Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- |
- SKU:
- 10101585
Customer reviews
Rating 4.6 out of 5 stars with 6304 reviews
(6,304 customer reviews)Rating by feature
- Sound Quality4.8
Rating 4.8 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
The best headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hello, I have returned and it is time for me to give my review of the wh1000xm5 in the blue color that I bought at my local Best Buy that looks awesome. After they remodeled it the Woodland Hills One to begin with if you're looking for a set of over their ear headphones that will clear out any noise and make it as quiet as possible. Then you're in the right place. Not only are these headphones very very comfortable with their vegan leather material, but they fit on the head like a glove they offer the same battery life as the previous model at 30 hours. But you want the best and noise canceling and comfort you're in the right place the Sony headphones here or everything you need the app offers you a lot of ways to customize your sound profile and everything. You need go ahead and buy them while you can now that today is the last day of the Black Friday deals at 329 with a $70 discount. What more could you want buy them? I recommend them they are truly amazing.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ALEJANDRO215, We appreciate your feedback. Thanks for sharing your awesome experience. We are thrilled to hear that your new Sony WH1000XM5 headphones are the best noise canceling headphones for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
My favorite headphones to date!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I spent ages trying to find quality headphones that were worth committing to for me. These headphones are comfortable, lightweight, have great sound, and the noise cancellation is incredible. The battery life is a dream too—I’m a college student and I use these for hours every day. The app for these headphones is also super user-friendly and offers cool features. 11/10!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alondra, Awesome! We're happy to hear that you like the light weight design, sound quality, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Sound quality
Rated 5 out of 5 stars
Best headsets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am all about the built in codecs as an audiophile. This headset might not be as power punching with the bass but it is enough to satisfy a bass loving person like me. As far as listening to Tidal (best audio formats) or Apple music app or any Dolby Atmos shows from any app like Netflix or Prime, this headset kills the competition. It has the availability to cuntomize your EQ through the Sony headset app and fine tune to your ear shape as well. This is my go to headset for everything, even Zoom, Microsoft Teams meetings as well thanks to noise cancelation which gets an 8 out 20 for me. I am in medical and we have a lot of noise coming from everywhere and this headsets work really good. Don’t get me going on the battery life, it’s amazing and lasts for days since I only use it for about 1-3 hours daily.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosecS, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality, WeightCons mentioned:Price
Rated 4 out of 5 stars
outstanding build and audio quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the older version i.e. M4 and thoroughly enjoyed it until it lost it in a travel. M5 has outstanding the audio quality and noise cancellation. The device feels light and soft on ears. Also the controls are easy to use. clear tunes and good bass. I would definitely recommend it. Only con is, its over priced. I would have waited for sale given holidays are just around the corner. :-)
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SreePrass, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Wh -1000xm5s. Great pair of headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great for pair of bluetooth headphones! Of course you have to tweek the EQ settings for best results in the Sony Connect app! I love the touch controls, so much easier than finding the buttons on other headphones. There are some buttons on the xm5, a power and a noise cancelling/ ambient button. It has great call quality. The battery last a long time. I get exactly what they said, about 30 hours of battery life. They fit nicely and are comfortable. I do think durability might be an issue if you dont keep good care of them. They do NOT fold up! The headphones come with a case and wire and charging cable. These really do sound better than the xm4s which i also have and the Noise cancelling is better as well. I also want to say, if you listen through the wire it might sound terrible unless you power them on while you listen. You can still use noise cancelling and the battery will last longer if you do it that way instead of normal bluetooth usage!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesW, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Best ANC headphones from Sony yet
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality and feel. The headphones are extremely lightweight, and the noise cancelling is best of its class.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KeshavB,
Thank you for the wonderful feedback! We're glad you're enjoying the lightweight design and industry-leading noise cancellation of the WH-1000XM5.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched headphones before making this purchase. This specific set of headphones had very good reviews from several sources. I’ve had them for several weeks and have not been disappointed. The sound quality is great and they are comfortable to wear. I appreciate the noise canceling feature and was surprised by how well it works. The battery life is also great. Lastly, the touch sensitivity for changing the volume, etc, was very easy to use.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bespoke,
We’re so glad to hear your research paid off and that your Sony WH-1000XM5 headphones are living up to expectations! It’s great that you’re enjoying the sound quality, comfort, and impressive noise canceling. Enjoy every moment of your listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Great product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of sound on these is astounding as well as its battery life. You practically dont notice them when theyre on your head either.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Smoky Pink
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoseC,
Thank you for choosing Sony!
