Customer Ratings & Reviews
- Model:
- WH1000XM5/L
- SKU:
- 6538379
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the exceptional sound quality, comfort, and impressive battery life as major strengths of the product. They also appreciate its lightweight design and effective active noise cancellation. However, some customers note concerns regarding its portability, price, and occasional connectivity issues.
This summary was generated by AI based on customer reviews.
luvv ittp
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sooo goood! help me a lot from the noise in the plane
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Embeer, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
Headphones from Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I meditate with them work with them. Do everything with these. If you’re in the market for some, this is the place.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LaurenL, Perfect! We're pleased to hear that you are very much satisfied with your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
Good noise canceling headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good noise canceling headphone and easy to connect to devices as well. The sound quality and the battery life are good. The design is pretty, but it’s big for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi maureenyang, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the product the noice cancellation is amazing Crazy sound quality and its totally worth the money spent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SrinivasV, Great! We're glad that you are enjoying the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Headphones !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new headphones. I got them on a whim and am so pleased. The noise cancellation is the best when using it in the city.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LitziNS, Great! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best version yet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good over the ear feeling and high quality noise canceling. I had the previous two models and would say that this is an improvement!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinaM, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Xm5’s
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound way better than my beats and the noise cancellation is definitely the best in the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GriseldaL, Perfect! We're so glad to hear that you appreciate the top notch noise cancellation of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Full of feature with outstanding sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is definitely the best over the ear head set Sony has come up with. I own several Sony products, but this headset has become my favorite. Now for the GOOD things. It comes with a cable to convert from wireless to wired headset. The feel is very smooth like silk or silicon cover. In addition, the battery life and range distance are great compared to my in-ear set. It comes with a nice carrying case with is of good quality. One of the best features is the auto on/off of the noise cancellation control. When I start talking, ambient sound comes on and will stop the music. Once I stop talking noise cancelling restarts and so does music. Despite a few things that are not great, the app is easy to use and full of useful features including turning off the headset from the phone. It is a very light weight and very comfortable headset worth of any music lover consideration. The controls and instructions to use them are clear and easy to follow both in print and online. A couple to things I should mention that I do not like but are not worth removing a start. First, it is not water resistant, second the app has the 360 sound feature that it does create a better listening experience but it is too invasive by taking pics of one's ears. The second is that is does not have a complete noise canceling, it is more like a noise reducing capability. While it does reduce the ambient sound significantly, the noise cancelling is not so as effective as the in-ear Sony headset I have. The charging cable is extremely short for such high end headset. It's a very nice, soft, comfortable great sounding headset full with nice features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kadete, Great choice! We are so glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Best in class for ANC and comfort.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it comes to ANC it's more of like a intelligent ANC because it adopts to the environment pretty good especially in flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BasheerahamedS Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Better than Bose!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound, quality, and noise cancelling features; lots of sensors; outstanding ratings on comparison websites; way better than Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartyB,
You definitely made the right choice! Your satisfaction with the amazing sound quality, noise canceling function, and touch sensor controls is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Great headset but…
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio on this headphone is very impressive. My only issue is the build quality, specifically the ear cushions. They feel very cheap and I can already tell by just few uses that they’ll deteriorate really fast. If you’re an avid headphone user I wouldn’t recommend this because of the cushions. You’ll think that for something this expensive Sony will take their time to ensure that the build quality is fantastic .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ilaw, Thank you for choosing Sony. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. We appreciate your feedback and input on our headphones as this will help improve our product.
Regards,
Carl
Good product by far
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality control with nice noise cancellation technique. The only downside would be the non-fold-able structure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KC666, Thank you for the feedback on your experience with your WH-1000XM5! We're glad you like the overall quality and exceptional noise cancellation of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the non-foldable design and will be sure to forward this feedback to the appropriate department.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
sound amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery life is amazing! sound quality also amazing. all in all amazing! Worth every $.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi annnnyx, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
Good quality headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones the only thing is that the sound leaks through pretty loudly. The features on the app are great too! The battery lasts a long time as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DestinyH, Awesome! We're glad that you are enjoying the sound, features, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noice canceling, very comfortable, very good headphones! ** got them 9/2022 and they just broke where the ear piece swivels so disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaP, While we're glad that you like the noise canceling and comfort, we regret that the ear piece swivel broke. This is definitely not the news we'd like to hear from you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Regards, Erin
Pricey but good.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset. Comfortable, multi-hook up options, only thing bad is the price. Noise cancelling is great with this headset
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Richtofensta! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
The best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality of the sounds. The noise cancel is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bruh,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!
-David
Supreme X
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the features, such as volume-mute control by just touching the side. The sound quality is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieT,
We appreciate the 5-star rating and we're glad to hear that you love the smart features and sound quality of the TV. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
Great Over The Ear headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its everything as promised. Im still learning how to use them cause im old:) but so far so good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonM,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're glad to hear your satisfaction with your new Sony WH1000XM5. In case you need help with the headphones, feel free to contact us and we'll be gladly to assist you.
You may contact us by sending an email to socialsupport@am.sony.com with the following:
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The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
Best in class!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling. Can’t hear a thing! Sound quality is excellent. Immersive sound is insane. Hi-res lossless is mind blowing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDMculinary, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl