Customer Ratings & Reviews

These sound Amazing, have had them over a year now. Love how comfortable they feel, took maintain them new I purchased some silicone cups to cover them so I can use them while I workout. Best headset I've had and I've gone through dozens thus far. Thes battery last me days and I use them for my remote job on Zoom calls.

Beautiful low profile design and color. Comfortable, and decent noise cancellation for OTE headphones. The haptic features are great and intuitive. The voice command and auto pause when speaking feature is remarkable. It is boasted to work up to 30 hrs on a single charge. I can gladly say this appears to be accurate.

I’ve been using the Sony WH‑1000XM5 for the past few weeks—and wow, I’m totally impressed. From the moment I put them on, the noise cancellation kicked in and transformed my daily commute into a peaceful escape. These are easily some of the best noise‑canceling headphones I’ve ever tried What really stands out: • Top-tier ANC performance – Whether it’s city traffic, airplane engines, or office chatter, the XM5’s adaptive noise cancellation shuts out everything with impressive efficiency • Incredible sound quality – The 30 mm carbon fiber drivers deliver a warm, engaging sound stage—bass is punchy, highs are crisp, and vocal clarity is excellent • Smart and intuitive app features – The Sony Headphones app offers graphic EQ, 360 Reality Audio, multipoint pairing, and automatic noise‑cancel optimization—features I actually use and love (). • Comfort for long wear – Despite a sleeker headband design, these stay plush and stable for hours—ideal for traveling or working at home • Excellent voice calls – With Precise Voice Pickup and AI-powered mics, I’ve made crystal-clear calls—even in windy outdoor settings • Long battery life + fast charge – I consistently get around 30 hours with ANC on (40 hours with it off), and a 3‑minute USB‑PD charge gives me ~3 hours of playback These cans are a truly premium experience. Yes, they don’t fold up like some models and they’re on the pricey side—but for unmatched ANC, rich sound, and daily convenience, they’re worth every penny.

After purchasing these and having used the XM4s, I found that the XM5’s fit and shape have significant benefits for me personally. My only personal issue is the inability to fold the headphones, which is a minor inconvenience at this point, but I was still a bit disappointed that this feature was removed.

I am coming from Apple AirPods Max. At first I thought this was a mistake, but now that I have used them for over a month, I love this headset. I honestly believe the Automatic Noise Cancelling is the best I have used to include the aforementioned Apple headset. The controls are primarily done on the right ear with swipes. Love that functionality. The battery life is insane. I listen to them in the morning for about 30 minutes for my podcasts and rarely use them on the weekends. After one month the battery was at 60%! I thought the app was wrong. That is crazy battery life. No chance of that happening with the Apple headset. These are comfortable and the only disadvantage is the lack of folding capabilities. Apple didn't have this function either. I got these on sale for $329 which was $150 less than the Apple headset I bought on sale. I am not bashing the Apple headset. It is a fantastic product but for $150 less and battery life that is insane and comfort these were an easy choice for me.

[Employee of bestbuy] The Sony WH-1000XM5 headphones elevate Sony's reputation for excellence in noise-canceling technology and audio quality. Featuring a refined design with a slimmer headband and improved ear cushions, these headphones offer exceptional comfort for extended wear. The WH-1000XM5 boasts even better noise cancellation than its predecessor, utilizing multiple microphones and advanced processing to effectively block out ambient noise. Sound quality is superb, delivering rich, balanced audio across all frequencies. Enhanced features such as adaptive sound control, touch-sensitive controls, and a robust battery life of up to 30 hours with noise cancellation make these headphones a versatile choice for any environment. While the price is on the higher end, the WH-1000XM5 justifies its cost with top-notch performance and innovative features, solidifying its position as a leader in the premium headphone market.

Ended up exchanging my Apple AirPod Max's for these and man was it worth it. There is no denying that Apple headphones are built impeccably, however after two days of wear I just couldn't get over how heavy they were. I was getting a headache after like an hour of wearing them. I had previously done extensive research on both sets of headphones but ultimately chose Apple for the name and design but for the price point, I just couldn't get over how uncomfortable I found them to be. Once I exchanged them for the Sony XM5s, it was like night and day. I can wear these for hours on end they are so comfortable. I noticed no difference in sound, or noise cancellation in comparison to Apples. The only real difference I noticed was that Apple's transparency mode is def a little stronger, but that was not super important to me. Sure the Sony-XM5s are not built quite as sturdy as Apples, but they are so much more comfortable for long wear, way more customizable in my opinion, and cheaper! The battery life also lasts much longer than Apples. Truly worth the investment in my opinion.

I absolutely love these headphones! They're super comfy to wear, have amazing sound quality, and the battery life lasts forever. I also appreciate how easy they are to clean and maintain. The noise canceling is really impressive—though one small downside (maybe user error?) is that it sometimes activates when I move my head or bend down. Otherwise, they’re nearly perfect!

I used to use the apple airmax pros until mine started having some glitches after a few years. I decided to give these a try and are overall pretty well. The overall sound and noise cancellation work very good and these are a lot more comfortable on me than the apple headphones. However, the volume adjusting i am not a fan of. The apple headphones just had buttons like they do on iPhones but for these you have to adjust volume which sometimes works and sometimes it ends up doing something else like rewinding a song, or skipping the song.

Great set of headphones for daily wearing. I enjoy the comfort and can wear them for extended periods of time without getting ear fatigue. The sound is incredible when comparing them to my Beats Studio 3s and AirPods Pro. I would strongly recommend these headphones for anyone in the market looking for quality, noise cancelling, and comfort headphones. The battery life is incredible and they are also great for podcasts/movies if you tend to travel frequently. Don’t think just buy them! You won’t be disappointed!

Very well built and premium quality headphones. Strong bass and and great battery life. Super comfortable and love it comes works via bluetooth and aux cable. I dont get disconnected via bluetooth like many other headphones. Only con is, it does not have the foldable cups like its predecessor, XM4s.

I purchased these headphones as a replacement for BOSE. What a world of difference. The sound is crisp and clear with zero interference. Making phone calls results in clear, easy to understand communications. The headphones are light, comfortable and easy to wear. Battery life is also a plus.

Sure! Here’s a well-crafted customer comment: “I’ve tried many high-end headphones, but the Sony WH-1000XM5 is simply on another level! The sound quality is phenomenal, with deep bass, clear vocals, and incredible detail. The noise cancellation is the best I’ve experienced, completely blocking out distractions. Plus, they’re lightweight and super comfortable, even for long hours. Battery life is amazing, and the quick charge feature is a lifesaver. Absolutely worth every penny—Sony has outdone itself!”

They don't beat a Sennheiser wired headphone, but for a wireless set, they have excellent sound quality, good battery life, amazing extra features (like the ability to make adjustments with finger touches on the outside casing) and are very comfortable. They have never lost a connection with my phone, and do a good job in both ambient sound mode and with noise cancellation. My two quibble with these headphones are that in terms of noise cancellation, they are not as good as Bose headsets that I have had in the past, and that for what you get from Sony, they are actually a little pricey. I have an earbud set (off-brand) that gets you most of these features for 1/3 the price, The WH-1000XM5 also has a wired mode, that I have never needed or tried, but it's cool that it's there. The zippered carry case come with the set, and it's nice for use inside backpacks or suitcases, but won't hold up by itself for heavy travel. You will appreciate the quality level of the build and they have been decent at the gym as long as you aren't kickboxing or turning upside down a lot. Overall, worth getting if you need an over the ear set, but not if you just need a basic wireless headset.

