Customer Ratings & Reviews

the mics for phone calls are great & the sound quality is really good, theyre super light it doesnt even feel like theyre on my head, the controls are super accurate and convenient, battery lasts forever, perfect for gym and sweating, the only thing i dont like is how big they look on my small head but still amazing

Major improvement over the XM-4. The Bass is much refined, though not lacking when compared to the XM-4. Noise cancelling is simple the BEST in the market right now. My AirPods Max can’t even compete to the XM-5 in the ANC arena. Form factor is appreciated though I much more appreciated the folding factor of the XM-4, hence the carrying case is considerable bigger than the XM-4. They are slightly lighter in weight than the already light XM-4, so usage for long periods of time has not been a problem; this plus the fact that the ear cushions are wider and the improved leatherette covering on the ear pads makes the XM-5 feel more much comfortable than the competition. Highly recommended!! You won’t be disappointed.

The Sony WH-1000XM5 has arrived as the latest addition to Sony's renowned lineup of premium noise-cancelling headphones. Building upon the success of its predecessor, the WH-1000XM4, this new iteration brings subtle but impactful improvements to two key areas: noise cancellation and microphone clarity. Let's delve into the details and explore just how impressive the XM5 truly is. Noise Cancellation: A Step Above the Rest Sony has consistently set the bar high when it comes to noise cancellation technology, and the WH-1000XM5 raises that bar even further. The XM5s employ an advanced noise cancellation algorithm that surpasses the already outstanding performance of the XM4s. It effectively blocks out external sounds, creating a tranquil listening environment that truly immerses you in your audio experience. Whether you're commuting, working in a noisy environment, or simply seeking solitude, the XM5s excel at shutting out the world around you. Microphone Clarity: Crystal Clear Communication One area where the XM5s triumph over their predecessor is in microphone clarity. The XM4s were already respectable in this regard, but Sony has managed to enhance the microphone quality even further in the XM5 model. With improved noise reduction and signal processing, your voice comes through with exceptional clarity, ensuring your calls and voice commands are effortlessly understood by those on the other end. Whether you're taking an important business call or speaking to a virtual assistant, the XM5s deliver exceptional microphone performance. Comfort and Design: Unmatched Elegance Sony's commitment to comfort and style continues with the WH-1000XM5. Retaining the sleek and modern design of the XM4s, these headphones offer a comfortable fit that can be enjoyed for extended periods. The plush ear cushions and adjustable headband ensure a snug and personalized fit, making them suitable for various head shapes and sizes. Additionally, the XM5s retain the intuitive touch controls found on their predecessor, providing seamless navigation and control at your fingertips. Audio Quality: Audiophile-Grade Excellence In terms of audio performance, the XM5s inherit the exceptional sound quality of the XM4s. The headphones produce a rich and balanced sound signature, with detailed highs, precise mids, and impactful bass. The XM5s support a wide range of audio codecs, including LDAC and aptX HD, ensuring a high-resolution audio experience for compatible devices. Furthermore, the integration of Sony's DSEE Extreme technology enhances the audio quality of compressed files, restoring details that may have been lost during compression. Battery Life and Connectivity: Long-Lasting Convenience The XM5s boast an impressive battery life that matches their predecessor. With up to 30 hours of continuous playback on a single charge, you can enjoy your music throughout the day without worrying about running out of power. The headphones also support quick charging, providing several hours of playtime with just a few minutes of charging. When it comes to connectivity, the XM5s feature Bluetooth 5.2 for a stable and seamless wireless connection, and they also support multi-device pairing, allowing you to effortlessly switch between connected devices. Conclusion: The Sony WH-1000XM5 headphones stand as a testament to Sony's commitment to innovation and audio excellence. With industry-leading noise cancellation technology that surpasses its predecessor, the XM5s elevate the listening experience to new heights. Additionally, the enhanced microphone clarity ensures crystal clear communication in any environment. Coupled with their comfortable design, outstanding audio quality, and long-lasting battery life, the XM5s are the ultimate companion for audiophiles and professionals alike. Sony has once again set the benchmark for premium noise-cancelling

The Sony WH-1000XM5 is a true standout in the world of noise-canceling headphones. From the moment I put them on, I was struck by the sleek, minimalist design that feels premium without being flashy. They’re incredibly lightweight, making extended wear comfortable without any discomfort—perfect for long flights, commutes, or marathon study sessions. The noise cancellation is exceptional, building upon the already stellar reputation of the XM4s. Whether it’s blocking out the hum of a crowded café or the roar of an airplane, the XM5 delivers an experience of pure, undisturbed sound. The sound quality is equally impressive, offering deep, rich bass and crystal-clear highs that make everything from classical music to podcasts a joy to listen to. Plus, with its multipoint Bluetooth pairing, it’s easy to switch between my phone and laptop without any hassle. What really makes this purchase shine, though, was the seamless experience I had with Best Buy’s customer service. From start to finish, their team was extremely knowledgeable, helping me choose the right model and even offering tips on how to get the most out of my headphones. I had a few questions about the product’s features, and they were patient and thorough in their responses, making me feel confident in my purchase. When I arrived to pick them up, the curbside service was quick and easy, and everything was ready as promised. Overall, the Sony WH-1000XM5 is an absolute winner for anyone looking for the best in comfort, sound quality, and noise cancellation. And with Best Buy’s fantastic customer service, the buying experience was just as good as the product itself. Highly recommended!

Superb sound quality and sumptuous comfort. I wear headphones all night and I love the light weight and generous padding, not to mention the 30-hour battery life. I also appreciate how much more comfortable they are than the Bose Ultras or 45s, which I also tried. I also appreciate that I can disable any type of auto-off or sleep features on these Sony cans, unlike the Bose Ultras that have a sleep mode that I cannot disable.

The Sony WX 1000 XM5 wireless headphones are a testament to Sony's dedication to audio excellence. With an impressive combination of cutting-edge technology, outstanding sound quality, and intelligent features, these headphones deliver an immersive audio experience that will leave you in awe. The first thing you'll notice about the WX 1000 XM5 is their sleek and elegant design. The headphones boast a minimalist yet sophisticated aesthetic, with a comfortable over-ear fit that ensures long listening sessions without discomfort. The build quality is exceptional, showcasing Sony's commitment to producing durable and long-lasting products. But the true magic lies within the audio performance of the WX 1000 XM5. Equipped with Sony's industry-leading noise-canceling technology, these headphones create a serene audio environment by blocking out external noise. Whether you're in a crowded café, commuting on a noisy train, or simply enjoying music at home, the active noise cancellation effortlessly immerses you in your favorite tracks, allowing you to focus on the pure essence of the music. The sound quality produced by the WX 1000 XM5 is nothing short of breathtaking. The headphones utilize Sony's advanced 40mm drivers, which deliver a wide frequency range with exceptional clarity, detail, and depth. The bass response is powerful and precise, while the midrange and high frequencies are beautifully balanced, offering a rich and well-defined audio experience across various genres of music. Furthermore, the headphones feature Sony's Digital Sound Enhancement Engine (DSEE) technology, which upscales compressed audio files in real time, restoring lost detail and nuances. This means that even low-quality music streams or files sound noticeably better, allowing you to enjoy your favorite tracks with enhanced audio fidelity. The WX 1000 XM5 truly shine when it comes to their intelligent features. With built-in sensors, these headphones can adapt to your surroundings and activities. For example, when you start speaking, the headphones automatically lower the volume and activate Ambient Sound Mode, allowing you to have conversations without taking them off. The touch-sensitive controls on the earcups offer intuitive navigation, making it easy to adjust volume, skip tracks, or answer calls with a simple swipe or tap. Battery life is impressive, with the WX 1000 XM5 offering up to 30 hours of playback on a single charge. This means you can enjoy extended listening sessions without worrying about running out of power. Additionally, the quick charging feature provides up to 5 hours of playtime with just a 10-minute charge, perfect for those moments when you're in a rush. The headphones also excel in terms of connectivity options. They support Bluetooth 5.0, ensuring a stable and seamless wireless connection. The inclusion of LDAC, Sony's high-resolution audio codec, enables the transmission of high-quality audio wirelessly, providing an experience that rivals wired connections. In conclusion, the Sony WX 1000 XM5 wireless headphones are a true masterpiece in the realm of audio technology. With exceptional noise cancellation, superior sound quality, intelligent features, and impressive battery life, they offer a listening experience that will transport you to a world of sonic bliss. Whether you're a music enthusiast, a frequent traveler, or someone who appreciates premium audio, the WX 1000 XM5 will undoubtedly elevate your audio experience to new heights.

I use these everyday for listening to music at work. Love the noise cancelling. I use a lot of ear piercings and these don’t irritate them so that’s nice. I could go the whole 40 work week without charging them. Only thing I don’t like is the soft to touch plastic material. It makes my headphones look greasy. Otherwise these are great.

I love these headphones, the ANC is great along with the comfortability and weight. I was having connectivity issues at one point but Sony's firmware updates seem to keep the headphones working properly. The battery life is amazing, I find myself losing track of the last time I even plugged them in. Sound quality is at an all time high when Im listening to Spotify or Youtube content. I would recommend these to anyone willing to shell out a little extra for some TRUE quality.

I believe the hype now. These honestly are the best pair of headphones I’ve used. To me it all comes down to fundamentals: the sound and noise canceling quality are unrivaled. The headphones were comfortable and surprisingly slim for this type of headphone. Given the press about the 1000X line I expected the quality to be great, but I also found some unexpected surprises in the touch interface, notably being able to “cover” your ear cup with your hand to pull in ambient sound and lower the volume so you can hear something or talk with someone for a second. Another surprise was how much customization is at your fingertips with the Headphones Connect app. Any complaints I have are generally pretty trivial: the included USB cable is laughably short and isn’t of much help, and the badges in the Headphones Connect app felt a bit egregious when you clear out a notification dot because you changed an EQ setting. I easily got past both of those knowing the fundamentals are rock solid. For anyone in the market for a pair of premium headphones, I can’t recommend these enough.

These Sony WH-1000XM5 headphones exceeded every expectation. The noise cancellation is incredibly effective, the sound quality is rich and detailed, and the comfort is perfect even during long use. Battery life is excellent, and the smart features make daily use effortless. Truly a premium experience — worth every dollar.

The Sony headphones impress with their outstanding sound quality, industry-leading noise cancellation, and sleek design. Whether it’s the WH-1000XM5 or another model, the comfort and battery life are top-notch, making them a perfect choice for music lovers and frequent travelers alike. A truly premium audio experience!

This is written from my personal experiences using this pair of silver XM5s that I have been using daily for over a month. These are the best noise-cancelling headphones I have ever used in the market. Here are my reasons... 1. Comfort. I have tried on numerous pairs - the XM3, XM4, QuietComfort 35, Airpods Max - and I have even owned a pair of XM2 before they finally died on me. This one takes the helm because the earcups were spacious for my large ears and the head part did not rub against my head too harsh like the Bose QuietComfort 700. I also liked how the XM5 clamps less than the XM4 (biggest downside imo) while providing a good seal, making them a great travel companion for long-haul flights or travels. I recently boarded a 10 hr flight, and while they do generate some warmth (as with all over-the-ear headphones) I never felt the urge to take them off because of discomfort. 2. Sound. This one is going to polarize some people. Sound profile is awesome, the new drivers that Sony has put in the XM5 generates a slightly different profile than the XM4. It puts more emphasis on the highs while toning down on the lows, so imagine more clarity but less bass on the audio. Of course, you can always the sound with the Sony Headphones app's equalizer. 3. Microphone. I want to be able to take my calls anywhere without people struggling to hear me, whether I am in my bedroom or outside at a cafe. The additional microphones in the XM5 helps isolate a lot of the background noise while focusing on my voice when I go on Zoom calls or call Google Assistant through the headphones. I have not had any issues with my headphones not picking up my voice clearly. Now there are some caveats with the XM5 that are pretty minor. You cannot fold them like you could with the previous Sony XM headphones. The travel case it comes with is larger because you cannot fold the headphones (I normally keep it out or hanging around my neck when on-the-go). The black version is a fingerprint magnet because it has a rubberized finish while the silver version has a matte finish. Finally the earcups get dirty quickly so you might need to have a pack of wet wipes on hand. Despite all of that, the XM5 has been the most fulfilling and satisfying noise-cancelling headphones I have ever used. It works well with Android and Apple devices (unlike the Airpods Max), and you can connect up to 2 devices simultaneously via multi-point. I would happily buy this again in a heartbeat. Long battery life, USB C charging, and fast charging are nice touches too.

