Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101585
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM5 Wireless Noise-Canceling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Canceling is excellent - couldn’t be any better! Comfort is very good. Sound quality is also very good. Perhaps a bit bass heavy, despite attempts to limit the bass and accentuate the midrange and treble. Despite this, I would definitely recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobB, Fabulous! We're glad that you are enjoying the sound, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Stellar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will simply echo others...these are the king. Cleaner on the low end brings out more detail in the mids and highs. I had moments of "wow...I never heard that before"...and this is coming from the xm4. I won't say it's massively different than the xm4 (I use the bright eq setting) but it's there. Noise cancelling is impressive. Give it about 2 or 3 seconds to adapt to your surroundings and just listen to the quiet kick in. It's pretty cool. I tested it out with a vacuum cleaner running right next to me. At first the xm4s are full on so you might be fooled in thinking that the 5s are worse but let the xm5s adapt and kick in. Once you do you'll be blown away. Larger case and no fold in doesn't bother me. The case is longer but it's also thinner. All in all I'm happy with these. An IP rating would have been nice but at this point and outside of that I'm not sure how you can make these any better. The 6's will have big shoes to fill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patsfan, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Sony-WH1000XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are a nice upgrade from my older version 1000X earphones. Comfortable to wear. Using them also with my iPhone to make calls and the mic quality seems very good. Happy I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Scooterh,
Thank you for your fantastic review! We are so glad to hear that you love your new Sony headphones and that you're enjoying them as a great upgrade.
The Integrated Processor V1 is a key part of the new system that allows for crystal-clear call quality. This powerful processor works with four beamforming microphones and a bone conduction sensor to pick up your voice clearly, ensuring you are heard without any background noise.
Thanks for choosing Sony, and have a beautiful day!
DiegoV
- Pros mentioned:Sound quality
Best headphones on the market!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked helped me decide which ones to buy, very great quality and amazing noise cancellation if thats what you’re after
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive feedback, BraydenW!
We are delighted to hear that you are enjoying the very great quality of your WH-1000XM5 headphones!
It's particularly rewarding to know that you find the amazing noise cancellation to be a standout feature. We engineered these headphones to provide industry-leading ANC, so your endorsement is a wonderful validation of that effort.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
The Best Headphone eve!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I use them especially when I am flying. They are great travel headphones. Noise cancellation is the best. You can tune out everything. You can control the mode on your phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dorsett,
Thank you for your 5-star review of your WH-1000XM5! We're so happy to hear that they are making your flights and travels so much better. It's fantastic to know you're enjoying the incredible noise cancellation and that you're able to completely tune out everything around you.
We're glad you're also taking advantage of the control features. The headphones have our Auto NC Optimizer, which automatically adjusts the noise cancellation based on your wearing conditions and environment, even considering atmospheric pressure—a perfect feature for flying.
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality of sound and super comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, ArturA! Thanks for sharing your thoughts on the WH-1000XM5 headphones. We’re so glad you’re loving the amazing sound quality and comfy fit! Those are definitely standout features we hear a lot about. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
I wanted to like these
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Switching from the XM4 to these headphones might feel more like a headache than an upgrade. While the battery life remains impressive and the sound quality is still great, the noise cancelling feature is inconsistent. There are times when it feels too weak, and unfortunately, there's no way to adjust it to match its initial performance. The touch controls are more reliable compared to the XM4, but they tend to be overly sensitive. Honestly, considering my XM4 failed after just a year and the buggy experience these headphones offer, I'm likely to switch to Bose when these eventually give out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SadTechTips, We are sorry to hear that the WH1000XM5 did not meet all of your expectations. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Sony headphones WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great battery life, good sound quality and excellent noise cancellation. I did have an issue with when I am listening to music, it would stop playing when ever I started singing or if I spoke to someone else, not sure why this was happening, overall it’s a great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GherardoC,
We are thrilled to know your satisfaction with the exceptional sound quality, long-lasting battery life, and industry-leading noise canceling feature of our WH-1000XM5. Regarding your concern, it's possible that the Speak-to-Chat function (the headset pauses or mutes the music which is being played) of your headphones activates when you sing loudly or speak to someone. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. But you don't have to worry, you can disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident or if you don't want the music to pause when you begin to sing. For details, please visit the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html
I hope this helps.
