Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good, nice base respose with mid and high sound. Very comfortable to wear on long flights. Nice feature that when you take off head phones the movie or music you listen to will stop the replay when you put the back on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregF, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Fantastic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise cancelling on these, it's fantastic! The audio quality blew me away the day I tried them and it still does. The battery life is incredible, it really rarely needs to be charged
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MistySkies, We are thrilled to hear that you love the audio quality and battery life of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
SAB XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my doubts about these headphones, I Couldn't try them because they were not on display in the store, and still, they are not, because I often go to your store just because I like so much electronics in general. So I decided to exchange my brand new xm4 in order to try the XM5, I had read on Sony that these were the latest from Sony even though the XM4 had not been all that long on the market, and Sony was saying that the XM5 are the top of the line. So when I tried them they were effectively better than my XM4 and I kept them. About 15 days after having my XM5 I noticed that randomly they turned off while I was using them, It happened 3 times so I went back to the store and have them exchange for another XM5, and so far so good. The quality of sound is really crispy on the XM5 even better than on the XM4 which is hard to believe until you tried them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SABXM5, we're glad that you like the sound quality of the XM5. We're also sorry to hear that the headphones turn off randomly. Good to hear that the replacement works well.
In the default setting, the headphones use built-in sensors to detect when you wear or remove them and automatically turn the headphones on or off as needed. If you have trouble with the headphones turning off unintentionally, check the following:
When you wear the headphones over a cap, a scarf, or hair, etc., the sensors may not be able to detect that you are wearing them and may turn them off. To avoid this, be sure to set the earpads directly over the ears.
If the wearing detection still bothers you, disable the Automatic Power Off setting. You can do this using the Sony | Headphones Connect app: System → Automatic Power Off, and select Do not turn off.
If the issue is not still resolved, reset the headphones. If the issue still persists, then initialize the headphones. Note: Resetting the headphones will not delete the paring information, while initialization returns the headphones to the factory settings and all Bluetooth pairing information is deleted.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=turn%20off%20
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones w-5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is crisp and clear. Noise cancellation is not 100%. Bluetooth lags.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinA!
Thanks so much for sharing your review on the WH-1000XM5! It is fantastic to know that you’re finding the sound crisp and clear.
We also appreciate your honest feedback regarding the noise cancellation and the Bluetooth timing.
If you need any help with your headphones, we invite you to contact our support team so we can look into this for you. https://www.sony.net/support-contact
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and sound I use these for the gym and they sound incredible and blocked noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexR,
We are thrilled to hear you’re enjoying the incredible sound quality and noise canceling during your gym sessions!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Sound quality
Great audio quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio quality, just the right amount of bass, significantly superior sound compared to Apple products and cheaper. The only drawback was the headphones, as they caused perspiration in the ears after prolonged use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nila, Awesome! We're delighted to hear that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Don’t headphones changed my life
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gotta be honest returned them because they are notttt for the gym!!! You can’t get them wet or moist at all it says don’t sweat in them on the Manual. Extremely sad, amazing sound quality , comfort and noise cancellation out of this world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamanthaZ, While we're glad that you like the sound quality , comfort and noise cancellation, we regret that the headphones had to be returned. While the WH1000XM5 units don’t have an IPX rating, these can be worn in the gym. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank for your feedback. Erin
- Cons mentioned:Connectivity
Good, But Falls Short of Expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for these and, after using them for over a year and a half, I’ve been disappointed by the noise cancellation. Despite tweaking bass and range settings, outside sounds still leak through in open environments — even with ANC toggled on in the app. I’ve accepted that this may just be their limit. Connectivity has also been hit or miss, with random Bluetooth dropouts that no amount of troubleshooting (on both phone and computer) seems to fix. Battery life is decent but not impressive for the price. Overall, I expected more. My next purchase will likely be the Apple AirPods Max — I’ve met too many people who rave about their truly phenomenal noise cancellation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello there,
Thank you for considering Sony products.
We apologize for the disappointment you've experienced with the noise cancellation on your WH1000XM5 headphones after extended use. We understand how important effective ANC is, especially in open environments, and regret that outside sounds continue to leak through despite your adjustments.
To help improve the performance, we recommend the following steps:
Firmware Update to Version 2.4.1: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.
You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Incredible Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought these headphones for a video editing because they have both Bluetooth and wire capabilities. The sound quality is incredible compared to all of the previous brands I’ve used, and the app is easy to use and has many different features that I’ve never seen before. I would highly recommend these headphones for anyone who enjoys high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenO,
We are ecstatic to learn that your WH-1000XM5 headphones are proving to be such a versatile tool for your video editing and personal listening! It is wonderful to hear that the jump in sound quality and our feature-rich app have provided a new level of audio control you haven't experienced with other brands. Whether you are plugged in for precision editing or using Bluetooth on the go, we are thrilled to be your top recommendation for high-quality sound.
Thank you for trusting Sony to power your creative work and your music.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Excellent gift for my 71yr old mother.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my mother to use when travelling or at home. The noise cancelling is better than anything else available on the market and the comfort is above and beyond as well. They are quite expensive but these are the best ones on the market that I could find and try prior to purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StCloud, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
WH-1000XM5 Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for a long flight. The noise-cancelling worked great and I really like the simple functions on the right ear. Wore these for several hours and did not experience any discomfort. Battery life is great. Lasted the duration of our trip; 10 days, 4 flights with no charge needed. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JHill, We are happy you now have a great noise canceling headphones for your long flights. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Best headphones ive ever bought
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Ive never had a pair of headphones that provide such comfort and such grear sound quality at the same time. If anyone ever asked what headphones i would recommend, hands down its the XM5s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh,
Great! We're thrilled that you are enjoying the comfort and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best headphones ive ever owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones for a over a year and cannot say enough about them. Excellent noise cancellation and battery life and most importantly is the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyY, We're pleased to hear that you like the noise canceling function, battery life, and sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Most amazing headphones I've ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing, they literally make all the noise disappear. You can hear things in songs that you've never heard before. I also use them on zoom calls where the ambience noise allowance is super helpful. Battery life is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreakEvenFlame, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones offer excellent noise cancellation and because they are very light can be worn for extended periods, such as during a long flight, without discomfort that some heavier headphones can cause. Sound quality is terrific and am overall very happy with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JS88, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best by far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Noise-Canceling over the ear headphones I have ever used. The sound quality is second to none and the noise canceling feature is flawless. Also, these are very comfortable, much more so than the SM4 I used to have. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NewHP, Awesome! We're glad that you love the new WH1000XM5 wireless headphones. These headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Best Headphones in the Market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing - The sound, the bass, the noise cancellation, and even the battery life; however, the only downside I would say is that these headphones are not sweat resistant. I purchased them thinking I could use them at the gym, but they’re prone to getting damaged, but they are really good headphones nonetheless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for the review and we're glad to hear that you like the bass sound quality, noise canceling and battery performance of the headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality, Weight
Sony M5 heaphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really love these! You can adjust so many things in the settings, such as the EQ, noise cancellation, etc. they’re also very light, making them the best headphones for exercising and studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Excellent Headphonesm
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the new Sony headphones. Did not have the earlier version so I can’t compare however these headphones are comfortable and extremely quiet on planes where I use them the most. Love the ability to speak and the system allows me to hear what is being said then going back to quiet after a few seconds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dooley139, amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sony M5 better than Bose!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sold my m3's. these sound better and have a longer battery life. of couse the noise cancelling is great. just used them on a 3 hour flight sitting 2 rows away from screaming baby. i watched a movie hand did not hear the baby at all, even during quiet scenes. better than the bose headphones i have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corey, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin