Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are spectacular , comfortable and very good on the acoustics
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, nice aesthetic, but bulky but it’s ok, noise cancelling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. AntonioA,
Thanks for the review! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes.
Thanks for choosing Sony, have an outstanding day!
-DiegoV
- Pros mentioned:Comfort
Great headphones very comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones and the Sony sound app Lightweight, very comfortable
I would recommend this to a friend - Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones. Brother didn’t not like the color of it so had to rerun it. Otherwise it has some nice sound and great option of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MariaH, Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Good style. Sits well light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ou812, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Best
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best noise cancelation, conftable and light. Purchase it in good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EMENA, thank you for taking the time to share your experience with the Sony - WH1000XM5. This headphones are well-known for having Industry-leading noise cancellation technology, and Ultra-comfortable, lightweight design with soft fit leather! We hope you continue enjoying the headphones, thank you for choosing Sony. Regards, - Dominick
- Pros mentioned:Sound quality
Not worth the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is very good but if you already own the WH-1000XM3 the upgrade it not worth it. The XM3 sound way better and feel better made.
No, I would not recommend this to a friend I now love to vacuum!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter received this for an early Christmas present. She wore them vacuuming and said they worked great! She couldn’t hear anything but the music in her ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Happy,
Thank you for choosing Sony!
We couldn't be happier to hear that your daughter enjoyed using the WH1000XM5 headphones while vacuuming and that they effectively immersed her in the music. It’s wonderful to know the headphones are delivering such a clear and focused listening experience during everyday activities.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great For the price
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Really good headphones and great quality audio absolutely in love
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DavidM,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Sound quality
Fits like a glove…or a hat
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If you get any other headphones than this you’re not really enjoying quality. This is a overall fantastic pair of headphones. While at work or at home the smart -noise-concealing features will have you raving at your friends
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JonattanE, We are thrilled to know that you now have a fantastic pair of headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
xm5 review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing, and definetely worth the $300 i paid for them. some people talk about hinge issues, haven't ran into any of those yet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganH, Thanks for the 5-star rating! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are a must have for any audiophile looking to buy a headset while not breaking the bank. The DSEE extreme paired with Dolby atmos provides the best listening experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaulL, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
IMO, the best Bluetooth headphones available!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The are awesome. The noise canceling is very effective and the sound quality is crisp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DangerDave, thank you for the 5-star review! We're delighted to hear that you're enjoying the noise-cancelling and the crisp sound quality of your WH1000XM5 headphones. It's great to know they're enhancing your listening experience. Thank you for choosing Sony! Best regards, -Jenn.
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I truly love my headphones, and I really appreciate the great customer service Best Buy provides. I’m very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nadah!
Thank you for your kind feedback! We are really happy to hear your positive experience with the WH-1000XM5 headphones.
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Crazy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worth each penny, the sound quality is crazy and the great experience
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MohithSaiTiruveedhula,
Thank you for choosing Sony!
It's fantastic to hear that you're having such an enjoyable experience with your WH-1000XM5 headphones and that the sound quality has truly impressed you! We're delighted that our product has made a positive impact on your listening experience. Keep enjoying that amazing sound!
Best regards,
-Fred
- Pros mentioned:Bass
My new headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best feature on these headphones is the noise cancellation. I took a flight to Paris 13 hours plus filled with children, i head nothing but my great music, I didn’t even hear the noise from the plane. Love that I hear more than just the base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fireplace, What a great experience! We are glad that you like the noise canceling feature of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life
best headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.graduation gift for my sister. she loves them! specially their battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello jjff,
Thank you for choosing Sony!
It brings us great satisfaction to hear that your sister is enjoying the WH-1000XM5 headphones you gifted her for graduation! It's wonderful to hear that she is already taking advantage of their impressive battery life, which truly sets them apart. We are confident she will appreciate the convenience of extended listening sessions without the need for frequent recharging.
Best regards,
-Fred
- Pros mentioned:Sound quality
Nice upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good improvement in terms of the quality of music it delivers, what I will say that most people will see as a negative is the fact the holding case is bigger due to the headphones not being able to fold closed. At times it did bother me but as I normally have them out due to how much I use them it doesn’t cause much of an issue for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lyonarte, Great! We're pleased to hear that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much improved upgrade over my previous M3s. In choosing between the WH1000XM5s and Apple's AirPod Max, these were the clear winner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality
Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They great they cancel noise comfortable fit great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatSound . We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin