Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for my computer and wathing movies on my large sony 70 inches tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FernandoM,
Thank you for your concise and positive review of the WH-1000XM5 headphones!
We're delighted to hear that they fits perfectly with you, especially when connected to your computer and for watching movies on your large 70-inch Sony TV. It's fantastic to know that our headphones are enhancing your personal entertainment experiences, providing clear audio and an immersive soundstage for both work and leisure.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
simply the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have the best audio ever, I love this purchase so much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeticiaF,
That's awesome! We appreciate the 5-star rating and we're glad to hear that you love the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones. No complaints. Maybe the best all-around headphones for the money at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeoTheo! Thank you for your awesome review! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, -Craig
- Pros mentioned:Battery life
good quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice quality, one time charge on the battery can make this headphone lasts for 3-4 days!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sydneyhh, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is very good and i love it. very helpful while traveling. I am attending my meeting without any noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sudhie,
Very nice! We're glad to hear that you love the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy them now!! Dont waste your time on any other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaydog718, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love these!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Provides a great immersive sound that’s crisp and enthralling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, Amazing! We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. I use them for the gym and they are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BlakeP, We are thrilled to hear that your new Sony WH-1000XM5 wireless noise canceling headphones are the best headphones ever for you. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancellation is great and the noise quality is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Patrick, That's great! We are happy that you like the quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Love the headphone!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Prefect noice canceling, stylish! Always been a fan with Sony. Never get disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaY, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have several pairs of headphones and the Sony sounds the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi iCHi,
You made the right choice with the Sony WH-1000XM5! We're thrilled that you are enjoying the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Not worth it, Broke after 4 months of use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones in November 2025 and after only 4 months the hinge broke completely on its own while I was wearing them.No dropping, no impact, no misuse whatsoever. The plastic at the pivot joint just gave out and a large chunk broke off, making them completely unusable. Also, the difference in sound quality compared to the XM4 is practically imperceptible in everyday use. On top of that, the XM4 actually has better active noise cancellation. If you're considering these headphones, my recommendation is to go with the XM4 instead, they're more durable, have better ANC, and the price difference is not justified by any real improvement in the experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thanks for the review. We truly appreciate you sharing your honest thoughts with us.
We're so sorry to hear that your headphones broke. That sounds incredibly frustrating, especially since you’ve only had them for a few months. We also appreciate your feedback regarding the sound and noise canceling compared to the XM4. We take these comments seriously to help us make better products.
To help fix the broken hinge, we recommend contacting our parts supplier, Encompass. They can help you with a low-cost repair.
You can find more details at this link: https://www.sony.com/electronics/support/articles/00346233
Thanks for considering Sony and letting us know about this issue.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Awesome!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset i have owned yet! Definitely a repurchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi THadrich, Perfect! We're glad you're satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love 'em
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great. Good noise cancelling clear phone conversations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffB, Fantastic! We're thrilled to hear that you like the sound quality, noise canceling, and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5s are the GOAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best BT headphones aside from the Airpods Max. ANC is better than apples. Its good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandip,
You made the right choice with WH-1000XM5! We're glad that you are enjoying the noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Solid headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones the sound is amazing in my ears. Very nice headphones nice quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JazminY,
Fantastic! We are so happy to know your satisfaction with the incredible sound and superb quality of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
XM3 upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My XM3 is still an excellent choice for air travel. A little long on tooth, I read the Best Buy and online tecnical reviews. And bought the XM5. No comparison between both but thanks to Sony for great products.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MackBolan, Great! We're glad that you are enjoying both the XM3 and the XM5. Thank you for choosing Sony. Erin
Mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially purchased a pair and was hearing screeching sound, left side. 7 days after purchase, returned to Miramesa, San Diego BEST BUY and it took less than 5 minutes to exchange it all out. Best customer service ever! Second pair of headset is now my favorite and I have Bose headsets as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elden, We're sorry to hear about the experience you had with your previous pair, but good to know that your 2nd pair works really well. We're also glad to hear that you had an amazing customer service experience. Thank you for purchasing the Sony WH1000XM5! -Sam
- Pros mentioned:Sound quality
Nice sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and looks great! Worked right out of the box!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimR, We're glad to hear that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
New features are crazy cool
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sounds. Just super solid and all the new features blow me away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianI, Awesome! We're pleased to heart hat you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin