Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good sounding headphones but compared to my air pods pro 2 that I’m so use too the Sonys lack a lot in bass and a little in noise cancellation. Overall very comfortable and well built but lack in sound quality on iPhone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ArmondP, We're glad that you like that these are comfortable. We're sorry if the sound quality did not meet your expectations. Please ensure to download the Headphones Connect app, it has an equalizer which can be customized to fine-tune your music.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Astonishing Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a fantastic product. Its sound quality is top notch and non currently compares to it. It has a friendly user interface with marked aesthetics. My recommendation? Go to the store and try it out for a few mins. That’s all. Just try it out :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuckyO, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Weight
no big difference than 4 but looks better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.compared to xm5, much lighter and feels like battery life is longer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi perfect Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Crazy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth each penny, the sound quality is crazy and the great experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MohithSaiTiruveedhula,
Thank you for choosing Sony!
It's fantastic to hear that you're having such an enjoyable experience with your WH-1000XM5 headphones and that the sound quality has truly impressed you! We're delighted that our product has made a positive impact on your listening experience. Keep enjoying that amazing sound!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great For the price
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Really good headphones and great quality audio absolutely in love
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DavidM,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Sound quality
Great sound great noise canceling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing and the noise canceling does a pretty good job. Doesn't block everything out but I don't think that technology exists yet. Using the noise canceling while listening to music makes me feel like I'm in a soundproof room within the office.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Thank you for the awesome review! We're glad you like the amazing sound and exceptional noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
They're very good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're comfortable. The sound is good. Good investment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cab91 Great! We're glad that you like the comfort and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an much older pair of Sony NC headphones. These are leaps and bounds better. Struggled with the decision to go with the newest version or save a few bucks and get the XM4. I don’t know if the XM5 is that much better but they are really great, especially for airplane travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickinJackson, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best ANC of all headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely great set of headphones. Been enjoying sound quality. However out of the box you will need to play with the eq to get the perfect sound for you. Noise cancellation is really great on this compared to my old bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luffy30000, Thank you for sharing your positive experience with your Sony WH1000XM5! We're glad to hear that you're enjoying the great sound quality and noise canceling feature of these headphones. And good to know that you were able to find the perfect sound by adjusting the EQ using the Sony Headphones Connect app. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, SONY will not disappoint, this product is comparable and I may say better then other more expensive headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseE,
That's great! We're glad to hear that you like your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best on the market
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best on the market! True noise canceling. Amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thanks for the 5-star rating! We're so happy to hear you're loving the XM5 headphones! Their noise cancelling and sound quality are top notch. We hope you have amazing moments with them!
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Weight
Battery life and weight
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love that the battery lasts a long time and they feel light.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaG, Awesome! We're glad that you like the light-weight design and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
best headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.graduation gift for my sister. she loves them! specially their battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello jjff,
Thank you for choosing Sony!
It brings us great satisfaction to hear that your sister is enjoying the WH-1000XM5 headphones you gifted her for graduation! It's wonderful to hear that she is already taking advantage of their impressive battery life, which truly sets them apart. We are confident she will appreciate the convenience of extended listening sessions without the need for frequent recharging.
Best regards,
-Fred
- Pros mentioned:Sound quality
The best ones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The BEST ones! Don’t think once just buy them! Great quality!
I would recommend this to a friend - Pros mentioned:Sound quality
IMO, the best Bluetooth headphones available!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The are awesome. The noise canceling is very effective and the sound quality is crisp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DangerDave, thank you for the 5-star review! We're delighted to hear that you're enjoying the noise-cancelling and the crisp sound quality of your WH1000XM5 headphones. It's great to know they're enhancing your listening experience. Thank you for choosing Sony! Best regards, -Jenn.
Love them!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love, love! These are by far my favorite. Only issue I would say is the sensitivity to the controls of them headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EileenR,
Thank you for choosing Sony!
We’re elated to hear that you love the WH1000XM5 headphones and that they’ve become your favorite. Your enthusiasm truly means a lot to us. We appreciate your feedback regarding the sensitivity of the controls and will share it with our team to help enhance future designs. It’s insights like yours that help us continue to improve and provide the best experience possible.
Best regards,
-Fred
- Pros mentioned:Sound quality
Crazyyyy good
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The noise cancelling on these is INSANE, put them on in a noisy room and play some music, and all you can hear is your music. Scared to walk in piblic with how good these are in fear of getting robbed without hearing them lol.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi An0therAlien, Thanks for sharing your experience. We are thrilled to know that you like the noise canceling feature of your new Sony WH1000XM5 headphones. When you are in public places, you can turn on the Ambient Sound Mode feature so you can hear the ambient sound of your surroundings while enjoying music. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Not As Good As Reviewers Say
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony XM5's are good, but probably not as good as you think. The main issue is the sound quality, it sounds mediocre, or even bad without spending hours tuning it. iPhone users are more likely to be not happy with the quality due to a lack of a third party EQ, and Android users are still trying to find out how to make these pair of headphones worth the money. Also unmentioned by many online, or YouTube reviewers is AutoANC instead of having ANC working full force all the time. I can be next to a person speaking and hear every word they say with music playing. When ANC kicks in, it's honestly barely noticeable. I still need my music very loud to hear over the loud environment. Ambient mode is okay, I'll use it if I have too but, I usually take off the headphones. Fortunately, the XM5's are light and have a nice, rubberized finish that I like. I have big ears, and comfort over 3+ hours is great. And, the lack of folding doesn't personally bother me. Overall, I think I should have gotten AirPods Max whenever I don't hear the ANC work.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Much better than previous version
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! The sound quality and mic quality are outstanding. Kind of bulky compared to the last generation. Wish the hand gestures were somewhat customizable. Pricy but worth it especially if your in an open office floorplan or frequent traveler
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Quality headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, true noise cancelling which is a huge deal. They can run warm, but the quality is worth it. They do shut off if you take the headphones off and lay them down so you need to have a stand to hang them on or be prepared to scramble to put them on your head and engage the "on" button on if someone calls, all at once.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankT, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin