Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Very good, very expensive wireless headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you can stomach the price, they sound great and the wireless connection is quite good. (Not AS convenient as other headphones; if you use the LDAC codec you can't use multipoint connections.) They sound just a bit cleaner than the XM4 but lose some of the bass punch. I prefer my Shure Aonic 50s for listening to music, but these are still great. The carrying case is also notably bulkier than the XM4s, as these don't fold in on themselves. They look fairly cool, and are pretty comfortable for hours on end, but - especially since it has touch controls - the black finish collects fingerprint oil very fast (seems the silver has a different texture/feel and doesn't have that problem). Fast charging, good battery life, decently low latency despite not being Apt-X-LL. They do actually perform great as headphones for phone calls, vastly better than others I've tried. No one has yet said anything negative about the call quality. The carrying case is bulkier than the XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rufusshatmunk, We're glad that you are happy with the WH-1000XM5 Wireless Noise Canceling Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Battery life, Sound quality, Weight
Great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are quite impressive for at a inexpensive price. The sound quality with noise cancelation adds to its great functionality. The material, weight, adjustable fit, battery life, and user-friendly interface connection are additional great features as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeeLee, Great! We're glad that you are enjoying the sound quality, noise canceling function. user-friendly interface connection, materials, weight, adjustable fit, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Sound quality
Impressive noise canceling, great sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first high end headphones, and I am already impressed by the sound it delivers while listening to music or watching movies. Since I have several Apple products, I was initially considering the AirPods Max, but it didn’t justify the price difference with these Sony headphones. I can’t compare both since there was no AirPods Max on display at the Best Buy store. Noise canceling is top notch on these Sony XM5 headphones, just used it on a 16-hr flight and I could barely hear any aircraft noise while watching For All Mankind episodes on my iPhone. Bass are good but not too much, dialogues are clear. Battery is very good, after watching 4 episodes and listening music for couple hours, I still had around 80% battery left. I also used the headphones for work with Teams on a Windows laptop. Easily paired with the laptop, and can be switched between laptop and iPhone without any problem. I have also been told my voice is very clear when I talk on Teams meeting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julien, Amazing! We're glad that you are enjoying the sound quality, noise canceling, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones available for the price. Incredible sound and battery life. Very comfortable to wear for extended periods of time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NathanS,
That's wonderful to hear! We are delighted that you consider the WH-1000XM5 headphones the best available for the price and are enjoying the incredible sound, battery life, and the comfort for extended use!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Battery life, Comfort
Get them no regrets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Perfect for bass, and noise cancellation & I love the app! They fit so perfectly & comfortably!!! Battery last long! My ears don’t hurt & comfortable nicely on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NataliG, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality, Weight
Amazing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, best ANC in the market currently. Very comfortable and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clos, Thank you for taking the time to share your fantastic review! We are thrilled to hear that you are pleased with the sound quality and noise cancellation of your Sony XM5 headphones. It’s also wonderful to know that you find them comfortable and lightweight. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Great set of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.comfortable headphones - I have glasses and I cannot have the headphones too tight. These stay on nicely and don't feel like they will damage my glasses. sound quality - is excellent. I've got a music service that these headphones can take advantage of for better sound. battery life - haven't really tested this. Although they have lasted all day while I travel. style - i like the simplistic design on the headphones and the color does stand out a bit, but i don't want to forget it anywhere so I need it to be different. wireless - Bluetooth is really good on these cans. I love being able to walk around the house and not worry about dropouts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ghjk, this is great! We're pleased to hear that you like the sound, battery life, style, connectivity, and comfort. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Comfort
Sounds great!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The battery life is excellent and they sound amazing! The bass really rattles the brain and keeps external noise at bay. The headset is adjustable and is comfortable. I recommend these for audiophiles!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunB, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
TOP NOTCH HEADPHONES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great headphones! The WH-1000XM5 have quite the exceptional sound quality. It’s as if I’m in the very room whatever I’m listening to is recorded. It has an easy set up and the look and feel of the headphones are top notch. They are comfortable and fit snuggly in your ears. The application it comes with helps you set up the headphones to you deep off and unique needs. Battery life is outstanding , I use it most of the day and only need to charge it once or twice a week. Recommending the headphones is a no-brainer. If your looking for quality headphones that will last your for years, then this is your choice. It’s a must!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierP,
You made the right choice! We're glad that you like the sound quality, design, comfort, fit, battery life, Sony Headphones Connect app, and user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Volume
Great Product! Highly Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Sound quality and noise cancelling features are great. Sits comfortably on the ears. Keeps charge for a while. I do wish they were a little louder though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaP, this is nice! We're also glad that you love the sound, comfort, battery life, and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Can't stop wearing them!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh my.... These are the best pair of wireless headphones I've owned. I was daily driving the wf-1000xm4 ear buds. But my ears get fatigued pretty easily. I decided I would get a pair of headphones to switch it up. Since I liked the features that came with the Sony xm4 ear buds, I thought I'd give the WH-1000xm5 a try. I've only had it for less than a week but I have become obsessed with them to the point where I spend most of my day wearing them. Sound quality is pretty nice, The ANC works nicely, The touch features are pretty cool, and The battery lasts ridiculously long. So as far as cons go, I can say that The touch feature can get annoying if you're just adjusting the headset. It doesn't annoy me too much but if it did the touch feature can always be turned off with the app. Other issues I have are software related, which are not deal breakers when considering the overwhelming positives.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peej, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Top-Tier Noise Cancellation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Sony WH1000XM5 delivers exceptional sound clarity and industry-leading noise cancellation. Comfortable design and long battery life make them perfect for travel and work. Experience immersive audio like never before."
