Customer Ratings & Reviews

Amazing headphones specially the vacuum system is making it special because it’s really quiet so you can’t hear any noise. I love it. Good product.

This was one of the gifts for my girlfriend for Christmas and she totally loved it!!! Sound quality 10/10 Noise cancellation 10/10 Battery life 10/10 Overall 10/10

It is great! I can actually hear things alot better with the Headphones on than with them off. Things outside when the music is not playing. I love these headphones. Its my second time buying them.

I was looking for a comfortable pair of headphones for daily use and these fully filled my satisfaction since they are really lightweight and adapts well to my ears since they are expandable. Fully recommend.

I will never shut up about this headphone, i used to think getting headphones was a very unnecessary purchase as an airpod user, trust me when i say it absolutely isn’t when it’s these ! super lightweight & comfortable! doesn’t give you a headache like the apple ones. will forever recommend these.

Great sound and features with these headphones! Love the fact you can connect to two devices at once and the headphones recognize if you are sitting still vs commuting and adjust your noise cancellation preferences accordingly.

The WH-1000XM5 is the latest, flagship over ear wireless headphone from Sony. This headphone has the tough task of improving over its predecessors because they were just that good. Sony has not only given us a flagship quality over ear, wireless headphone once again but genuinely improved a handful of qualities about the headphone as well (albeit with a $50 price increase over the last generation). With better than ever noise cancellation, better microphone array, and a new design, let’s take a look at what the WH-1000XM5 has to offer. I really enjoy Sony’s move towards sustainable packaging. There is no more oversized box with print on it but rather a box just large enough to encompass the contents which made out of recycled materials. Inside, there is more recycled paper products for the small, printed manuals, quick start guides. In the “box”: - Headphones with carrying case (About 20-25% larger than the XM4’s case). - Very Short USB-A to USB-C charging cable - 3.5mm to 3.5mm cable - Warranty Info, Quick Start Material Setup: Turning the headphone on for the first time, my Pixel 6 recognized them without even diving into the Bluetooth menu’s for pairing. I already have the Sony app downloaded which is likely the reason but I was impressed that I didn’t even really have to pair them like in the past. Opening the Sony headphones app nets, you access to the Sony customization tools that help make their headphones so customizable. ANC control, EQ settings, touch sensor controls, 360 Reality Audio settings, etc. I was expecting to see a software update out of the box but so far I haven’t seen one for these but the app allows for future updates as well. The XM5’s support LDAC much like the XM4’s did so my listening has been largely done via my Pixel 6 streaming via Tidal and their Hi-Fi/Master tracks. This allows streaming of audio at up to 990 kbps at 32 bit/96 kHz. Although with my testing and prior experience, the Pixel 6 still has noticeable playback issues at 990 kbps so I used the adaptive setting for the most part. Sound Quality/ANC: The XM5’s has downsized the drivers from 40mm to 30mm from the XM4’s. Sony states this allows for better control which nets a better overall sound. I have to say, the out of the box sound is relatively flat but a perfectly acceptable starting point. To many people, it would sound extremely good minus the lack of bass. The good news is Sony’s app allows you enough EQ control to add that all back if you want. I found adding just a single “tick” of low end made me satisfied although I will continue to refine over time. The ANC had been improved in XM5’s with an added second processor borrowed from the WF-1000XM4’s. This means there is virtually no “hiss” sound when no audio is playing and the ANC is about as good as one would think it could get. It blocks out just about everything! It makes the ANC from other Sony headphone from just 2-3 years ago seem antiquated. My only complaint with sound is the fact the headphone do not appear to get as loud as other Sony headphones I own. I find myself always around the 50% volume for casual, quiet environment listening. In noisier, outdoor, or louder listening in general, find myself pushing the 75% threshold. The good news is they don’t seem to distort much at all at max volume but they seem to top out at 10-20% less output than other Sony’s I have. This may be in part due to the 30mm drivers. Comfort: The XM5’s receives a new design with a new headband design, new ear cup cushions, and a 4-gram lighter weight than the XM4’s. Overall, I am satisfied with comfort however I do have some pressure from the headband over a relatively short time. The ear cups are very comfortable but the headband becomes noticeable after about an hour of wear time. I would rate the comfort very good but not amazing. Features: Like the Sony headphone of recent years, the XM5’s features a touch pad on the right side which is multi-functional. You can use several gestures to control volume, play/pause, skip, voice commands, etc. It works very well and I continue to like the feature to hold your palm over the ear cup for quick interactions with the outside world. Battery: These are rated for 30 hours of listening with ANC on and 40 hours with ANC off. I believe this to be a reasonable estimate for most users. Fast charging is available with an extra adapter. Pros: - Active noise cancellation (One of the best) - Bluetooth 5.2 - Sound quality with app integration/EQ - Color choice (Black and gray) - Sustainable packaging - Fast charging with optional charger - Attractive design Cons: - Increase in price over XM4’s - Don’t fold, Larger (Thin) carrying case - No water resistance - Doesn’t seem to get as loud at max volume Overall, these headphones continue to lead the pack in nearly all areas. Sony continues to improve the product from the last generation. Despite the price increase over the previous generation, I still believe these are a worthy purchase if you are in the market for a premium, wireless, over-ear headphone with some of the best ANC.

