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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6172 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 6,172 reviews
  • Rated 5 out of 5 stars

    Sony WH1000XM5 Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! These headphones sound incredible. Probably the best sounding headphones that I've ever used for music. The noise cancelling is insanely good too which helps for blocking out any unwanted noise while listening to music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mockanaitis,

      Thank you for the 5-star rating! We're happy to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Superb Cans

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew these were great headphones already, given they consistently win over reviewers on youtube. Hearing them for my self though, i was caught off guard by how utterly silent the ANC makes your surroundings. I use these daily for teams calls and music while working. Excellent sound quality and mind blowing ANC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sams Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter uses it everyday. Great sound quality and battery life. Strongly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 12345, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best headphone!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best and definitely worth the cost! I use these nearly everyday! Great to tone out loud environments or to immersed with your show or music. I’ve had no issues with these and I’ve had them for over 7 months!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoreyBlake, Amazing! We're glad that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product!!! SONY never disappoint me. Highly recommended for music lovers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Crist20,

      Thank you for choosing Sony!

      We’re elated to hear that the WH-1000XM5 headphones continue to impress you and serve as a top choice for music lovers. Your trust in Sony and your recommendation inspire us to keep delivering exceptional audio experiences that resonate deeply with our community.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Best over ear headphones for the price.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned these for almost 2 years and believe they are the best headphones on the market. The fact that even on sale they haven't dropped in price since I bought them is proof enough, but I have used these daily since I bought them without any issues. The firmness of the pads has gone down, but not enough yet to justify a replacement. I use these for work, and they have lasted thousands of hours of constant and hard use, along with airplane rides and more. The sound suppression is comparable to none, and I have since purchased a second pair for my gf. I am literally wearing them right now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cadon1, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancellation

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Headphone Set Love The Noise Cancellation features and the audio quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony, thank you so much for the 5-star review! We are immensely pleased to hear that the Sony - WH1000XM5 have been such an excellent option for you. With their industry-leading noise cancellation and magnificent sound engineered to perfection, these headphones are designed to elevate your listening experience, whether you're commuting, working, or simply unwinding with your favorite tracks. We appreciate you choosing Sony and hope you're loving every minute with your new headphones! Best regards, -Dominick Sony_US

  • Rated 4 out of 5 stars

    Great Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ANC is amazing, comfortable, a little pricey, and a great product overall. I enjoy it very much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Powersurge76,

      You made the right choice! We're thrilled that you like the noise canceling function and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    A little too expensive, but pretty good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d probably give these headphones 5 stars if their programming could reduce the wind noise, headache-inducing bass response when using them in a high wind environment. Also, the connecting bar between the two ear cups can feel pretty hard and heavy if you don’t adjust them right. But hey, literally everything else is fantastic. The sound quality, outside of the wind noise thing, whether for music or podcasts is above reproach. If these were $250 they’d be a no-brainer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DigiTom, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Nice Sound!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good stuff, slick stuff, neat stuff! While I miss the ability to fold the headphones (previous gen) the sounds quality and noise cancelling is above and beyond anything from Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, We're pleased to hear that you love these headphones. Thank you for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Good sound

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones sound amazing and fit really good oh my head aswell as they fit over my esrs so my ears dont get too hot

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aydan, Thank you for your review! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these. They sound amazing and are comfortable..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardS,

      That's great! We're glad to hear that you wife loves the headphones. We appreciate the positive feedback and we're happy to hear you like the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000CM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best headphones that I have had. It is very comfortable and works great with excellent sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawrence, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    worth the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound proof, the battery lasts long. good sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi alish10, Great! We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and quality is perfect. Light and very easy to carry

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Breville, We're delighted to hear that you like the sound, quality, light and ease to carry design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality and very comfortable at tfe same time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abdullah,
      That's awesome! We are truly happy to hear that you love our Sony - WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones for having such a good sound quality and comfort at the same time. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior sound quality, Comfortable to wear, effectively blocks ambient noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyC, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones blue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fit great! Sound quality is excellent! Worked great on the plane!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi apple, we're glad you like the sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m giving them a four because they come with no directions and I can’t seem to link them to my Rand McNally GPS system which is blue tooth. I can hear really well with them on. Everyone says they are really clear on the other end. I’m supposed to wear hearing aids but with these I can hear everything quite well. So if I could get some help linking these to my GPS they would get a five plus rating

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hpprinter, We're pleased to hear that you can hear really well with the WH1000XM5. These headphones can be paired with Bluetooth devices that supports the following Bluetooth profile:
      A2DP
      AVRCP
      HFP
      HSP

      You can also download a PDF copy of the Help Guide/Manual on our support website.
      For reference, please check the Help Guide link below.
      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541014.html

      Thank you for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Great sounding headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable headphones. Noise canceling is awesome. Not a huge fan of the app though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Howard, we're glad you like comfort and noise canceling feature of our product. We appreciate your feedback regarding the Headphone connect app. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl Sony_US