Customer Ratings & Reviews

Best headphones I have owned so far. Have used Bose previous to these. Comparable, but the quality on the sound is notably better with these when listening closely. The battery life is also exceptional; I rarely have to think of charging it, & when I do it charges rapidly! The case is built well although slightly large considering the over ear style. Would recommend

I did a lot of research before purchasing these headphones. I had it down to these, and Skull Candy Crusher Evo. I wanted clear, crisp sound with a good bass response, Noise cancelling was also important. Both headphones had excellent reviews, but I decided on the Sony simply because I’m familiar with the brand, and I’ve never been disappointed. This headset checked all the boxes. With the app’s equalizer, I was able to set the bass as heavy as I wanted…and it sounds amazing. By the way, the app is super easy to navigate. The noise cancelling function is primo. They’re light, and there is no discomfort wearing them for extended periods. Battery life is great. Pairing was simple. Packaging was impressive with a very nice storage case. In my opinion, there are no cons. I really love these headphones, and feel they’re absolutely worth what I paid. Sony has put out an excellent product, and I would definitely recommend these phones to anyone.

Had for a year and a half now. I do use them bass heavy but have a slight ting in the left driver. Warranty is out, and at the price of repair I will not be doing that. I take the best possible care of these considering it is the most expensive headphone I have ever purchased. Kind of disappointed on the fact considering the price of these. They are my favorite headphones though, I’ve tried many Bose and others. These have a warm sound and can have heavy bass when using the EQ settings. The ability for the NC to adjust based on your actions is fantastic, multipoint is great. They are a little big on me, I use the fully enclosed and they hurt the top of my head after a while. Also could clamp a little harder but this is different for everyone’s head. These are the best you can buy in this range but with a one year warranty I will not be buying more.

Great sound and noise cancellation. They pair well with Apple devices and android/PC which is ultimately why I got them, bc this one chick in my office is so incredibly loud when she’s on virtual meetings. I can still hear her, but it’s not as distracting. I do like how they are very light and comfortable. The sound and noise cancellation is comparable to the AirMax pros that my husband owns. These are much lighter. Downside is the case is rather bulky, but the AirMax pros only come with a bra-like case, LOL, and they are quite heavier. I do with the case was more hardshell. Right now the case is a canvas covered cardboard like material. If you need compact for frequent travel go with the Beats overear, otherwise, you can’t really beat these. Battery seems to last forever in between maybe an hour of listening.

The Sony WF-1000XM5 earbuds offer exceptional noise-cancellation, with industry-leading performance that effectively blocks out external sounds. They deliver impressive sound quality with deep bass and clear highs, thanks to the custom V1 processor. The design is comfortable and secure, and the battery life is strong, providing up to 8 hours of playback with noise-cancelling on. The touch controls are intuitive, though some may find the initial setup slightly complex. Overall, these earbuds are a top choice for those seeking premium sound and noise-cancellation features.

I purchased these to replace my AirPods because in ear headphones just want to fall out of my ears and they are uncomfortable for me. These have been an excellent alternative and are incredibly comfortable over my ears. The noise cancellation while on a plane was excellent quality. I also like that I can make these a plug into a jack so when on a plane you can use their jacks if you want to watch in flight entertainment instead of having to purchase an add on. The charge lasts forever and they have been holding a charge for long periods of not using them. Overall I am very happy with this purchase and highly recommend them to anyone looking for similar.

This is a top notch product all the way around. The sound and the sound cancelling are excellent. The battery last a really long time. I bought these mostly to where on the airplane, but I have been enying them at home as well.

After investing in the XM4's, i saw this model and all of its improvements. Sturdy build, comfortable ear cups, and long battery life with great sound. My only cripe would be that it doesnt fold, so the case is a bit big, but well worth the sacrifice

I’ve been using the Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones in Smoky Pink, and they’ve honestly set a new personal standard for what premium headphones should feel like. First, the noise canceling is unreal. The moment I put them on, the world fades out. Background chatter, engines, and everyday noise just disappear, making them perfect for studying, travel, or winding down after a long day. Sony clearly refined their already top-tier ANC even further with this model. The sound quality is where these really shine. The audio is clean, balanced, and immersive. Bass is deep but controlled, mids are rich, and vocals sound incredibly natural. Whether I’m listening to music, watching videos, or taking calls, everything feels crisp and intentional. The adaptive sound features are smart and genuinely useful, adjusting seamlessly to my environment. Comfort is another huge win. They’re lightweight, the ear cups are soft, and I can wear them for hours without any pressure or fatigue. The Smoky Pink color is subtle, classy, and unique. It stands out without being flashy and feels very premium. Battery life has been excellent. I rarely worry about charging, and the fast-charge feature is a lifesaver when I’m on the go. Call quality is also impressive, voices come through clearly even in noisy environments. Overall, these headphones feel thoughtfully designed from top to bottom. If you want industry-leading noise canceling, exceptional sound, all-day comfort, and a sleek aesthetic, the Sony WH-1000XM5s are absolutely worth it. Easily one of the best tech purchases I’ve made.

I bought these because I wanted to upgrade from Audio Technica ATX-M50's. These are admittedly a pretty huge upgrade from the ATX's, however I think they are the best in their price range, especially giving you superior sound quality without getting close to $1000 like its competitors. Everything is very easy to use, phone calls are perfect, bass and audio quality for everything from heavy rap to hard rock to lullaby music is amazing. I am on the autism spectrum and hate flying for many reasons, these made my last 3 hour flight a piece of cake. Lastly, they're very comfortable, even when wearing for several hours. Genuinely, these are a lifesaver for anyone with any kind of sensory issues.

My Sony WH1000XM5 headphones from Best Buy are like a fairytale for my ears! Noise-canceling? It's like an instant peaceful island getaway - even at family gatherings! Comfort? It's like two fluffy clouds hugging my ears during Netflix marathons. Touch controls? I feel like a DJ at a silent disco, swiping to adjust volume. Battery life? Endless! I haven't charged them in a month. Are they secretly aliens? Sound quality? It's so good; I can hear music notes high-fiving in my brain. Plus, they're cat-ignoring magic! My cat knocked things off shelves, but I was too busy jamming out! :') In short, Sony WH1000XM5 headphones are audio paradise. I'm a noise-canceling, music-loving superhero now! P.S. If you see me dancing in the street, blame these magical headphones!

Why did I wait so long to get some over the ear headphones?! These are incredible! Great ANC, amazing sound quality over Bluetooth and 3.5mm, and very comfortable. I use them for music, planes, and games and TV when my wife is sleeping. Controls are intuitive and easy to use. The control app also allows you to choose a custom equalizer similar to choosing an eyeglass prescription (better 1 or 2?) which gives the best sound to your ears. Add to all this, the battery lasts forever. I have used these for easily 10-15 hours and only used 30% battery with ANC on full time. These are not cheap but they are certainly worth it if you want great quality. The only downside is the lack of any waterproofing (the instructions even warn against sweating. But I would still give 5 stars as these are not meant for heavy outdoor/exercise use.

Very expensive, but after a month of use I absolutely love these headphones. The noise canceling works great, the sounds is fantastic, they are comfortable to wear for hours and the battery life is long. I didn't own a pair of xm4 so I don't have a comparison but these are well worth the money thus far.

The Sony WH-1000XM5 is (IMO) the best wireless headphone for its pricepoint and one of the best on the market..PERIOD. Excellent transparency, the best call quality, arguably the best ANC, great connectivity, and super comfortable. It's sound quality is a bit subjective as straight out of the box I felt it sounded good but not great. A little bass heavy and bloated but it also has one of the best app EQ's which makes it sound fantastic once you find your favorite settings and really brings it up to par with other wireless headphones that are twice the price. In fact if I had to find one flaw it would be the short charge cable (a 6" cable is a joke) but that's the only thing I can think of. I absolutely love the XM5 and it is DEFINITELY worth it's price tag.

The Sony WH-1000XM5 is widely regarded as one of the best headphones on the market. It offers exceptional sound quality with deep, powerful bass, crisp mids, and detailed highs. The active noise cancellation is top-notch, effectively blocking out ambient noise and creating a more immersive listening experience. The headphones are comfortable to wear for long periods, thanks to their plush ear cushions and adjustable headband. Battery life is impressive, providing up to 30 hours of playback on a single charge. Additionally, the WH-1000XM5 supports advanced features like ambient sound control, touch controls, and seamless integration with virtual assistants. Overall, these headphones deliver superb audio performance, comfort, and a wealth of features, making them an excellent choice for music enthusiasts and frequent travelers alike.

Before I review this I have to say I am not an audiophile so this is more of a layman's review. I bought these headphones after watching numerous reviews from YouTube. To me, they sound great out of the box but if you download the app, you can customize the sound to how you like. I'm sure there will be other reviews with how these noise cancel on a technical level but for me, my lawn company comes around at least twice a week with their loud leaf blowers, weed whackers, lawn mowers and such. With these on, I hear very minimal of that noise. They are comfortable for long periods of use (over 2 hours for me) and they aren't too heavy on the head. There's several convenience features like holding your hand over the right ear to soften the sound so you can hear other people or you can just start talking and it will do the same and stop your music (although these are neat features I think most people might find it rude if you talk to them without taking off your headphones). All in all I am very happy with the money spent on these.

Great noise cancellation, comfortable, battery life is better than I expected.

[Employee of bestbuy] To be honest not a major jump from the xm4s but I do like the overall design better and some say the comfort is worse on these in my honest opinion they’re just as comfortable if not better. Did notice some improvement with Noise cancellation and transparency mode. Note you can’t fold the 5s but for me was no biggie because they feel a lot more sturdy than the previous generation

[Employee of bestbuy] I loved my 1000XM3s. They were my daily driver headphones for over 2 years. When they finally died on me, I decided to try the Apple AirPods Max. Wow what a mistake that was. They were bulky, heavy, and did not sound nearly as good as I would have hoped for their cost. I returned the AirPods for these Sonys, which were on sale for about half the price of the AirPods. These sound SO MUCH more premium and are infinitely more comfortable. I wish these would fold up a little smaller, but I have no real complaints about them. I love that I can use these as Bluetooth or with an INCLUDED aux cable.

Bought this 2022 and 3 years later they still work the same as when I bought them. The noise canceling is my favorite part. It’s very light weight which I love makes it very comfortable to wear. 100% recommend you get these they are amazing. Battery life is still good 3 years later.