We’re excited to hear that the WH1000XM5 headphones are delivering astounding sound quality and impressive battery life. It’s wonderful to know they are so comfortable that you barely notice them while wearing. Your feedback truly encourages us to continue creating products that enhance your listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
Rated 4 out of 5 stars
Very Good Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Sony XM3 version and really liked it. These were the newer model and had rave reviews so I got one. The sound is outstanding and they feel lighter and less bulky than the XM3. The battery life is excellent and lasts me all day and then some. That said... I absolutely hate that they took the voice away telling you the different system statuses that the XM3 had. Now its just a random tone. I can't tell if I'm properly in pairing mode. Can't tell what listening mode you're in either. It's just a beep. Bring back the sexy voice that let you know you were in ambient noise mode! Oh, and for $400 you should absolutely include the charging block, ya cheap skinflints! These two things kept it from getting all 5 stars. Otherwise, a great purchase (if not a tad steep).
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Usagi,
Awesome! We're glad to hear that you like the sound quality and battery performance of the headphones. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Amazing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE THESE HEADPHONE!! They feel great on my ears, amazing for the gym. Love the noise cancellation and the features they have to offer. Connects really easy on my iPhone and easy to clean.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Mam9800!
We are thrilled to hear the WH-1000XM5 is your new favorite gym partner! It's great that you're enjoying the noise cancellation, easy iPhone connectivity, and how simple they are to keep clean after a workout.
Enjoy the music and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones for the price on the market. Noice canceling is superb, while still keeping the weight down and remaining comfortable. I use them at the gym and they don’t fall off. The battery last a very long time. Sound quality is the best I’ve ever heard.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MilanP,
That's great! We're glad to hear that you like the sound quality, noise canceling and battery performance of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality, Weight
Rated 5 out of 5 stars
Perfect for the office or for home.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have really enjoyed using these headphones and they've been a lifesaver at work. With an open office floor plan good noise cancelling headphones are a must. They sit comfortably over my ears and don't hurt even after hours of use, they're also not too heavy like the old 3's. The mic is good, almost too good at times. I have to be good about my muting or it'll pickup other people talking in my row. Great for music and movies as well!
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuillanR. We're really happy to hear about your comment on our WH1000XM5 headphones!. As matter of fact our company was really looking for that comfy feeling while you're wearing them, noise cancelling is one of our top notch factors for this specific model too. We hope you keep having this great feeling and satisfaction from the headphones!. Thanks for choosing Sony. -Milton
- Pros mentioned:Battery life, Sound qualityCons mentioned:Portability
Rated 4 out of 5 stars
Good but
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4 and thought this would an upgrade and it was as far as the noise canceling and software, but for the overall fit and also the portability this is where they differ. I tried this in the gym and they would not stay on my head and after a week i realized theses may not be for the gym like the XM4's were. I had them on plane rides and they worked wonders as far as the noise canceling is concerned i could not hear anything for the most part. I had a window seat and i leaned onto the window and they moved which caused me to adjust and due to the flight distance i had to find a position that would work, so the headphones would stay were they were to provide me the peace and quiet that i was looking for. The battery life was terrific as i never had an issue with especially get notified that you need to charge them. Also not folding to be more compact was an issues as well. Overall they are good headphones but with minor things i did not care for. PROS: -software amazing -noise canceling top notch -battery life -very stylish CONS: -not a secure on my head as the X4 -kept sliding off my head when i would transition exercises -not a compact as previous version
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigLew, glad you like the noise canceling feature, battery and design of your new headphones! We appreciate your feedback regarding the fit and headband of your Sony unit. Please adjust the slider of the headband to get the fit you need. Please check this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?utm_source=glean
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Rated 4 out of 5 stars
Can't be beat for sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second pair, I screwed up my WH1000MX3 and somehow got an electrical buzz in one speaker - it they went. On to the WH1000MX5's first differences, the pads aren't as "thick" so these are our sit "closer" to your head. Second they don't fold like the MX3' did. But these connect to two devices, fit well enough for longer use, handle Ultra high and spatial Music Quality 360° services exceptionally well; Have great noise canceling and new, better mic position, pickup and clarity. The quality is there and while I prefer Van Halen and Rock music, I'm sure today's sampling / autotune crowd will be happy with them too.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Medicfl1,
Thank you for taking the time to share your thoughts on the WH1000XM5! We're thrilled to hear that you appreciate the exceptional sound quality and impressive noise canceling feature.
