Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and have a good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salma, awesome! We're glad you like the comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, very clear love them 3rd set I have bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineM,
We're delighted to hear that you love your Sony headphones and that you've chosen them for the third time! Thank you so much for sharing your 5-star rating—the clarity and impressive sound quality of your Sony WH1000XM5 headphones are designed to elevate every listening experience.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Comfort, Sound quality
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect sound, comfy, noise canceling so great, nice solid carrying case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaxonE, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
nice headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. They go hurt ur ears after a while, if you wear them covering only one ear… but when covering both, they are very comfortable. Also, ur ears get hot after like 40 minutes. Biggest pro is the battery life, iv used them like 10 times now and still haven’t charged them ever since I got them… and it’s still have like 40% charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nice, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re pretty good as far as noise canceling. But they have to be pretty loud to drown out other things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerG, Thanks for your feedback and insights. We're also glad that you are enjoying the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good noise cancellation head phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoopathiK, We are happy that you like your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Sony headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! Really worth it and better than the other options
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxellP, Great! We're delighted to hear that you love these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Noticeable improvement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love their new noise cancellation tech, I switched from the xm3 model and they are lighter and sound better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fernandoza, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound quality, Comfortable to wear, effectively blocks ambient noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that they come with an app that you can costumize how they work. I love how long they last on a single charge and how short amount of time they need to charge for me to use them again.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, AxellP! We're glad that you are impressed with the app, together with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony XM5 > Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! These are just the right headphones for University. Sony's traveling case is slim but very protective. The noise cancelation on these headphones isis out of this world!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherClod, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Price
TV Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is good and they are easy to set up but the cost is way above what would be considered normal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyM, We appreciate your feedback. If you are referring to our WH-1000XM5 wireless noise canceling headphones, these headphones have magnificent sound quality which is engineered to perfection. You may check out this link to know more about their features and capabilities: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
A little too expensive, but pretty good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d probably give these headphones 5 stars if their programming could reduce the wind noise, headache-inducing bass response when using them in a high wind environment. Also, the connecting bar between the two ear cups can feel pretty hard and heavy if you don’t adjust them right. But hey, literally everything else is fantastic. The sound quality, outside of the wind noise thing, whether for music or podcasts is above reproach. If these were $250 they’d be a no-brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DigiTom, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones but not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and comfort are amazing but I wear them for working and sometimes raise my arms and it always hits the touch features and will pause and change the noise cancelling interrupting my music. It’s annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigB,
Thank you for the review. We're glad to hear that you like the sound quality and comfortable design of the headphones. For touch feature, you can disable this using the Sony Sound Connect app.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Great Noise Cancellation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancellation! Def recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kari!
Thank you so much for sharing your feedback with us! We are truly wonderful to know how much you're enjoying the sound quality and noise cancellation feature on your WH-1000XM5 headphones.
Thank you for choosing Sony. We appreciate your recommendation!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves these. They sound amazing and are comfortable..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardS,
That's great! We're glad to hear that you wife loves the headphones. We appreciate the positive feedback and we're happy to hear you like the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Amazing ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing, comfortable, easy to work app, and very stylish
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrgraysen, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for sharing this awesome feedback! -Jess
- Pros mentioned:Sound quality
Sony headphones blue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fit great! Sound quality is excellent! Worked great on the plane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi apple, we're glad you like the sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. And I bought them from Best Buy and not Amazon because Best Buy had this Sony headphone, the previous Sony model, and the several other makes all connected to their headphone station which allowed me to try every model on that I was interested in.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Bill! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Premium Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC and audio quality. Comfortable while wearing for long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bakku Awesome! We're glad that you like the audio quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin