Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality, Weight
10/10 recommend Headphones run don’t walk!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses are the best headphones I ever had. I love the nose cancellation,10/10 recommend! I love t all the features! And most of I love them for them for gym because they are light weight, loud, they don’t fall off due to sweat, battery last forever & I love the case!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bebe, We're happy to hear that you like the features of your headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones I've ever had!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable to wear. Only need to charge every 2 days, excellent sound quality as well as mic quality! Downloading the Sony Sound Connect app via mobile allows you to customize the hands-free controls and sound settings!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Didi,
Thank you for sharing your experience with the Sony WH1000XM5 headphones! It’s fantastic to hear that they’re not only super comfortable but also deliver top-notch sound and mic quality. The extended battery life and the customization options through the Sony Sound Connect app really make them a standout choice. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound quality
Sony for the win!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they are better than the Beats Solo with the over the ear. The sound quality is amazing too! I highly recommend them for anyone who is interested in noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTee,
We’re thrilled to hear you're enjoying the amazing sound quality and noise cancellation! Thank you for recommending us over the competition.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Best wireless headphones out at the moment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is probably the best that's out at the moment. The sound is amazing I listen to a wide range of genres and every song sounded crisp and perfect. The headphones themselves are extremely comfortable the ear pads are soft and wore them for around 4-5 hours without any discomfort at all, the headphones themselves are also SUPER light almost feels like having nothing on at times. If you're looking for a new pair of headphones these are it , I can't say with confidence if its worth upgrading from the xm4s but def give these a try if your thinking about upgrading.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crow, You've made an excellent choice! We're thrilled you're enjoying the industry-leading noise cancelling feature, amazing sound quality that suits to a wide variety of genres, comfortable fit, and lightweight design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so good. Ive had them on my wish list for a while and I finally pulled the trigger and I dont regret it at all. The customization is honestly the best feature and really sets them apart from competitors. They are really loud and the sound is crisp. They are extremely comfortable to wear and arent heavy on the head at all. The ear cushions are great as well and have a nice seal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maha!
It is truly wonderful to know that you're loving your new WH-1000XM5 headphones.
We put a lot of work into making them comfortable for long listening sessions, with features like precise noise cancellation and high-quality audio drivers for a rich and clear sound.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Nothing else competes.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair I've purchased, this serving as a Christmas gift for a friend. By far, these headphones are the best consumer grade headphones that I've used. If you're the type of listener that enjoys the "fun mix" (your typical V-shaped equalization), with an emphasis on bass/low end clarity and feel, look no further. Compared to the older XM3s, the noise cancellation seems to be a little weaker in blocking out the lower end rumbling noises like on planes or buses, but excels in blocking out a lot of the nastier, higher pitched/shrilled noises you might hear in your day to day. Loud construction? These will block that. Screeching car brakes? These will block that. Yelling kids? These will block that. Nagging significant other? These will block that, at your own risk. Lastly, the comfort of these things are unmatched. I have a fairly big head. Clamping with a head like mine usually leads to ear fatigue over time. These, along with some of Sony's higher end audiophile offerings, are the only headphones I can wear all day and not experience fatigue. This thing has gone through multiple 8+ hour sessions and have not fatigued me ever. If you're looking for a pair of premium headphones that does an amazing job at blocking out noise AND offering a superb listening experience, it just doesn't get better than this. Nothing else competes.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Luke! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are incredible. Comfortable for long wear and has the best sound quality in any headphones I’ve ever owned. I use these headphones for everything like gaming, working out, music, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joee!
It is truly wonderful to know that your new WH-1000XM5 have become your go-to for everything from gaming to working out. We are glad they stay comfortable for you all day long!
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones in general
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality amazing, the comfornt exceptional, the battery life perfect. And the features thats just the cherry on top..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IANSolano,
Thank you for choosing Sony!
We're excited to hear, such fantastic feedback about your WH-1000XM5 headphones! It's wonderful to know that the amazing sound quality, exceptional comfort, and perfect battery life are all exceeding your expectations, with the features adding that extra special touch. We're delighted you're having such a positive experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Lightweight
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed my headphones while on the 15+ hour flight from FL to Bangkok. They are not heavy and the noise cancellation worked perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, TamiR!
We are so glad the WH-1000XM5 made that long flight to Bangkok more enjoyable! It’s great to hear that our industry-leading noise cancellation and lightweight design kept you comfortable and focused for all 15+ hours.
Safe travels, and thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:ComfortCons mentioned:Connectivity
Beautiful Sound! Average Connectivity.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had these for 3 weeks but so far I love them! I’m able to wear them for an extended period of time without much discomfort on my head. My only issue is sometimes they will lose connection for no reason and I have to reconnect on my iPhone which can be annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taylor,
We are so glad to hear you love your new headphones and find them comfortable for long-term wear! For the connection issue with your iPhone, please ensure your firmware is updated and try setting the "Bluetooth Connection Quality" to Priority on Stable Connection in the Sony | Sound Connect app.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a huge upgrade in comfort, sound, and noise cancellation. With a sleek design, exceptional audio quality, and industry-leading noise-canceling, they provide an immersive listening experience. Long battery life, quick charging, and seamless connectivity make them perfect for both travel and everyday use. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShivaJ, We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were a great buy. They are very comfortable and have great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PhilL,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM5 headphones are comfortable and delivering great sound for you. It’s rewarding to know they are a valuable addition to your audio experience. Your feedback motivates us to continue creating products that bring enjoyment and quality to our customers.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Amazing Headphones! Gaming and Work Calls
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lightest and best sounding headphone on the market. The battery life lasts me a week or two of full use before I have to charge them. The quick charge is very clutch when in a pinch. They feel and look great too. I use them for gaming and work calls. Voice is clear and others can hear me very well. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seth. Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Too light?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light! I wish they were a little heavier just so that they felt more premium. I don’t really like the connectivity of it but they provide great sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ericn,
Thank you for choosing Sony!
We couldn't be more pleased to learn that you're enjoying the great sound quality of your new WH1000XM5 headphones! We appreciate you sharing your thoughts on the lightweight design and understand your desire for a more premium feel. Your feedback is valuable as we're always looking for ways to improve our products.
If you're having any issues with the connectivity, please don't hesitate to contact our support team. They're ready to help and can be reached at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Get Sony head phones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live these headphones. They’re work so well and are very light weight. They sound super good and rarely do they hurt my ears after long periods of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IsraelL,
Thank you very much for sharing your feedback! It's great to hear that you are enjoying the WH1000XM5 headphones. We're pleased to know that you find them both effective and comfortable for extended use. Your comments about the sound quality and lightweight design are much appreciated. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is perfect. Easy Bluetooth connection. Switches between apps and phone automatically. The noise cancellation works very well. They are light and easy to wear all day without ear pain as long as you follow the fit directions included. The case is nice for storing. They charge quickly (about 45 minutes from low charge to fully charged) and battery life is great. I can use them for 3, 8-hour days without charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edstgirl,
Thank you for the purchase and we appreciate the positive feedback regarding the sound quality, bluetooth connection and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Best purchase ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made! The quality is like nothing i’ve experienced before. I use these daily and have zero issues with comfort. The charge lasts a good amount of time as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaylaH, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. I don't like the construction materials, a lot of plastic, but they are very comfortable. I also want to add a complaint to BestBuy for taking away my points that I had stored in the points bank. They removed them when they made the change from storing points to only credit card customers. I contacted support and they told me they would return them to me, but this never happened and in the end they just said they couldn't return them to me. I don't know if this was because I am a foreign customer (Mexican) but I find the treatment ridiculous when I have spent more than 20,000 dollars on their website. But well, I guess I will start looking for alternatives. Another complaint is about a Christmas purchase where I bought several video games for the family. I bought them confidently because they had an extended warranty for returns but they did not validate this warranty. They told me that it was not applicable to video games when the website clearly showed that those items had that extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OBG9, this is great to hear! We're also glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Than k you for choosing Sony. Erin
- Pros mentioned:Bass, Comfort, Sound quality
Very good over ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, great bass and nice customization through the smart phone app. I do not get much ear fatigue when wearing them for a while and I have a slightly larger than average head. The noise canceling is not mind blowing but is great in comparison to the rest of the higher end over ear headphones. I bought them on the holiday sales, which made it a great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mvgordon, Thank you so much for taking the time to leave us a wonderful review of your Sony WH1000XM5! We're happy to hear you like the super comfortable fit, great bass and customization using the Sony Headphones Connect app, great noise cancellation, and overall value of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable and an excellent product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of over the ear headphones in a while and that’s because I’m the past I didn’t find them to be comfortable over a long period of time. These however are very comfortable and light! The battery life is excellent and the sound quality is excellent as well. I have other Sony headphones, so having the app for all of them is extremely convenient
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techjunkie,
Awesome! We're glad to hear that you like the sound quality, comfortable design and battery life of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David