These headphones are privy. $399 isn’t a joke. However, it’s worth it to me because I use my headphones for 5+ hours a day. They practically live on my head/neck. I already had the XM4 which had some of the best noise cancelling on the market and these just push that forward. The first thing I noticed was the comfort. These felt like literal pillows on my head. You should try these out, because my description won’t do it justice. These are so comfortable. The second thing I noticed… The noise cancellation is noticeably better. The XM4 were already great, but these are even better. They are more effective at completely blocking out undesired sounds. It’s surreal to be able to walk through normally loud places and hear nothing. The third thing I noticed… The sound EQ and Quality is refined. Previously I had to do heavy adjustments to the EQ because Sony made them heavier on the bass. Now they feel much better straight out of the box. Now, the last thing… these don’t fold. The XM4 fold. A lot of people see that as an issue, but I don’t. The reason for that is two-fold. First of all, one of the major failure points on the XM4/3 units was the hinge. It had the potential to snap after many uses. These don’t have those hinges, so they’re that’s one major point that’s less likely to break. The other reason I don’t mind is because the case isn’t that big. I can still easily fit these in my backpack and now I don’t have to constantly fold and unfold these when I want to put these away. I would highly recommend you pick these headphones up if you’re looking for the best of the best. Anybody who uses these daily will find every cent worth it.

I bought these headphones two weeks ago and without a doubt this is the best set of headphones I have ever used. I wear eyeglasses and one of the biggest issues I have had with most headphones is that they are not comfortable when wearing eyeglasses. These fit great and don't push the ears of the glasses into my head when wearing them. The noise cancelling is great. WIthout listening to music or watching a show, it cancels or muffles most sounds that are of average volume. Listening to music with the noise cancelling active eliminates everything. Which is great for me as there are certain sounds that drive me nuts, especially when someone is blasting their music outside of my apartment. Another great aspect to these is that the sound doesn't bleed out. Granted I haven't tried listening to my music at full blast but my wife can't hear my music when I have these on. The battery life is excellent as well. Depending on the volume used, I've had the battery last over 40 hours. I like the carrying case as it will help decrease the wear and tear when I take these into the office. It is a bit on the larger side but not enough to be a nuisance or problem. All in all this is definitely worth the price tag.

at first i was really scared that i wasted a lot of money and should have bought something cheaper. but over time the fact that i don’t think of the headphones in any other way than “where are they” is so impressive to me, especially coming from the airpods pro. cons - the black ones get hella greasy. but maybe that’s a me problem. maybe i’m the nasty one here. - soft plastic: i got a tiny scratch in the first week of using them. i freaked out. i’ve been extremely careful ever since but i guess i wish they weren’t so soft - app is kinda weird UI imo and i hated the way the two devices would sync up. sometimes when actively using my computer, it would switch to my phone for no reason. i turned it off but it’s not that big of a deal for me to not have two devices at once - i went to do some laundry a couple hundred feet away and the connection was kind of bad, but i honestly haven’t experimented more with it pros - lightweight: i wear glasses and can wear these all day with no problem - sound is amazing, especially after tweaking the EQ - the noise cancellation is great (keep in mind compared to airpods pro) - i love the gesture of holding your hand up to the right side to hear something - they look lovely - the battery is stupid good, i literally have not had them die since i got them because it takes 10/15 min to charge and they’re back on full do i wish they were cheaper? duh. do i regret buying them for 400$? no. i feel like they will last long enough to be worth it :)

I bought these because I was looking for a good pair of over-the-ear headphones. I know that Sony is known for its excellent sound quality, too. Let me tell you - these sound phenomenal! The Sound Connect app definitely helps with customizing the perfect sound! The sound drivers in this headset help with all levels of sound. The immersive sound is phenomenal! The battery life is also great! I flew for work this weekend and used the XM5s the whole flight. They were comfortable and the battery life was still at 90%! I highly recommend this headset!

These headphones are awesome. Great sound easy to wear. I wear them when I’m walking usually about 3 to 5 miles and I don’t have to charge them for several days. I love the carry case keeps my charging cord and the cord for airplane use all in one place highly recommend them.

The Sony WH-1000XM5 headphones are a game-changer in audio technology. With exceptional noise cancellation, crystal-clear call quality, and stunning Hi-Res Audio, they deliver an immersive listening experience. The comfortable design and impressive 30-hour battery life make them perfect for long sessions. Intuitive touch controls and dual Bluetooth connectivity offer seamless usability. Safety features like sound pressure monitoring ensure healthy listening habits. Whether you're a music enthusiast, frequent traveler, or professional, these headphones blend cutting-edge technology with luxurious comfort, making them an essential accessory for anyone seeking premium audio quality and versatility.