Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality, Weight
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I consider myself an amateur audiophile but i do lean more bass heavy and these scratch both the detail and bass. I had the XM4 for a brief moment. These feel much lighter. Some may even say they feel cheap but they manage to still feel premium to me. But because they are so light, they almost feel fragile. The noise cancellation is great, best in the industry. I do miss the variable noise canceling of the XM4 instead of just on or off on the XM5. Very comfortable for me. Very light on the head and room for my ears. When reading reviews, remember sound is subjective as well is fit and finish. Try them for yourself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jayxbby, We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
My 2nd pair of XM5S
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio, amazing noise cancelling. Feels great on the head, nice and comfortable. Strongly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leib,
It brings us great satisfaction to hear that you are finding the WH-1000XM5 to be such a comfortable fit for your daily listening. We are delighted that the combination of our leading noise canceling technology and amazing audio quality earned your strong recommendation.
Thank you for being such a valued member of the Sony family!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
Best purchase I have ever made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Very lightweight, comfortable to wear for hours. Noise cancelling is exceptional and music quality too. I use it to study a lot and it has never failed me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaJ, that's fantastic to hear! We're absolutely thrilled that your Sony WH-1000XM5 headphones are proving to be such an excellent product for you. We specifically designed them to be very lightweight and comfortable for hours of wear, so it's wonderful to know they're meeting that need, especially during your study sessions. We're also incredibly pleased that you find both the noise canceling and music quality exceptional. It sounds like they're truly helping you focus and enjoy your audio! Thank you for choosing Sony. Best regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM5 Wireless Noise-Canceling Are excellent. The sound is amazing. I’ve had them for ver a year without any problems. This is actually my second pair. The Sony WH1000XM4 headphones being my first ones (I gave to my sister and she loves them too). The Blue is Fabulous. They are light and comfortable I often forget I have them on. The App for the Sony Headphones is great to use with both models. It’s an all around cool experience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle!
It is truly wonderful to know about your experience with your WH-1000XM5 headphones! We're particularly grateful for your loyalty, not just with your second pair but for passing the great experience on to your sister with the XM4s.
It’s fantastic that you’re enjoying the amazing sound and find the Blue color fabulous. We specifically designed the XM5s to be light and comfortable so you can wear them for hours, so hearing that you often forget you have them on is perfect.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Bass, Sound quality, Weight
Excellent Noise Cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.L:ightweight, but feels secure on your head. Bass is nice and tight. Excellent noise cancellation. Audio reviews have rated these as one of the best. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mrbeemer, Great! We're glad that you like the lightweight design aand noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Love the noise cancel.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is great, sound quality better then expected and extremely comftable to wear for along time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, KARLN!
We are so pleased to hear how much you are enjoying the WH-1000XM5 headphones. It's incredibly rewarding to know that the sound quality exceeded your expectations, and that you find them comfortable for long listening sessions. We designed them to be a great companion for extended use, so your feedback is very much appreciated.
Thanks again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
My favorite headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are my lifesavers, I have bad auditory issues and these headphones are really great with their noise cancellation, I love how they sit around my ear and they do an amazing job masking out the background noises, I also love that there is an app that allows me to choose just how much background noise I’d like to hear! They’re truly the best headphones I’ve owned and I highly recommend them! I get about 24 straight hours of battery life from them and they are almost fully charged within 30-45 minutes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Panickeddays, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Sound quality
The best headphones on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything about them. The bass is nice and deep and can get really loud. It’s also has the same controls in android/ios. The noise cancellation is really great and same with the transparency. Battery life… Amazing! It even gets 3 hours of playback in just 3 minutes. The touch controls are also really easy to navigate and with just one hand over the cup of the right earphone can turn the music down and turn into transparency mode. It also can detect your ear and pause any playback when you take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elijah, Thank you for the positive review! We're glad you love the deep and punchy bass, powerful sound, same control for Android/iOS device, great noise cancellation and ambient sound mode, excellent battery life, and ease of use of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony Headphones Deliver
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had Sony headphones and decided to stick with them on my replacement, and I am so happy I did. Noise cancelling is very good. I typically use these for workouts and it drowns out the noise of a busy after-work gym. User friendly, I love the swiping controls on the ear for volume and skipping tracks, and the headphones fit very comofortably over the ear. Sound quality is phenomenal. Great headphones for a variety of situations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan,
Thanks for sharing your experience with the WH-1000XM5 headphones. We feel honored to hear that you've stuck with Sony on your replacement!
It's fantastic to know you're enjoying the excellent noise canceling, especially for drowning out a busy gym. We're also glad that you find the touch controls intuitive and the fit comfortable.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Battery life, Sound quality, Weight
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing! The noise cancellation is amazing. I work from home and my office is in the livingroom, sometimes the family comes to watch TV and the sounds get loud. I turn on noise cancellation and im able to take my training, receive zoom calls without interruption. Then when im done with meeting i turn it off and reengage with my family. They are light and not discomforting on your head. I love that they keep a charge almost three to five days, before i charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexes, thanks for sharing your great experience. We are happy to hear that you like the sound quality, noise canceling, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Volume
These are mostly worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones the audio quality is clean but it doesn’t get as loud as I’d like plus I can’t get them wet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaF,
We’re happy to hear you’re enjoying the clean audio quality of your WH-1000XM5! Regarding the volume, we recommend checking the Sony | Sound Connect app to ensure the "Volume Lightning" or "Safety Volume Control" settings aren't limiting your output. While these headphones are not water-resistant, we advise keeping them dry to protect the high-precision acoustic components and ensure they last for years to come.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Weight
Travel companion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, ease of use, battery last a long time and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .HI DATA,
We are pleased to hear that your WH-1000XM5 headphones have become such a great travel companion! It is wonderful to know that you are enjoying the lightweight design and comfort, along with the long battery life that is perfect for those extended trips. We appreciate your feedback on how easy they are to use and are glad they are meeting your needs so well. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Not right for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent, they are comfortable, the noise cancellation is effective, and the battery life is phenomenal. After reading that you might wonder what would possess me to return these. I do a massive amount of reading, note taking, and typing. Every time I looked down to read a book, or write notes my music would pause and the headphones switched to transparency mode. Nobody I talked to could figure out how to stop this from happening. I hope my experience was an anomaly, but I wasn't willing to chance it again, so back they went.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leroy71, While we're glad that you like the sound, noise canceling function, and battery life, we regret that these had to be returned. This is definitely not the experience we'd like you to have. We have some troubleshooting steps available in the Help Guide that may help fix the issue you've encountered. For future reference, please check our support website or the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
Your feedback matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin
- Pros mentioned:Sound quality
This is better that QC Ultra.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drive a semi truck and at the truck stops when I idle i cannot hear anything thanks to ANC on these. I tried Bose QC Ultra but I could still hear the idling noise. The XM5 has AI noise cancelling which actually works and I could feel the difference in public transport. Also Bose pays attention to highs and mids more than lows which sounds unpleasently loud to me. I love loud headphones but when they are properly tuned. The XM5 however is not as loud as Bose but because of the outstanding ANC you feel the music more on these. More details and less disturbing noises. Actually when ANC works properly you will get a feeling that these are louder than QC ultras. I had xm4 before these and I can tell the difference in sound is above on XM5
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shok,
Thank you for sharing your detailed and valuable feedback with us. We deeply apologize for the issues you experienced with our product. Your comments about the noise canceling feature and sound tuning of the WH1000XM5 headphones are truly appreciated. We are committed to continually improving our products and will certainly take your feedback into consideration in our future developments. Thank you for choosing Sony and we hope to continue to provide you with a satisfying audio experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great headphones if you're careful.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones are extremely comfortable and the sound quality is amazing, although after only having them for less than a year I can say that the build quality of the hinges are terrible, as mine broke without me even being present in the same room as them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, TabithaB.
We are glad to hear you’ve enjoyed the comfort and sound of your WH-1000XM5 headphones, but we are truly sorry to learn about the broken hinge. We understand how disappointing it is when a premium product is damaged, and we appreciate you bringing this to our attention.
While our limited warranty specifically covers manufacturing defects rather than physical damage, we want to help you get your headphones back in working order. Please contact our support team at https://us.esupport.sony.com/support/s/support-contact so our specialists can provide you with information on available repair options and authorized service centers.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great Product - Highly Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, and good sound quality. Good clarity in the bass and clean tones overall. Noise canceling works well. Really enjoy the touch pad for controlling music etc. Two buttons makes it easy to use but still have lots of control over what I want. The app is great, I usually dislike these things however it's easy to use and super customizable but not too much. Great bang for your buck.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cooper,
Thank you for choosing Sony!
It’s rewarding to hear that you appreciate the WH-1000XM5 headphones for their comfort and excellent sound quality, including clear bass and clean tones. We're glad the noise-canceling feature and touchpad controls enhance your experience, and that the two-button design provides both ease of use and control. It’s also great to know that the app is user-friendly and customizable without being overwhelming. Thank you for sharing your detailed feedback and recognizing the value these headphones offer.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Excellent follow up to the xm4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the xm4s before these so i knew the quality would be excellent. The foam padding on the ear cup is incrediblly comfortable. I often wear these up to 12 hours at a time with only slight discomfort near the end. My only complaint is that they don’t fold up like the xm4s did into a small case. They dont not fold at all so the case is somewhat bigger now. So, a small hit on portability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rrmm, this is great! We're glad that you are enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and clean bass sound. Very comfortable to wear. The spacial recognition features really come in handy. Battery life is incredily long!
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Best noise canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is by far the best noise cancelling headphones I own. They are a super light weight while giving a sleek mate design. Can’t hear anyone while blasting Korn at work with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Gotchu,
Thank you for sharing your thoughts on the WH1000XM5 headphones! We're thrilled to hear that you consider them the best noise-canceling headphones you've owned. Their lightweight design and sleek matte finish are indeed features that many users appreciate. We’re also glad that the audio quality allows you to immerse yourself in your favorite music, making your workday more enjoyable. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were the best purchase! The sound is amazing and they are so lightweight!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MELANIEH!
Thanks for the great review!
It's a truly pleasure to hear that your WH-1000XM5 has been such a great purchase for you. We love that you're finding the sound so amazing and the fit so light.
These headphones use special technology to block out background noise so you can hear every detail in your music. They also have a long lasting battery and microphones that make your voice sound crystal clear during phone calls.
Thank you for becoming a Sony customer!
Best regards,
Estefany