Customer Ratings & Reviews

Thank you for the great review, Ruthy!

We are thrilled to hear that you found the WH-1000XM5 to be the most comfortable ones you tried in-store! We designed them to be lightweight for exactly this reason.

We understand that it can take time to adjust to wearing any headphones for long periods, especially if you are not used to them. We hope that with continued use, they will feel completely comfortable.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi SayWhaatSara, we're glad you are enjoying your new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl

Hi Businessface, We're pleased to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin

Hi LucN,

We are beyond pleased to hear that the WH-1000XM5 has earned the title of the best headphones you’ve ever owned! Achieving the best noise cancellation you have ever experienced is exactly what we strive for with our Integrated Processor V1 and HD Noise Canceling Processor QN1.

By using eight microphones and our advanced Auto NC Optimizer, these headphones are designed to automatically adapt to your environment, whether you are in a noisy office or a crowded cabin. We are so happy to provide you with that perfect, quiet sanctuary for your music.

Thank you for choosing Sony.

Regards,
Dominick

Hi Zavala, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi ThomasG, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

HI user851610,

We are thrilled to hear that you are enjoying the WH-1000XM5 Headphones! It’s fantastic that you find them very good for use at the gym and that the noise canceling performance is "crazy good."

Thanks for choosing Sony.

Best regards, Eliab

Hi customer, We're thrilled to hear that you like the battery life and comfortable to use. Your feedback is greatly appreciated and thank you for choosing Sony. Erin

Hi NickiD,

Thanks for the 5-star review! We're so glad to hear that you feel the WH-1000XM5 headphones are the best you've ever owned and that you find them so comfortable. The design of these headphones was a key focus, and it’s great to know that it's preventing the ear pain and headaches you experienced with other headphones. The newly developed "Soft fit leather" ear pads and a streamlined, noiseless design were specifically engineered to reduce pressure and fit snugly around the head, ensuring you can wear them comfortably all day long.

Thanks for choosing Sony, have a nice day!
DiegoV

Hi AnyaL, We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Bulldogamerican1, Thanks for sharing your experience. We are glad that you like the sound quality and noise canceling feature of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent

Hi Ovir11801,

You made the right choice upgrading to the Sony WH-1000XM5! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-Ralph

Hello CarlosG,

Thank you for choosing Sony!

It’s a true pleasure to hear that you appreciate the sound quality and presentation of the WH-1000XM5 headphones. Your recognition of these features encourages us to continue delivering products that combine exceptional audio performance with thoughtful design.

Best regards,
-Fred

Hi DorR, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Dustin,

We are pleased to learn that you are enjoying the excellent sound quality and the highly functional features of your WH-1000XM5 headphones! It is great to hear that the noise suppression is working effectively for you.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi JamesM,


We are thrilled to hear that your WH-1000XM5 headphones are helping you stay focused at work and powered through your gym sessions! It’s great to know that the noise-canceling performance and sound clarity are making such a positive impact on your daily routine. Since you enjoy using them while working, we recommend trying out the "Speak-to-Chat" feature in the Sony Sound Connect app, which automatically pauses your music when you start a conversation. Thanks for choosing Sony.

Best regards, Eliab

Hello Yuki, Thanks for sharing your awesome experience. We are thrilled to hear that you are loving the bass and sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent

Hi ArielV,

We are honored to hear you chose the WH-1000XM5 and are so pleased with your decision! That great noise cancelling is thanks to our two processors and multiple microphones working together to keep your listening experience pristine. We're glad you found the perfect blend of style and performance!

Thanks for making Sony part of your listening experience!

Best regards,
Dominick

Hi Strawberries,

We are really happy to hear that the noise cancelling feature of the Sony WH1000XM5 works so effectively for you, making your listening experience immersive. Thank you for choosing Sony!

Regards,
Dominick

Hi JustinP, Thank you for the 5-star rating! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5! Thank you for choosing Sony! -Carl