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Fantastic sound and comfort
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am in love with these headphones. Like the title says, they have great sound quality and I can wear them for hours. The cost is quite high but I say they are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Tyler!
We are so pleased to hear how much you love your WH-1000XM5 headphones. It’s wonderful that you find the sound quality great and that you're able to wear them comfortably for hours. We designed them to provide a premium listening experience with a lightweight, comfortable fit, and it's rewarding to know we got it right.
We also appreciate your honest comments about the cost. We aim to provide a premium listening experience with features like industry-leading noise canceling and exceptional sound quality, and we are glad to hear that you feel they are worth the investment.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones on sale. Excellent sound quality for the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, AlanB!
We’re glad you were able to snag the WH-1000XM5 on sale! It’s great to hear that you’re enjoying the excellent sound quality and finding them to be a fantastic value. With their integrated V1 processor and 30mm driver unit, they truly deliver a premium listening experience.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
A must buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Had the XM4s, these are way better! The old ones used to make my ears uncomfortable after a few hours, dont have the same problem with these! 5 stars!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello danzr, We appreciate your feedback and we are glad that you like your new Sony WH1000XM5 wireless noise canceling headphoes. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
The shipping is extraordinary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right on time I expected it to come late but surprised it came early, definitely better than amazon, these are the best headphones I’ve ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaR,
We are extremely happy to hear that your WH-1000XM5 Wireless Noise-Canceling Headphones arrived so quickly, and thank you for taking the time to leave a 5-star review.
We're honored to hear that you consider them the best headphones you've ever purchased! This model is engineered to deliver industry-leading features, including: Exceptional Noise Cancellation, Impeccable Audio Quality and Supreme Comfort!
Thank you for choosing Sony for your listening experience!
Best regards,
Dominick
- Pros mentioned:Sound quality
Excellent value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice to drown out the background noise and lets tone come through for easy listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rich,
That's fantastic to hear! We are thrilled you're enjoying the superior noise cancellation and sound quality of your WH-1000XM5 headphones. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound qualityCons mentioned:Volume
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, they are Sony so quality is outstanding. The only thing that I didn’t like was that the volume even adjusted to maximum levels was quieter than my XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Amazing! We're glad that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, great noise canceling and sound quality. Water resistance makes them great for the gym. Had the XM4's but these are a noticeable improvement on an already great pair of cans!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2FakeHipsDontLie, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best BT headphones for the money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Bluetooth headphones yet.tge sound can't be beat and they can be worn for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ernie,
Thank you for the purchase! We're happy to hear that you like the sound quality of your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Incredible headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use these for the gym and traveling most comfy head phones ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamK,
We are thrilled to hear that your WH-1000XM5 headphones are providing the comfort you need for both the gym and your travels! It’s great to know they are serving you well in such a variety of environments.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best Headphones Ever, just wish water resistant
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ones I was waiting for. I didn't think they were coming until August. My Bose 700 were stolen and so I wound up getting these and have to say, the Sony are better in sound isolation, sound quality using Tidal (3d audio, eq) and they cancel out everything! The hand over the right ear to amplify the outside world for you hear is an amazing touch. I use these for remote working all over town. I'm always in my headphones but can let in people as I want. A blessing for my social anxiety. The only spot that Bose has these beat is on the device switching. This may be a familiarity thing at this point. TBD
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevKore, while we're sadden to hear that your previous headphones were stolen, we are glad that you like the sound quality, noise canceling function, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones ive had so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm5 are very comfortable even over extended time of use. They also have an amazing noise canceling feature that i use constantly would definitely recommend checking out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrownMagic, We're glad that you are enjoying the noise canceling and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for kids
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphones. No noisecgets throughbthese things.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCfromtheLBC!
Thank you so much for your feedback! We are really happy to hear that you’re enjoying your WH-1000XM5 earphones.
We appreciate you choosing Sony!
Best regards,
Estefany