Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Expensive but perfect for music lover!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid, music sounds awesome through these! The noise cancelling works very well, allows me to get lots of work done with little to no distractions. It's features are really good, plus it's connection quality is great! While they're expensive, they're definitely worth every dollar if you're someone who loves listening to music alot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devin, Thank you for this amazing review of your WH-1000XM5. We're glad you love the exceptional sound quality, excellent noise cancellation and overall features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life
Durable headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great overall headphones and I like how lightweight they are also the battery life is great. However I had some issues with talking to someone on the phone with them. I have people tell me they can’t hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maliah,
Thank you for considering Sony products.
We appreciate your feedback and are glad to hear you enjoy the lightweight design and battery life of the WH-1000XM5. We sincerely apologize for the issues you’ve experienced with phone call audio and that others have difficulty hearing you.
We strongly recommend following the steps below to help resolve this:
1. Verify Audio Settings:
For Android Devices: During a call, tap the speaker or Bluetooth icon and select "WH-1000XM5 Hands-Free."
For iOS Devices: During a call, tap the audio icon and select "WH-1000XM5 Hands-Free."
For Computers: During a call, right-click the speaker icon on the taskbar, open sound settings, and select "Headset (WH-1000XM5 Hands-Free)" from the output dropdown list.
2. Firmware Update to Version 2.4.1:
Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
3. Reset the Headset:
This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
4. Initialize (Factory Reset):
Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
Quality>hype
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. I’ve been a big fan of Sony noise canceling headphones for years. These are better than beats, Bose, and those ugly Apple ones. Well worth the money. Quality>hype.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlishaS Great! We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Quality is very nice and the noise cancellation quality is good if not better than the XM4 version. The build feels more sturdy as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanT,
That's great! We're happy to hear that you like the build quality and industry leading noise canceling of the headphones. Thank you for supporting Sony!
-David
- Pros mentioned:Comfort, Sound quality
best on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing quality, comfortable, best sound quality!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdonI, We're glad that you like the sound, comfort, and overall quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Spendy but love them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these to use on plane rides. Has great sound and noise cancellation abilities. Sometimes the functions are hard to figure out. But I still love them. Kind of spendy though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Krbrjo,
It is great to hear that you are enjoying your WH1000XM5! They feature multiple microphones and advanced processors to optimize noise cancellation, providing an immersive listening experience. Regarding of the functions being hard to figure out, we would recommend taking a look into the following link, as you will find the more details on the commands: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=sensor.
Also, do not forget to download the Sony Sound Connect App on your Phone, so you can customize your experience: https://electronics.sony.com/sound-connect-app?srsltid=AfmBOorHR-Cb2ik7hHFw1xnql5-xfXFes3Hbcg3giVPZqfKKZF0vfSq_
Thanks for choosing Sony!
-DiegoV
- Pros mentioned:Battery life
Left side doesnt NC fully
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some awesome headphones. The battery, for me, by how i use it, lasts me about 3 days (heavy to light usage) at 10% while typing this. The only downside for me right now is that the left side of the headphones doesn't block sound up to 35%. Whenever I turn on my music to 75% (highest safe hearing limit) and do stuff, i can still slightly hear, the door opening, me vacuuming, car engine running, all with noise canceling on, not ambient sound control on. This is the only reason why i might return these and maybe get the bose 700.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EzzeKillz, While we are glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones, we are sorry to hear that it did not meet all of your expectations. If you still have the headphones, please check our help guide link to fully utilize the noise canceling feature of the WH-1000XM4.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Spectacular headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these as a Christmas gift for my wife and she has absolutely loved them. She is a musician and records from our home studio quite a bit and these have fantastic headphones for recording or just sure listening casually. Normally she does not care about this kind of thing but she has absolutely been in love with these headphones and will not go back to any others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablo, We're happy to hear that your wife loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Hands down the best!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the NC Bose 700 headphones a couple weeks ago... which did not convince me.. I was very disappointed. I decided to go with these XM5's and at the very first listen i FELL IN LOVE! These headphone sleave the Bose ones in the dust! The sound quality is 10x better, microphones are amazing.. overall I give them 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mando, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love them!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. Works beautifully. I can get lost in my book without hearing background noise that could pull my attention away from my read.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daena, That' great to hear! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Best sounding mainstream wireless headphones, few negatives though, the touch sensor panel seems to have a kind of its own!I wear them all day for work all year round so I wish they had less wear fatigue but if you wear them for shorter periods of time they are perfectly comfortable!Otherwise my favorite headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArtemV, Thank you for your review on your new Sony WH1000XM5. We're very pleased to hear you like superb sound quality of this unit. We're sorry to hear about the touch sensor panel issue you're having. If the touch sensor control panel reacts incorrectly, please follow the troubleshooting steps on the link below to resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html
We also appreciate your feedback about the fit of the headphones. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an another brand of over ear headphones, with a Quality name around the same price…….. they didn’t match the Sony experience when it comes to audio. So I returned the another for the M5. Very satisfied and relieved after a 350 purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeanndarS, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the gym! When I go to the gym, it is very comfortable and never bother me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FrankieJ,
Thank you for choosing Sony!
We're immensely pleased to hear your WH-1000XM5 headphones are performing exceptionally well at the gym and offering you remarkable comfort during your workouts. It's wonderful to hear that our product has positively impacted your active lifestyle. Keep enjoying your workouts with incredible sound!
Best regards,
-Fred
- Pros mentioned:Sound quality
well, sony never let you down...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been a loyal sony user for many years - it never disappoints me! I've had a XM2 for 6 years which worked so well, but I unfortunately lost it during a trip. Upgraded to XM5 last month and it delivers moreeeeee than expected. Sound is a personal taste but I prefer Sony's profile to Bose and Apple. Definitely recommend :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daiz, we're glad you are enjoying our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality, Weight
Best headphones everr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from xm4. These are lighter and still has the best noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milow! Awesome upgrade! From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple microphone noise cancelling keep out more high and mid frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimised based on your wearing conditions and environment. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Mrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and super comfortable. They are worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaS, We're happy to hear that you like the audio quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
2nd pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the sound. and the noise cancellation. all around great headphones. also total tech saved me, when my first ones broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KipS, we're glad you love the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the sound quality and noise cancellation of these headphones and recommend them to all of my friends. Sony really outdid themselves on the XM5s, the 4's were great, but this pair is next level.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanEn, Great! We're glad that you like the sound and noise canceling function, Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Worse than last version should be half the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning these ASAP. Great noise isolation best I've experienced, great battery life, super comfortable but sound quality, which is most important, is awful at this price range. Almost underwater sounding and can't properly adjust third party EQ to fix, and the vegan leather doesn't seem it will last too long. Love the 3.5 option though. So overpriced for the quality of audio one gets, worse than xm4. Terrible option for Windows users, can't use Sony app with EQ without Google account and third party software to run app on Windows properly. I can't justify this purchase, maybe if it lived up to Sony's supposed great reputation of pleasing audiophiles like myself, but they're moving backwards with sound quality at this point. Too much focus on being mobile with Bluetooth, time to go back to old school wired for home.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherS,
While we are happy that you like the noise canceling capability, battery life and comfortability of our WH1000XM5, we regret to hear your disappointment on the sound quality. This is not the experience nor the news we want to hear from our customers. If you haven't returned the unit yet, please allow us to help and troubleshoot the issue. Here are some troubleshooting links that can resolve the issue.
Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
About the sound quality mode
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Marco
- Pros mentioned:Comfort, Sound quality
Top of the line headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and comfortable. The sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jklug, We're happy to hear that you like the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin