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Customer reviews

Rating 4.6 out of 5 stars with 6187 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 6,187 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony head phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable light as a feather, and the sound quality is great for it’s price point . The noise canceling is surprising good . Would recommend to a friend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bulldogamerican1, Thanks for sharing your experience. We are glad that you like the sound quality and noise canceling feature of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    A concert in your ear hole and light as a feather

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made. Light. Like feathers on my ears but the sound quality is astonishing! So glad I bought these. I replaced my older Sony headphones so I knew I’d be happy with the upgrade.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasG, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones for everyday use!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with a nice app for easy control. The noise canceling is one of the best noise canceling out there! And comfortable Headphones with clarity in sound and that cover and listen feature is bomb!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GandhiV, great! We're glad you like the noise canceling feature, comfort and sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    My best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable and easy to adjust, the controls are also easy to understand and use. Sound quality is great and the noise cancelling is very effective

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FastHands, Thank you for the amazing review! Good to hear you like the comfortable fit, ease of use, great sound quality, and excellent noise canceling of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as advertised. The noise reduction is amazing and the sound quality is very great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That is fantastic feedback, EricC!

      We are so glad to hear that your WH-1000XM5 are working as advertised and providing such an excellent experience.

      Knowing that you find the noise reduction to be amazing truly validates the advanced engineering in our dual processors and eight-microphone system. That industry-leading silence is exactly what we strive to deliver. And of course, the very great sound quality ensures you can enjoy your audio distraction-free!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound incredible, recommended, I loved the color and they are very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlejandroM, we're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Wdym-1005

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality, the ear fit is a bit off but overall good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user491709!
      It is fantastic to know that the sound quality of your WH-1000XM5 is hitting the mark.
      We appreciate your honesty regarding the fit, as your feedback helps us keep improving how our headphones feel for everyone.

      Thanks for choosing Sony headphones!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Definitely recommend!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it! It's so comfortable and the sound is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DarkDragon, Thank you so much for your enthusiastic review of the WH-1000XM5! We're thrilled to hear that you find them comfortable and that you love the sound quality. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far THE best headphones ive owned. Great sound, both ambience and noise cancelling ans the NC effect is spot on. Super confortable to use during my workouts. They dont slide and the collr is beautiful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anarellano, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Nice headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, noise cancellation is pretty good a the padding it good as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marlene,

      Thanks for your review. We're glad you're enjoying the sound quality and the noise cancellation feature the WH1000XM5 headphones come with! The earpads were designed to be comfortable in different situations and environments.
      Thanks for choosing Sony!
      -Aldair Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Sony is the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought bose quite comfort ultra return. Purchase sony wh-1000xm5 blue I live sound quallity base noise canceltion. I am keeping it Thank you Tony from best buy and sony excellent product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ovir11801,

      You made the right choice upgrading to the Sony WH-1000XM5! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Maybe little expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great , fit is loose and feels heavy to my ears, may be it’s just me

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmmadN,

      We are sorry to hear that the fit of your WH-1000XM5 feels loose and heavy. To ensure a more secure feel, we recommend extending the sliders fully before putting them on and then adjusting them until the headband rests softly on the top of your head, which helps distribute the weight more evenly and stabilizes the earcups. Since these headphones feature a "soft-fit" leather and a lightweight design, finding that specific "sweet spot" with the slider length is key to preventing them from shifting while you move.

      Thanks for choosing Sony. 

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Pure Bless Experience

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Onces in a life time experience that I never throught I would be able to buy; but here I am loving the bass and sound quality,plus battery life ah pure Bless my anime music in 4k heaven.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Yuki, Thanks for sharing your awesome experience. We are thrilled to hear that you are loving the bass and sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING SOUND AND NOISE CANCELLATION!!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife suffers from extreme over stimulation from sounds. THIS PRODUCT HAS CHANGED HER WHOLE WORK DAY, in the best way possible! If she has these on and I come home from work, she has no clue I am home. I can bang doors/drawers and she isn't bothered. I tried these on and it basically shut out the world. WOULD RECOMMEND HIGHLY!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricE,

      Awesome! We're happy to hear that your wife loves her new Sony headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Too sensitive

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Headphones and thought they were cute but i did not like the fact that I could not wear them to the gym because they can’t get wet and because they were so sensitive on the outside I couldn’t lay in my bed with them! However the sound quality was amazing and they were pretty comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LizbethC,
      Thank you for sharing your thoughts on the WH-1000XM5 headphones. We're thrilled to hear that you enjoyed the sound quality and found them comfortable! We understand your concerns about their sensitivity and water resistance for gym use. We value your feedback. We always strive to improve our products based on customer experiences.

      Thank you for choosing Sony.
      Best regards,
      - Stephanie Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfort, connect to multiple devices, and great noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dblock, Fabulous! We're extremely pleased to hear that you are enjoying the excellent sound quality, comfort, ability to connect to multiple devices, and the impressive noise cancellation of your WH-1000XM5. Thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    WH1000XM5 over ear BlueTooth Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable... very easy (no cord), nice Noise-Canceling capability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RickyF,

      Thank you for the 5-star rating! We're glad to hear that you like the comfortable design and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Excellent sound quality.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and build quality,battery life………..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jjpt,

      Great! We're glad that you like the sound quality, design, and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great job Sony.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. Great headphones, great sound stage, background noise just melts away. Headband can get slightly uncomfortable over long periods of time. Battery life keeps me going through the work week.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maximus, We're glad that you like the sound quality, noise canceling function, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Luxury headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic noise cancelling ability. Very comfortable, probably the most comfortable headphones I've had. The app isn't terrible and not required after initial set up, but still fun to play with occasionally. Would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zavala, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US