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Customer reviews

Rating 4.6 out of 5 stars with 6211 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 6,211 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and they truly block out the background noise. I have used these mowing and they are great. One thing I don’t care for is if you talk, the sound pauses but I suspect this is something I have to figure out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jj1234, Awesome! We're glad that you like the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    His favorite headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son was super excited to get it for Christmas, he loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Merry Christmas to you and your family, AndyR!

      We are so happy to hear that your son was excited to unwrap his new WH-1000XM5! Knowing that our headphones are part of your holiday memories is the best gift we could ask for. We hope he enjoys every beat of his favorite music (and a little bit of peace and quiet with that noise canceling) this season!

      Thank you for choosing Sony for such a special gift!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I didn’t know music could sound like that

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never been one to throw an obscene amount on headphones because how different could it be. But man, these are built DIFFERENT. All the joys of listening to music on a record player with that crisp clarity and the modern confidence of high tech.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adam, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is perfect!! When i put those, i forget there`s a world around me. The noise cancelation is amazing!! Great for flights and noise places.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diogo, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    100/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for work and travel and they are 100% worth it. Battery last a super long time and can charge really quick. Used them everyday until they got stolen

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trapz, We're happy to hear that you like the battery life of your headphones. We appreciate your feedback and thank you so much for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Sony earbuds (wf-1000xm4) which are amazing and needed a new set of over ear headphones. Got these and I'm hooked. I'm not one to stay with just one brand but it's going to be hard for me to try anything else going forward.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ibrokeit, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had bought 3 different over the ear headphones. I really was not impressed with the first two, those both bring name brand also. Then I tried these! Absolutely love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlieciaS, We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best of the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of the best. The touch controls are amazing and you put your hand on top of the right ear cup and it lowers the volume and noise cancelling so you can talk without removing them. Audio is incredible and the App you will actually will use. so many pre-sets and customization.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jochy, Amazing! We're pleased to hear that you are enjoying the features, sound quality, noise canceling function, and use of Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones! I love the microphones, people tell me they hear me real well. Application has more customization than Bose app. Would recommend to anyone for the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Liopr90,

      Thank you for choosing Sony!

      It's truly wonderful to hear that you love the microphones on the WH1000XM5 headphones and that people hear you really well. We're pleased to learn that the application offers more customization than other headphone apps, giving you a personalized experience. Your recommendation for the price means a lot to us, and we truly appreciate your positive feedback about these features.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the best headphones I’ve had. Love the sound canceling feature—I’d look to get it again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaiT,

      Awesome! We're glad to hear that you love the noise canceling of your Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had XM4’s before and dropped them and they broke, so I finally upgraded to the XM5’s and I love them and the noise canceling system.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntineaJ, Great! We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation! 10/10 purchase. I work from home and these are my primary headphones and have not had any issues. I was a little apprehensive because of the price but totally worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieQ, Magnificent! We're thrilled to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony WH-1000XM5 are a must have for the person who enjoys their music isolated away from outside disturbances and surroundings. Their noise cancelling processing can't be beat. Paired with Sony app allowing the user to bring out the exact style of audio with the built in EQ.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dragion, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is good and enjoy the item and the price is good got it on sales

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user575053, Thank you for the wonderful feedback! We're glad you're enjoying the sound quality of your Sony WH1000XM5. It's great to hear that you found the price to be good. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! They look great on, good quality and holds a charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Memo, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Son's favorite Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, feels good and sounds even better. Gift for teenage son, and he loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kencal2000, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exellent Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little worried to buy this product because other reviews said that the plastic felt cheap. I found that the material used is perfect for a lightweight feel and the sound quality is still amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaurenS, You've made an excellent choice! We're very happy to hear you're satisfied with the premium built, lightweight feel, and amazing sound quality of your new Sony WH1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A Worthy Upgrade.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So to start I had the MX3 before I bought these and I loved those headphones for sure but after some time I decided it was time to buy the MX5 and honestly I'm upset I didn't buy these way sooner because they're the same as the MX3 but BETTER.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Avery, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones and a amazing price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Amazing sound quality and overall performance. Thank you best buy!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AxelO, Amazing! We're thrilled that you love your WH-1000XM5 and that you're pleased with its exceptional sound quality and outstanding performance. Thank you for sharing your wonderful experience and for choosing the premier brand, Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these!!!He couldn’t wait for them to charge!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HelenH,

      We are thrilled to hear that your son is so excited about his new WH-1000XM5 headphones! It’s wonderful to know he couldn't wait to start enjoying them. Thanks for choosing Sony.

      Best regards, Eliab Sony_US