Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$283.00
Save $115
The comparable value is $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6217 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 6,217 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So far so good!!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am coming from the Bose 700. I have had other wireless Bose models and I like these Sony's better. Its not tight out of the box (Bose 700) and squeezing my head. The headphones sound great and filled with a ton of features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevO, Thank you for upgrading to your new Sony XM5! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and cool new features of your Sony WH1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM5s

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the headphones. I can’t stop wearing them. They’re loud and comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OluwaseunS, Thank you for sharing your excitement about the Sony XM5 Headphones! It’s fantastic to hear that you’re loving the comfort and sound quality—they really do make it hard to take them off! Enjoy the immersive audio experience, and thank you for choosing Sony! -Maria Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best purchase

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these are amazing! Sound quality is on point. No issues so far. I definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nuribe, We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is impressive, along with the noise cancellation. It is not designed for a challenging workout where you will sweat too much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OmarS, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Noise canceling is amazing

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money very lite and noise canceling is on god mode

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1234, Great! We're glad that you like the lightweight design and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bought it twice

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I used still date. I like the noise canceling and the ability to change sound configuration in the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiovaniF, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Superb

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb. Very light. I was debating on APM but these are far better from fashion and tech perspective. And I am an all-Apple person. Get these or Momentum 4 or the Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      This is great, Awizzo! We're delighted to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work great color is nice i would recommend them to friends

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Forgotten,

      Thank you for choosing Sony!

      We're elated to hear that the WH1000XM5 headphones work great and that you like the color. Your recommendation to friends is truly appreciated and motivates us to continue delivering quality products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphone. Blows any other pair I've had out of the water

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI MattW,

      That's fantastic to hear! We are delighted that the WH-1000XM5 headphones have exceeded your expectations and are blowing the competition out of the water for you.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good mic quality joins excellent music playback

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from XM3 which had poor or malfunctioning mics. Sound quality is great as ever, mic quality seems good according to co workers. I miss the folding aspect of the old style but don't have much of a commute so it's not a deal breaker. Wish there was some voice signal for switching between paired devices like my Bose earbuds, but it's not a huge deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi drnomolos,

      Very nice upgrade! We're glad you like the sound quality and microphone of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far the best I’ve owned. I enjoy the transparency mode when talking or having to be aware of my surroundings and the sound cancelling is great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerssonG, This is nice to hear! We're also glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice headphones

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like however they are a little loose for my head. The sound is great and I like the way you can turn it off and on. They are very pricey so hoping they last a long time as my Beats did not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shel, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounding headphones!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my Sony WH10000XM5 headphones. The sound quality and the noise canceling is top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi eddie, great! We're glad you are happy with the sound quality and noise canceling feature of your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality!!!

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect item. Good quality coming with fast service from Bestbuy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TriN, Thanks for the positive feedback. We're glad you are happy with the quality of the headphones and amazing service from your dealer. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Happy with the purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item came in as described and delivery as promised

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best headphones ever

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have completely changed my life, they are amazing. I just wish they would fold inwards and water resistant but they make it up in comfortability and quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinM, We're delighted to hear that you're enjoying the features, compatibility and quality of your headphones. We appreciate your star rating and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    All around absolute performer

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones if you want to submerge into awesome music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Selva, Thank you so much for the positive review! We're glad that you're enjoying your Sony XM5 headphones. Thank you for choosing Sony, and enjoy your listening experience! -Maria Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously used Bose QC 35 II on my computer and QC 700s for my mobile and tablet. These absolutely crush both of those headsets. They arent as good as my Sennheiser 600S but these have the best noise cancellation of the three compared headsets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Headphones

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good quality audio wise but I do wish the way it was built physically was different and there material used was also different other than that it’s a solid headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlvaroH, We're glad that you like the audio quality. We'll take note of your feedback with regard to the material used and physical build. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony does it again

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like bass Sony delivers bass. These are top tier for any occasion. This can be the last pair of headphones you ever buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob, We're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony! Erin Sony_US