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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6307 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 6,307 reviews
  • Pros mentioned:
    Sound quality, Weight
    Best Buy Employee

    Rated 4 out of 5 stars

    Great product and light weight

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Been using only for a week, Sound quality is great. Very light weight and spatial sound is good. What’s annoying, auto pauses music even if Im humming a song, have to figure out to stop that!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Planet51, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones bought them at discount price I recommend buying them if you find them with a discount you won't regret it good battery life and really good sound not the best of the best but definitely up there

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroVDJ, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    My best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable and easy to adjust, the controls are also easy to understand and use. Sound quality is great and the noise cancelling is very effective

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FastHands, Thank you for the amazing review! Good to hear you like the comfortable fit, ease of use, great sound quality, and excellent noise canceling of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones amazing!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this headphones have been amazing... My son enjoys useing them everyday when he works out and also the hand gestures that you can wave your hand over the right side of the headphone makes it lot real easy instead of clicking on your phone or pushing the button... I would definitely recommend to anybody that works out and wants noise cancellation to stay focused...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelG,
      Thank you for sharing your experience! It’s awesome to hear the WH1000XM5 headphones are making workouts more enjoyable for your son. Thank you for recommending and choosing Sony! Enjoy! -Maria Sony_US

  • Rated 5 out of 5 stars

    Better than expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating whether I should get these over the airpods max until I started to see review for both headphones from youtubers and audiophiles and mostly they were saying that the xm5s or xm4s would be a better pick than the AirPods max considering the overpriced headphones is heavy and can be uncomfortable for longer periods of listening times. 100% recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GKG123, You've made a right choice! We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Better than AirPods Max.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the fence between this and the Apple AirPods Max, I ended up liking the sound better and the battery life on this one as a matter of fact I bought my self one and then I bought my wife one!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JanP, Great! We're glad that you are enjoying the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great noise cancellation!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation is superb on these !! Extremely comfortable. Would not recommend for daily use but more for studying or traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SebastianS, Amazing! We're very pleased to hear you appreciate the superb noise canceling feature and comfortable fit of your Sony WH1000XM5. These headphones feature a lightweight design, super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Additionally, it has an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wh 1000xm5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelation can barley hear anything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shawn, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM5 Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable fit with good acoustic and noise canceling quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roku, That's fantastic to hear! We're thrilled that your Sony XM5 headphones fit you perfectly and that you're enjoying their incredible sound quality and noise-cancelling features. Thank you for choosing Sony! Enjoy your listening experience! -Maria Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an incredible product. Very good sound and battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartinB,

      Very nice! We're glad to hear that you like the sound quality and battery of the headphones.Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Easy to set up,

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, great sounding, love i can cover up one ear to pause music and listen to my spouse's features. Easy to set up. Comfortable to wear. Highly recommend this wireless headphones for all to have

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mary, Amazing! We're thrilled to hear that you are enjoying the sound, comfort, features, and ease of setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, battery lasts long.comfort fit on the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Curl,
      Thank you so much for your kind review! We're so glad to hear that you're enjoying the great sound quality, long battery life, and comfortable fit of your Sony WH-1000XM5 headphones. We hope they continue to bring you an exceptional listening experience, just as we aim to deliver with all our products.
      Thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it, very sound proof and great cushion around the ears!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyS,

      We are thrilled that you’re enjoying the comfort and isolation of your WH-1000XM5! We designed these with Soft Fit Leather and our Auto NC Optimizer to provide a perfect seal and industry-leading noise cancellation.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A comfortable fit, so smooth. The sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cheri,
      Thanks for sharing your experience! We're glad to hear that you’re enjoying the WH1000XM5 Noise-Canceling Headphones and their amazing sound quality. Happy listening!
      Thank you for choosing Sony!
      -Maria Sony_US

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    I love my Sony headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These a great for everyday use and very comfortable to wear. They can go long periods without having to be charged too. You can even adjust the settings in the headphones for different sound control like a higher bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jazmyn We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Sony Noise Cancelling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is great however the volume I wish it was able to be louder. The headphones also slide a lot for example when I am doing planks they slide forward.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaolaY,

      Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. The volume/sound of the headphones will depend in the source, battery and environment that you're playing. We suggest using the Sony headphone connect app so you can adjust audio settings depending in your preference. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable, love the noise canceling and the shape of them, would definitely buy again!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JairR, this is great! We're also glad that you like the features of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones, great alternantive to the XM6

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Headphones, the sound quality is amazing an overall its a good pick espcially for those who want to buy a pair of headphoens but cant afford the XM6 at the moment. Only part I dont like is the power button, its too stiff and feels cheap.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Simam,

      Thank you for this honest review of the XM5 headphones.

      We're thrilled to hear you find the sound quality amazing and that they are a great pick. We also appreciate your feedback regarding the power button and will share this with our design team for future consideration–we're always looking for ways to improve our products!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound Robust frame and sleek design Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidS, Thanks for the review. We're thrilled you’re enjoying the WH1000XM5 headphones with their excellent sound, robust frame, and sleek design. We truly appreciate your recommendation and your choice of Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent , the best in the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Airpods Pro and others from Soundcore. Nothing compared to these ones. The noise cancellation is better. Lightweight and able to control audio with single taps is an advantage.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dragoneyes, Great! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US