Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Full of features, worth the premium price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound and lots of gimmicks for daily use. Long lasting battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RicardoP, Great! We're glad that you are enjoying the sound quality, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
No more football!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these hoping they would block the sound of our tv and my husband offering his advice to the various sports teams being broadcast on said tv. THEY WORK!!!! I can relax on our comfy sofa, connect to music or a video and not hear a single thing he says or SHOUTS at the tv. It's pure bliss.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HappyWifeHappyLife,
Great! We're glad that the noise canceling feature of our Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones works. You can now enjoy listening to your favorite music without any distractions. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Superb noise cancelation
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These headphones basically make a noisy room silent. The speaker wuality is good too. I would say when i turn the bass up very loud at all it makes a funny pop sound. I listen to a lot of metal so the kickdrum sounds funny. Other than that great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rikku, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product- not as loud as I would have liked. Noise canceling feature is awesome though!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinM, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great the sound cancelation is great and comfort is great
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! Congratulations on your new WH-1000XM5, Josh! We are happy that you like the amazing sound quality, industry-leading Noise Canceling feature, and very comfortable fit design of these headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Love them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them, the sound is great and they are super comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SydneyA, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, battery life exceeds all expectations. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mxrki, We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony XM5 times 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these Sony headphones for myself for a long trip and then a 2nd pair for my wife and we both enjoyed the a little more quiet during our flights over seas and back. I like that we can update the headphones and control them with the app on our phone. Easy peazy purchase at Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveM, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Headphones Ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and sound amazing.Exellent gift. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jsanch492, Awesome! We're happy to hear that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best of the Best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent NC headphones. Moved up from the XM3's. Wasnt sure how the experience between the the could be improved, but Sony nailed it! The variety of options to fine tune the listening experience is appreciated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatCity, we're glad you like our product! Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the most comfortable, best sounding and awesome noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi A22SHADY,
That's good to hear! We're glad you like the comfortable design and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphone sm! they’re so cute and trendy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Paige,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH-1000XM5 headphones and enjoy their stylish, trendy design. It’s wonderful to know they’re a perfect fit for you, and we truly appreciate you sharing your enthusiasm with us.
Best regards,
-Fred
- Pros mentioned:Comfort
Perfect gear. Never regret
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and feel good for walking. Also good for exercise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamjB, we are excited to hear that your WH-1000XM5 headphones are a perfect companion for your walks and workouts!
We designed them with your comfort and an immersive audio experience in mind, thanks to features like their lightweight design and exceptional noise cancellation.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Weight
Over the ears don’t fall out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Easy for travel. Light weight and comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RussellK, Awesome! We're glad that you like the comfort and lightweight design, quality, and ease for travel. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Noise Cancellation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphone Set Love The Noise Cancellation features and the audio quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, thank you so much for the 5-star review! We are immensely pleased to hear that the Sony - WH1000XM5 have been such an excellent option for you. With their industry-leading noise cancellation and magnificent sound engineered to perfection, these headphones are designed to elevate your listening experience, whether you're commuting, working, or simply unwinding with your favorite tracks. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Best regards, -Dominick
- Pros mentioned:Sound quality
Sound great, haptics are a little annoying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great, pretty comfortable but hurt my ears after a while. Sacrifice a little comfort for size, so it’s fine. The haptics are a bit annoying, great concept but irritating when you adjust them and the sound stops. App could use some work from UI perspective. These aren’t the type of headphones you would go running with, so not sure about why so much emphasis is put on activity. However, tap to turn off noise canceling and stop when you take them off is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DBuffham, Great! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Sound is amazing, definitely recommend to purchase.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Can’t hear the anymore snoring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, amazing noise canceling! Lightweight with a premium feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris Greaat! We're happy to hear that you like the sound quality, noise canceling function, and lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are elite, you can really tell the difference when the audio canceling is on, you can also equlize them for your preferences Really good desition Quality-price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianM,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the elite quality of the WH1000XM5 headphones and the noticeable difference with active noise canceling. Your mention of the customizable equalizer and the great value highlights what makes these headphones special. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Good But Not Great
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I felt an obligation to write a review of these headphones after sweating with them about 30-40 minutes. These Sony headphones were purchased as a replacement for the Airpods Max. I trust Sony headphones enough to try these, they borrow some of the features of the Airpods Max. The headphones borrow the tight fitting overhead noise cancellation fit of the aforementioned headphones. They’re snug, but unlike the Apple they make you perspire. They are sweaty after 30-40 minutes. The Apple never produces that in three years of ownership. The sound is good, what you would expect from Sony. The headphones similarly produce spatial sound like the Max. It’s necessary to download an app to make them work, which was okay on my personal phone, but when I tried to use them on my work phone it didn’t pair. I would rate these headphones 3 out of 5 stars, overall good affordable Sony product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi David, Thank you for taking the time to leave your review of Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. While we're glad that you like the sound, we're sorry to hear that they're sweaty after 30-40 minutes and the app didn't pair with your work phone. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. To ensure the app will work with your work phone, please try to uninstall and re-install.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin