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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6306 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 6,306 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Best at its price point headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is exceptional. Noise cancellation is as good as you can get off the shelf, plus the light weight of the headphones makes for a comfortable experience, not to mention the sleek design.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RUCO We're glad that you like the noise canceling function, comfort, light-weight and sleek design. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Just perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and comfortable, the sound is really wonderful and the noise cancellation is the best, I really love them, I have been looking for them for a long time and I am happy to have bought them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarenA, We're thrilled to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Overall a great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is well, but the headphones do not fit perfect because it is a little big for me personally when the headphones are on the lowest adjustable height but other than that it fits well and is very comfortable (I have one ear piercing on each side and it has not caused an issue even when I lay in bed with them on). It totally depends on your head size and shape. It is very lightweight and has many useful and cool features. The app is not the easiest to work at first but it just needs some getting used to. The transparency mode is not as good as the AirPod max but is still comparable, but it is still very cool and useful. I believe for the price it is definitely worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gracie,

      Thank you for the purchase and we're glad to hear that you like the comfortable design and price point of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Perfect sound quality and battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is perfect and the EQ is amazing. The sound is better than the Airpods Max for sure. The battery life is amazing as well. Standby battery use is also good, so I don't have to turn the headphones off every single time I take them off my head as they don't burn any battery. I would recommend these 100%.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnonymousHeadphone, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, great sound. What more could a user ask for?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, MusicLover!

      We are so glad to hear the WH-1000XM5 is hitting all the right notes for you! It’s great that you found the setup easy and the sound great—that’s exactly what we aim for with our flagship noise-canceling headphones. Between the Integrated Processor V1 and the HD Noise Canceling Processor QN1, you're getting some of the best audio clarity and silence in the industry.

      Thank you for choosing Sony!

      Best regards,

      Gus,
      Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The Best Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my wife and she loves them. The quality in sound and noise cancellation odd excellent. The batter life is really amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jack, we're glad your wife loves our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and has great sound quality. The battery lasts a long time. It's also easy to connect via Bluetooth, which I thought would be a downside to choosing these over AirPods to connect with Apple products, but it's really just as convenient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HelenaM Amazing! We're happy to hear that you like the comfort, sound quality, battery life, and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great! Pretty comfortable. The features are also great as well and work well. Make sure to read the instructions before just using it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisD, Great! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sound Quality Is Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The comfort is very nice with amazing sound quality. I was impressed with the noise cancelling these light weight headphones provided.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardN, Fantastic! We're thrilled to hear that you found the comfort to be very nice and the sound quality amazing. The noise-canceling feature is indeed one of the highlights of these lightweight headphones, and we're glad it impressed you. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wh 1000xm5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the noise cancelation on the headphones and can barley hear anything with no music on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn, We're thrilled to hear that you are loving the noise cancelation. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best full size headphones I have ever used. Clarityis outstanding. Sounds from bass to mids to treble is amazing. Connectivity extremely simple. Easy too use noise cancelling wear them all the time. I like that all I have to do is touch the side when I want to hear whats around me and as soon as i stop touching it like magic back to blocking out the world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, NicoleC,

      Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for a bit over a year works great the sound canceling setting works great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaP,

      We’re so glad to hear your WH-1000XM5 headphones are still performing great after a year! It’s wonderful to know the noise canceling continues to provide that immersive listening experience you enjoy.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ive bought!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Ever since I got my Sony XM3's I've been with Sony headphones and each year they make improvements, If you want a great quality sound this is a must!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oscar,

      That's excellent feedback! We're delighted to hear that you're continuing the journey from the XM3s and are impressed with the sound quality and continuous improvements in the WH-1000XM5 headphones. Your enthusiasm confirms that the premium audio experience remains a must-have feature for our customers!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Seriously sony

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and comfortable, sony packs their amazing sound into a simplistic design. I forget to take them off the go with everything,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EngelinT, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear them to gym and they connect when I turn them on, and they are comfortable and don't hear everyone else.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PatrickC,

      Thank you for choosing Sony!

      We’re honored to hear that the WH1000XM5 headphones provide you with comfort and reliable connectivity, especially during your gym sessions. Knowing they help you stay focused by blocking out surrounding noise is truly rewarding for our team.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Ear Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear phones. They met my expectations in every way. Very good sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kaykay,

      We’re happy to hear your new headphones are meeting your expectations and that you're enjoying the sound quality.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WB-1000XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Headphones. The ambient awareness, the sensors. The audio quality. All around amazing headphones & comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodyB,

      Thank you for the purchase! We're glad to hear that you like the sound quality and smart features of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Jackson’s xm-5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphone bought recently and have such great bass and with the app I was able to edit the bass and a lot of the sound. Really great headphones would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacks, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this almost all the time and everywhere. Such a good base and even the noise canceling is just one of the best I’ve experienced

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanR,

      It is most rewarding to hear that these headphones have become your constant companion. We are thrilled that the bass performance and our noise-canceling technology have provided you with one of the best listening experiences you've ever had.

      Thank you for trusting Sony with your audio needs.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great noise canceling headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling headphones are absolutely amazing. The microphone is very good as well as the comfort and app capabilities. However, the sound quality is lower. They are also quite large and need a big box.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user,

      Thank you for the purchase! We're glad to hear that you like the noise canceling, microphone and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US