Love them I use them all the time and the battery is amazing I’m so happy that I got all the money and hard work payed off being a fresh graduate it took a lot of work to get these and I’m happy they are mine now

Best noise canceling headphones on the market, love the style and they fit comfortably sound quality is excellent and I like that you can adjust the equalizer, lots of options and customizations through the app too, long lasting battery and quick charge.

Awesome sound quality. Only complaint is that the EQ is kinda meh, and it needs some tuning to dial it in. It’s a shame the EQ settings don’t work when connected to anything other than a phone with the Sony Headphones app. Other than that, they’re an awesome pair of headphones, but maybe not with the upgrade if you’re already on the XM4s, or even XM3s.

One of the better headphones i had ! Its got exceptional noise cancellation , comfort and better sound quality than bose . Enjoying my music

At first I was skeptical if the price and quality were worth it. Now I classify this product as an INVESTMENT. The sound quality is amazing, the microphone is out of this world. It's light, and comfortable. Frankly, I'm kind of mad at myself for not buying this sooner !!

Good quality headphones for casual wear I don’t think they’re good for the gym but great for around the house or road trips

I went from Bose QC35 for four years to these yet after two road trips, I returned them and bought some Bose QC45s and are way happier. The #1 reason is the head band is so narrow the weight of the cans hurt my head enough to give me a headache. This was after 4+ hours so if you are walking on campus for 10 mins, this may not be an issue. I also like how the Bose has volume buttons. They are far faster to adjust than swiping over and over without accidentally skipping forward or back. I also like how the Bose have an R and L prominent in the cups so you can quickly see what goes where compared to a small R on the Sony. Also, the Bose fold and the case is both nicer and smaller. Plus, the Bose are less expensive. Granted, you can upload photos of your ears to supposedly analyze them for better sound but who does that? I believe the sound is just as good in the Bose as the Sony’s for 99.5% of those who can afford either pair.

High quality sound and very high quality material. Highly recommend it!

I really like headphones. They have very good sound quality and the noise cancellation is also great when you have to do work or do other activities at home. Personally, I consider it a very good product and I do not regret buying it.

I’m very happy with these headphones. Super comfortable, not bulky or heavy. Sound is excellent. I use these for my school, at home watching movies to listening to music. Overall the best headphones I have ever purchased. My husband got some too!!

I don't think I've EVER purchased a "new" "upgraded" so called "next gen" tech item, and then so VERY much wanted my old one back. I had the XM4's headphones these XM5's aren't better or improved, to me. I paid $160 to upgrade and lost features! I prefer the old ear shape, I prefer that when I used to fold them into their case then I could also put them away in purse. The XM5 case to too large for any purse, I can see that it's flatness of the XM5 case may be convenient for a backpack. I expected there to be a GOOD REASON for their "new" shape, but I haven't found it. The stem (or whatever you call the part) that connects the headphone to the headband part seems less sturdy, than the flatter "stem" of the XM4's. **Photographed are my XM2's, but I used the 4's that were still under warantee thinking I was going to get a better product... I didn't get a better product, and with warrantee these set me back over $500. For that I need to be impressed and I'm not.

o preface, I had the XM-3 & XM-4 and was ecstatic when I heard I heard the next generation was going to come out. I had great experience with the previous two headphones and the new design looked phenomenal. It just past my birthday and I decided to upgrade, so I purchased the XM-5 in the navy color way. The performance is incredible and I love how well the new noise cancellation works. Now I barely used them due to having no time with work and life. Recently I started to use them a little more, now that I have some free time and I found a big flaw. I just took them out my drawer and put them on my head like normal and the hinge that allows the headphones to go up and down broke. Mind you, I have no more than 10 hours on these headphones since I like to rotate with some other ones I have. I felt devastated since these headphones did feel a little bit more delicate than the previous generations. After some research I found this was quite common and a big issue with this model. I reached out to sony customer service and was told there was nothing they could do even with this being a common issue. For more context, I have had them for less then a year and fall under the warranty period. This tarnished the image I had of this model & company since I was such a big fan and couldn't recommend these headphones enough to all my peers. I have reach out to a few of my friends that recently purchase a pair and warned them of this issue. I wish Sony would revise this design and fix this flaw with any up and coming models. Unfortunately I will be switching over to a different brand, since I felt that Sony didn't care about its consumer. After having 3 generations of their headphones, they have finally started to degrade their products.

Good deal i like the product thank you best buy…….