know they are making a positive impact in your daily activities.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones. My son recommended them after he saw I had purchased another brand. I love these. I can work in the yard or use power tools and don't have to continuosly turn up the volume. The sound is a very good qaulity which makes listening to music more enjoyable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathyS,

      Very nice! We're glad to hear that you love your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony headphones fill the bill

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is excellent. Very comfortable to wear. App lets you customize the equalizer settings so

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertM, we're glad you are enjoying the WH1000XM5! Enjoy your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony wh-1000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones sound great. Easy to set up. Connect easily to an iPhone. It also has a long range of Bluetooth connection. And they have beautiful colors, I would recommend this product to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldoT, thanks for sharing your wonderful experience with the Sony - WH-1000XM5! We're so glad to hear you're enjoying their incredible sound quality, easy connection and setup, and the variety of colors available. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    WORTH THE PRICE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I MOSTLY USE THE HEADPHONES WHEN I AM WORKING OUT. THEY FEEL COMFORTABLE TO MY HEAD AND THE SOUND QUALITY IS GREAT!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RogerN, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin sony-global

  • Rated 5 out of 5 stars

    Best choice for a money range

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply in love with the headphones. These are my first ever headphones and they are great. Have longer battery life, fits perfectly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AditiV, Congratulations! We're glad that you love the battery life and fits perfectly. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is really good. Sound is clear and noise cancellation is perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Notyours25,

      We're excited to hear that your Sony headphones are delivering such clear sound and perfect noise cancellation—thank you so much for the fantastic 5-star rating! The WH-1000XM5's industry-leading noise cancellation really helps immerse you in every note, and we're glad you're enjoying that standout feature.

      Thank you for choosing Sony—wishing you a wonderful day!
      DiegoV. Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my son for Christmas. The headphones work great and he said the noise canceling is awesome! The zipper on the case broke right away…it’s almost as if the zipper was put on the inside. Hoping to reach out and get a new case for them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, user923539!

      We’re so glad to hear your son is enjoying the awesome noise canceling and performance of his WH-1000XM5 headphones! However, we are very sorry to hear about the issue with the carrying case zipper. That certainly isn't the experience we want for you or your son, especially with a new Christmas gift.

      We would love to help get this resolved. Please reach out to our support team at socialsupport@am.sony.com with your contact information so we can assist you with this problem.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Good sound, excellent quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM5 are one of the best headphones on the market because of the attention to detail in weight, sound, the quality of the material and the software innovation in ambient mode.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonF, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Top-notch

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was in love with the model before this, and even more so with this one. You'll notice little bits and details in the music that you couldn't before, and they're VERY comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aduritine, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great for travelers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for traveling and the sounds is truly amazing especially with noise canceling.My favorite part is the case that comes with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jasmyne,

      Thanks for sharing your experience! We're so happy to hear how much you're enjoying your WH-1000XM5 headphones, especially for travel, the amazing sound, noise canceling, and the convenient case.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know everyone says the airpods max is unmatched but these are still great quality, good feel never hurt my head or ears even for hours of use and the sound is amazinggggg

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice WilliamR! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Glad I made the purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many months of investigating and deliberating, I’m glad that I made the purchase! The comfort, sound quality, features and flexibility of these headphones are awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GERange, Great! We're glad that you like the comfort, sound quality, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US