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LeonardP,
Thank you for choosing Sony!
It’s fantastic to know that you appreciate the Sony WH1000XM5! Their exceptional sound clarity and industry-leading noise cancellation truly set them apart. We’re glad to hear that you find their comfortable design and long battery life ideal for both travel and work. Enjoy your immersive audio experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Comfort with style
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are the best headphones ive owned so far! the audio quality is impressive and the comfort is the best part of them all! i almost forget im wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, BiancaC!
We are absolutely thrilled to hear that the WH-1000XM5 are the best headphones you’ve owned! It’s wonderful to know that the audio quality is hitting the mark and that they are so comfortable you almost forget you’re wearing them.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Big Blue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is excellent - fit in s very good - headphones do not fold but not necessary
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnaG,
It’s rewarding to hear that you are enjoying the excellent sound quality and comfortable fit of your WH-1000XM5! We appreciate your perspective on the design, and we are glad that the performance of these headphones is providing the high-quality experience you were looking for.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Don’t hesitate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After many seraching reviewing was doubtful but after using for a month for travel and and gym it has been the best product with no regret. Battery is insane, lasting as promoted of 30 hours. Very comfortable and great noise cancellation with adaptive sound feature. Phone app is very user friendly and very resourceful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Thank you for sharing your experience! We're thrilled to hear that the headphones have exceeded your expectations for both travel and the gym. It's great to know that the battery life, comfort, noise cancellation and app features have been so helpful.
In addition, these headphones support High-Resolution Audio playback, ensuring high-quality sound and include a Google Assistant feature.
We appreciate your detailed review and hope you continue to enjoy using them!
Thank you for choosing Sony!
Sincerely,
- Stephanie
- Pros mentioned:Battery life, Comfort, Sound quality
they’re good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really nice, i can’t compare them to others bc i usually have airpods. I would say the noise cancellation is high quality, and they are also comfortable, i do feel a bit of a headache if i leave them on for too long bc they are a little heavy. Recently it has been turning off my sound cancelling which was really annoying but it’s a click of a button to fix and maybe i have something in the settings that makes it do that. I’d recommend them but only if ur willing to spend the hefty $400+tax price. The sound is amazing, and you can get the app which allows you to change how you hear the music, more bass etc.. but listening to the 4’s in store they sound similar, the 5’s are just a bit crisper and i like the look of them more. Also I have charged them once in like mid sept (posting 10/6) and the battery is amazing i think i’m at 40%. the case is a little bulky but i don’t mind bc it still fits in my bag
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality, Weight
Comfy, Clear, A+ headphones Completely worth the $
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my boyfriend for Christmas last year and he LOVES them. I fell in love them them too, so much so that I bought a pair for myself! The sound, is crystal clear, and full and the headphones are soooo light and cozy, yet dont slip at all. We can both wear them for hours and totally forget we have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganW,
Thank you so much for your lovely review! We're so happy to hear that both you and your boyfriend are enjoying the crystal-clear sound and cozy fit of your WH-1000XM5 headphones. It’s great that they’re comfortable enough for hours of wear. Enjoy every moment of your listening experience.
Thank you for choosing Sony!
-Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Xm5 review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well built, excellent sound quality, long battery life and comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, RafaelG!
We are thrilled to hear that the WH-1000XM5 is checking all the boxes for you! We take great pride in balancing premium build quality with that signature high-resolution sound and long-lasting battery. It's wonderful to know they are keeping you comfortable throughout your listening sessions.
Thank you for being part of the Sony family!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Favorite!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling! The battery lasts SO much longer than you expect. Easy connectivity and sound control within the Sony SoundConnect app. My favorite headphones that I’ve owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MegN,
It’s a true pleasure to hear that the WH-1000XM5 has become your favorite pair of headphones!
We take great pride in our industry-leading noise cancellation and the exceptional battery life that keeps your music going all day. It’s also fantastic to know that the Sony | Sound Connect app is providing you with that seamless, intuitive control over your audio environment. Knowing that we have provided such a high-quality listening experience is exactly what we strive for.
Thank you for choosing Sony and for being such a valued part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Excellent Option
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Great sound & soundproofing, too. Salesperson, Tony (?), at Glenwood-Crabtree was very good. Shared details of different headphones & recommended this item. Professional. Headphones are high quality, comfortable & easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JMNC,
Thank you for choosing Sony!
We're honored to hear that you are enjoying the excellent sound quality and soundproofing of your WH1000XM5 headphones. It’s great to know that you received professional and helpful guidance during your purchase. We truly appreciate your kind words about the comfort and ease of use of the headphones, and we’re here to support you anytime you need.
Best regards,
-Fred