We understand that the design differences, such as the thinner ear pads and the non-foldable structure, may take some getting used to. However, we're glad to know that the headphones fit comfortably for extended listening sessions and perform remarkably well with high-resolution and spatial audio.
It's wonderful to hear that you enjoy your music, whether it's Van Halen or today's top hits. Your feedback is invaluable to us and helps us continue to improve our products. Thank you so much for your purchase and for trusting Sony!
Best regards,
Romeo
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones by far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, sound quality is great, and easy to connect to Bluetooth. Battery life is also excellent. Love these headphones!! Highly recommend
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ABPO!
We are absolutely thrilled to hear how much you love your WH-1000XM5 headphones! It’s wonderful to know that we hit the mark on comfort, and that you are enjoying the great sound quality, easy Bluetooth connectivity, and excellent battery life.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Worth every penny
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Sound quality is great - Design is very sleek - Case has a premium feel to it Cons: - Does not fold - Takes up so much space in your purse when traveling Personal take: Overall, it is a great product. The cons don’t bother me that much since I use it mostly at home. Whenever I bring it with me outside, it doesn’t leave my head. So, it not folding and taking up space isn’t an issue for me.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user722911,
We are so glad the WH-1000XM5 is delivering that bar-none sound quality and comfort you were looking for! It's great to hear that even though they don't fold, the sleek design and premium case are working well for your lifestyle, especially on those long flights.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Highly recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for great noise canceling headphones and at first bought Beats. However, I got bad ones and they didn't work. But I realized I didn't like the way they felt on my head and researched more. I found these and I really like them. They are very comfortable. They help me considerate when working. They last VERY long! Probably the longest out there. I love watching movies in my bedroom with them on. They come with an app where you can adjust things the way you like them. I had to figure out how to stop them from cutting off when I was singing because it thought I was talking to someone lol also I like how you can have it connect to multiple devices at once. So I can switch between my imac and iphone when I need to. Calls are great on them. They don't always switch over but everyone can hear me clearly and the calls are clear. I highly recommend. My only suggestion is MAKE SOME PINK ONES! hahaha no seriously, get them you wont be disappointed.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanaJ, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! We hear you and we appreciate your suggestion on the color variant that you'd like and this will be directed to the appropriate department as a suggestion/recommendation. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Rated 5 out of 5 stars
Very Solid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Solid Headphone. I swapped from the airpod pro 3's and these were a welcome change. They fit well and don't fall out of my ears. Sound is good after changing EQ settings in app.
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewP,
It’s rewarding to hear that making the switch to the WH-1000XM5 has provided the secure fit and high-quality audio experience you were looking for.
While the convenience of in-ears is great, our over-ear design offers a different level of stability and immersive sound isolation that stays comfortable even during long listening sessions. We are also glad you took advantage of the Sony Sound Connect app; the ability to customize the EQ settings is a feature we take pride in, as it allows you to fine-tune the audio signature to perfectly match your personal taste.
Thank you for trusting Sony to deliver your favorite music and media.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
The best noise canceling headphones money can buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the XM3, and I've had the XM4, and these by far outshine every single one of them. I actually sold my Bose headphones, which were my second backup versions for traveling, in order to get these, and don't regret it a bit. These completely are the most comfortable and lightweight headphones I've had, I wore them for 6 to 8 hours while traveling in planes, with phenomenal battery life, fantastic sound, and completely solid connectability. The app allows you to seamlessly connect to either two devices, which unfortunately makes you lose LDAC, but otherwise works perfectly. If this is important to you. The noise canceling is absolutely out of this world, you are truly in a world of your own. Are they expensive? Yes, but they are without a doubt the best noise canceling headphones you can buy. I've tried multiple different versions, from Bose, and Sony, these are by far the best ones I've ever had, and definitely will be sticking with them
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Livinitwarrior,
You made the right choice in upgrading to the Sony WH1000XM5! We're glad that you like the comfort, battery life, sound quality, weight, and connectivity of the headphones. We also appreciate your review about the LDAC function.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Rated 5 out of 5 stars
Best headphones i every had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound 8/10 comfort 10/10 battery life 10/10 noise counseling 9.5/10 EQ an app features 10/10
This review is from Sony - WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones - Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ears,
We’re thrilled to see your high ratings for the WH-1000XM5! It’s great to know you’re enjoying the comfort, battery life, and app features.
Thanks for choosing Sony.
Best regards,
Eliab



