Found these to be the most comfortable Bluetooth headphones of the ones I tried. I have no complaints about the sound quality, and the battery lasts a really long time, especially if you don't use noise cancelling (ANC), which I tend not to use. I tried the ANC and it works quite well! It stays connected to my phone even if I'm quite a distance from it. They don't fold up to be as compact as the previous model. Not a problem for me, but it might be a consideration for some. It comes with a nice carrying case, with a compartment for the charging and audio cables. I'm very happy with my purchase!

Great quality. Great noise canceling. Connects to all my devices. Keeps a good charge.

After reading tons of reviews on the Bose QuietComfort and the Sony XM5's, I decided to go to BestBuy to purchase the Bose. Fortunately, BestBuy allows you to try the headphones on! After trying both Sony & Bose, I fell in love with the Sony XM5! I love how lightweight and comfortable they are with my glasses. The sound is great and it's cool to be able to touch the right side to hear ambient sounds when you need to. I connect the XM5's to my Samsung TV set to watch TV at night while my husband goes to bed early. NO problems with the Bluetooth connection even on an older Samsung TV! It works seamlessly on my iPhone for AppleMusic too! I haven't taken the time to learn more about them yet, but the basics like volume control are so easy with touch! :) I encourage you to go to BestBuy and try them out if you're undecided! I've had mine a week and just charged them for the first time! Their charging is FAST! I bought the blue pair and they were on sale for $50 off! Watch for a sale on these and then go get them! I'm so happy I did. I love them so MUCH better than in ear buds that hurt my ears. These don't hurt my ears or my head; I wear them for hours without even feeling them! These are great for working and blocking out most all noises.

Honestly I’ve bought so many headphones over the years and none compare to these I’m a huge music listener and omg I keep these on pretty much all the time I’m at home or practicing my drum kit and the noise cancellation is great and the sound is amazing and so customizable I recommend to anyone looking for a high quality pair of headphones! Oh and they’re super comfortable and light! They’re also great for the gym! Battery life is great I can fully charge them once and not have to worry for a few days about charging it again and they charge so fast so it doesn’t feel like I have to wait forever to wear them again! And being able to connect to two devices is also so useful and convenient, I have mainly Apple products and being able to just swap between my phone and MacBook is so convenient and easy

These Sony WH-1000XM5 headphones are fantastic! I use them at the gym, and the noise cancellation is amazing, it really helps me focus. They’re very comfortable, look sleek in black, and feel great to wear for long periods. The sound quality is excellent, and I highly recommend this color and model.

Very great sound and durability. No complaints and light weight with great range

Absolutely amazing headphones. The noise cancelling is almost otherworldly. I walked through a busy airport and I could not hear a thing other than my music. They're also comfortable and the batteries last awhile. I'm no audiophile but the audio quality is very good, the best I've personally tried.

I recently purchased the Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones from Best Buy, and I couldn’t be happier with my choice! From the moment I unboxed them, the sleek design and premium build quality were evident. The sound quality is outstanding—crystal clear highs, deep bass, and an immersive experience that truly elevates my music and podcast listening. The noise-canceling feature is a game-changer; whether I’m on a busy commute or trying to focus at home, it effectively blocks out distractions, allowing me to fully immerse myself in whatever I’m listening to. Comfort-wise, these headphones are top-notch. The ear cups are plush and fit snugly without causing any discomfort, even during long listening sessions. The battery life is impressive too—I can go days without needing a charge, and when I do, the quick charge feature is super convenient. Best Buy made the purchasing process seamless, and I appreciated the knowledgeable staff who helped answer my questions. Overall, I highly recommend the Sony WH-1000XM5 headphones to anyone looking for an exceptional audio experience. They’re worth every penny!