Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound quality out the box, but tuning it through the app, you can really add SOO much depth to the audio. The bass is real nice, and not overbearing, the mids and highs are super clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerJ,
Thank you for choosing Sony!
We're thrilled you're enjoying the superb sound quality of your WH-1000XM5 headphones right out of the box, and that a quick tune-up in the app deepens the audio experience. Thanks for confirming the clear and well-balanced bass, mids, and highs—that's exactly what we aim for!
Best regards,
-Fred
sony headphones
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these are some of the best headphones I've ever had and could not recommend them enough to everybody else who wants a comfy over the ear with amazing noise, quality, and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OliviaC,
We are thrilled to hear that the WH-1000XM5 headphones are among the best you've ever owned! It is great to know you are enjoying the comfort, sound quality, and industry-leading noise cancellation.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound qualityCons mentioned:Price
Star knocked off for price and set up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up with my work systems was a bit pesky and time consuming. BUT once set up, excellent sound quality, incoming/outgoing call clarity, and noise cancellation was also fairly solid. Would I pay this price again for them? Probably not. But they are the best quality headphones I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahW we appreciate you taking the time sharing your experience setting up your headphones. We'd also like to let you know that we are grateful to hear that you like the noise canceling, sound, and call clarity. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Zuzar petiwala
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is so clear even we play on high volume from long I was planning to buy the good headphones dream comes true
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juzer,
Thanks for sharing your review!
It is fantastic to know that you are loving the sound quality of your new WH-1000XM5, even when you turn the volume up. We know how long you’ve been waiting to get these and we are so happy they’ve finally become a reality for you!
Thank you for putting your trust in Sony!
Enjoy the holidays! Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over the ear experience. The transparency and noise cancelling work great. Battery life is great. The padding around the ear is comfortable. I can connect it to 2 devices and it automatically switches between them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Javier,
Wow, that's awesome! Thank you for your purchase and for sharing your experience with our WH1000XM5. This brings us joy hearing that you are pleased with the noise canceling capability, long battery life, comfortable padding design and how you can connect it to 2 devices without any issues. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing SONY! - Marco
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best headphones on the market in its respective price range. Best noice cancelation on the market. By far more comfortable than the apple and Bose comparisons. Very adjustable within the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Amazing sound!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality with very clear base, would definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junk, thanks for sharing your experience with the Sony - WH1000XM5! We're thrilled to hear you're enjoying the extraordinary sound quality. With industry-leading noise cancellation technology, every beat in your songs comes to life! Thanks for choosing Sony. Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Headphones xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality I love the noise cancellation too. And they are super comfortable I like headphones that cover my ears completely so I love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amer, Great! We're pleased to hear that you like the noise canceling function and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best sounds best noice cancelation
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely the best sound and noise cancellation you can get on the market. You almost not feel it over the head the soft materials make is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianP,
Excellent choice! We're glad to hear that you are having a great time with the superb sound quality, noise cancellation, comfortable fit, and overall performance of your XM5 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality way better then xm4s the sound quality great noise cancel was very good esp for the plane or the train works feels good when working out and with glasses and very soft and light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaidenC, That's awesome! We are truly happy to hear your satisfaction with the overall quality, exceptional sound quality and amazing noise cancellation of our WH-1000XM5 Headphones. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Average, not worth $300
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see the concept of these but I really think it comes down to personal preference. The cusp on the ears don’t suction to my ears at all, they’re a very lightweight pair of headphones. Some may like that but I personally didn’t like how it made the overall quality of the headphone feel. With the sound, I like how you can tune your own audio settings and really personalize your music. As for the noise cancellation, it’s not the best but it’s not the worst. I can still hear myself talking slightly when the volume is all the way up and I don’t like that. I want to be able to zero in and focus with no outer distractions. For the price these headphones did not impress me, I returned these. If you’re gonna spend over $300 on a pair of headphones, I opted for the apple air max headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JulihR, Thank you for the feedback on your experience with the Sony WH1000XM5. While we're glad to hear that you like the audio customization using the Sony | Headphones Connect App that tailors sound to your personal preference, we regret to learn that the fit, weight, and noise canceling feature of these headphones did not live up to your expectations and it had to be returned. We understand that finding the perfect fit can vary from person to person. Please note: Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. We also recommend following the guidelines and steps on this link to ensure optimal noise canceling experience. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality! PERFECT FIT AND SUPER COMFY!!! The black wasn’t well suited for me but returned and got them in a lighter color and I stilll absolutely love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngL, Thank you for the positive review! We're glad you like the amazing quality, perfect fit, super comfortable fit, and the silver color of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Almost perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy and a overall nicer fit and feel over the previous gen, has a little less bass bit quality overall seens better. Noise canceling is incredible on these and i actually use the passthrough ambient mode several times a day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattK, Excellent! We're glad that you like the overall fit, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphone review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones would be great for activites that dont have a lot of outside noise and for those that don't blast their music. These would be great in an offic setting or for walks around the block. Their noise cancelling is good and i love their ability to stop noise cancelling when talking or being talked to. They're not the loudest headphones. If you want something loud for the gym I wouldn't recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. JonathanP,
Thanks for the review! We are really happy to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the feedback and it will definitely be taken in consideration for future references as Sony strives to deliver excellence!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound qualityCons mentioned:Price
Good for casual listeners (only them)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earphones are very good if you’re looking for a well mastered casual listen, definitely not for audiophiles! The hi-fi system is tuned to a specific master/engineer and will change the producers intentions to instrument (or song in totality)! Would not recommend to music producers! But for casual listeners, it’s a good choice… maybe not for the price though, if you like how they sounds they’ll be a good suite, but if you want true transparency this is not your choice!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Eric,
Thank you for sharing your thoughts and feedback on the Sony XM5 headphones. Although they may be considered pricey, these headphones are crafted to cater to a diverse range of customers. Additionally, we also offer professional headphone models that cater specifically to those with a profound passion for music. Again, we appreciate your feedback. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
sony xm5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of headphones, lightweight, amazing sound quality, amazing noise cancellation, everything about these headphones is amazing for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisB, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM5 headphones! Thank you so much for the 5-star rating and for choosing Sony! -Carl
- Pros mentioned:Bass, Comfort
Superb
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the XM3 and extremely happy with my purchase. Review saying he needs more bass needs to realize theres more to music than bass. Wont regret upgrading if you are on the fence. Extremely comfortable, nice punchy bass, crisp highs, and mids are clean. Mess with the sony EQ and you’ll have all you want from your headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brendan,
You made the right choice in upgrading to the Sony WH1000XM5! We're glad that you are enjoying the comfort, sound quality, and EQ function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have ALWAYS bought Beats-but after trying these out-the comfort and the sound was amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StaceyH, Thanks for sharing! We're thrilled to hear that the Sony WH1000XM5 headphones impressed you with their comfort and amazing sound. Thanks for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality, Weight
First from series that i Like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More character sound than the previous model. It is very light. Good quality of materials. I like more my B&W PX7 S2, but I was pleasantly surprised when I tried this one. Because I am wasn't fun of Sony - WH-1000XM4 and Sony - WH-1000XM3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmytro, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Top notch.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, amazing sounds, a really good ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hello InsertTestName, We are thrilled to know that you like the sound quality and noise canceling feature of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent