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Customer reviews

Rating 4.6 out of 5 stars with 6311 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 6,311 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Sony 5000

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light weight and the sound is amazing must have

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Charger, We are happy that you like the amazing sound quality of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Rated 5 out of 5 stars

    Ear phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Dies exactly what is says it will do. Zero sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beckyblock,

      We feel privileged to know that your headphones are delivering such a serene listening environment! It is fantastic that the technology is effectively silencing the world around you, providing the perfect backdrop for your favorite music or podcasts.

      Thank you for choosing Sony to be your companion in silence and sound.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Replacing my XM4s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A family member wanted to keep my XM4s, especially since they are using them to help them study through college. So I decided to get the XM5s on sale and they are just as good, if not better than the XM4s. The headphones sound great and aesthetically pleasing. I wouldn't necessarily upgrade from the XM4, but if you don't have either, go ahead and grab the XM5. You won't regret it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the positive feedback, WFHDev! We're glad to hear that you are impressed with your XM4 and XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you very much for the perfect star review and for choosing Sony! - Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Very light

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation. The headphones are very light and wearable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SageM, The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    The effect of sony headphones is really powerful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My head is a little big, so it would be better if it could be stretched a little more, but it is very comfortable to wear, and the sound noise reduction function is really perfect. I have been watching this headset for a long time, and the discount on best buy made me get it. Thanks to this store

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NZinuo, Great! We're glad that you're enjoying new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my favorite headphones. The calls are clear and they block out background noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaD!
      It brings us great joy to hear that you love your WH-1000XM5 headphones! We truly appreciate your feedback. These headphones are equipped with advanced noise-canceling technology and exceptional sound quality, ensuring you can enjoy your music and calls without any distractions.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    sony!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality and very comfy! sound is perfect, picked these over apple not only because of price but also comfort!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katrina, Amazing! We're glad that you like the quality, comfort and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debated on the XMS5 since my nephew had a XMS4. I was completely blown away by the 5 (they don’t fold up like the 4) the sound is incredible. They knock the BOSE out the park, (my personal opinion). They also have an app that my nephew downloaded for me and I can make adjustments to the sound and many of the other features. My nephew is doing chores around my house to make extra money to purchase the XMS5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harpo, Great choice! We're glad that you are enjoying the audio quality and features of the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're great headphones! The audio quality is phenomenal and they're comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Great choice Sama! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a excellent quality in sound and very confortable for my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rod1, Amazing! We're delighted to hear that you like the sound, quality, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved it and also i will recommend this to anyone that needs a head phone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Myhonestrequests,

      It brings us great satisfaction to hear that you are loving your new WH-1000XM5. Knowing that you enjoy them enough to recommend them to others is the highest compliment we could receive. We’ve put a lot of work into the noise canceling and sound quality of this model, and we're so glad it's making a difference in your listening experience.

      Thank you for choosing Sony and for being a valued member of the Sony family.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love sonys always have. Even over bose. I had the xm3 and just bought the xm5s. Way better noise cancelling that i love the most and the call quality is perfect. I took a phone call with lawnmower noise in the backtound and my sister said she could hear me perfect and clear. So two thumbs up for that. Lasty the sound quality is amazing as expected like my xm3s. So five stars for sure.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steven, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sone xm5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound, stylish and comfortable on ears. do recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Good, Thank you for this amazing review of your WH-1000XM5. We're glad you love the exceptional comfort, superb audio, overall design of your headphones. We appreciate the recommendation. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect...perfecter on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised. Great noise cancellation. On sale even better. The learning modes are little aggressive, but that not why I bought them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherR, we're thrilled to hear that you're enjoying our industry-leading noise cancelling WH-1000XM5! These headphones produce a magnificent sound, and the long battery life allows you up to 30 hours of listening. Thank you for choosing Sony and enjoy the music! Regards, -Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and extremely comfortable to wear. Cancels out all the annoying people around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregoryP, Awesome! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones use it purely for the gym. Got some sweat covers as I’m not sure if they are water resistant have had them for over a year and still best headphones I’ve owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelZ,
      Thank you for sharing your experience! It's wonderful to hear that your WH1000XM5 headphones are still performing well after a year, enhancing your gym sessions. We appreciate your choice of Sony, and we look forward to providing you with many more years of exceptional listening experiences! -Maria Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best of its kind

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch quality.. ANC is amazing on these! Comfort is crazy good too. Best headphones I’ve ever tried hands down!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ItzJoa
      Perfect! We're happy to hear you like your new XM5 headphones particularly the amazing noise canceling features and comfortable fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset with amazing sound cancelation, sound and battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodrigoN,

      Thank you for the purchase and we're happy to hear that you like the noise canceling, battery performance and price point of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones on the market

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, great sound, amazing look, excellent noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi papaguavo
      You definitely made the right choice! We're thrilled to hear your enjoyable experience with the incredible sound quality, comfortable fit, design, and noise canceling features of your headphones. With WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Over ear head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound sound and comfortable. The noise cancellation is pretty good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Windwomen1, we're glad you like the sound quality, comfort and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl Sony_US