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Customer reviews

Rating 4.6 out of 5 stars with 6177 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 6,177 reviews
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    amazing sound and ui, only found one con

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love these headphones, they look like pebbles & the noise cancelling on these bad boys make you feel like you’re exiting a pressure chamber when you take them off. 10/10. the only thing im not a fan of is that they collect sweat when you work out in them. and maybe thats my fault, and i shouldnt be working out in them. other than that, seriously so perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bailey, We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. We appreciate your feedback and we always strive to improve our products. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I go through a lot of buds and over the ear and open ear style stuff. At the end of the day the pair of the Sony's are stunning brilliant and amazing. Period end of story. Mic drop!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cl3anb0y, Thank you for giving the Sony WH1000XM5 a perfect rating! We're glad to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek, modern and the noise cancellation is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sokh88, Awesome! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones! The touch features are really cool, and the controls are smooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI MariaC,

      That's great to hear! We are thrilled you love your WH-1000XM5 headphones and are enjoying the cool and smooth experience of the touch controls. We designed them for an intuitive and premium listening experience!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Crazyyyy good

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling on these is INSANE, put them on in a noisy room and play some music, and all you can hear is your music. Scared to walk in piblic with how good these are in fear of getting robbed without hearing them lol.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi An0therAlien, Thanks for sharing your experience. We are thrilled to know that you like the noise canceling feature of your new Sony WH1000XM5 headphones. When you are in public places, you can turn on the Ambient Sound Mode feature so you can hear the ambient sound of your surroundings while enjoying music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    10/10 Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Perfect for the gym. I wear them all the time. I only have to charge them about once every two weeks, and I wear them every day for at least an hour.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KealeighM, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony 1000xm5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the mx4 Excellent ANC, battery life, great sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Louie, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Sony XM5

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely awesome pair of headphones, recommend for anyone who needs good quality and reliably.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Kraig! We're glad you love your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my headphones! Love the noise canceling feature so much

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey Carolina, thanks for that 5-Star review!
      We are delighted to hear that you are enjoying the noise-cancelling feature! The XM5 headphones comes with multiple features to take your listening experience to a whole new level!

      We appreciate your review and are thrilled that you enjoy your headphones!

      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Good headphones, xm4s are probably better for casu

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are FANTASTIC quality, don't get me wrong, but for my needs (basic nc for casual listening) I would probably have been better off with the cheaper xm4s. Definitely try on multiple sony headphones before you make a decision

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnaA, Thank you so much for such an amazing review, and we are so pleased to hear you like your new WH-1000XM5! Your feedback is extremely important to us and is very much appreciated. Both models offer amazing value, you can't go wrong with these headphones. Thank you for your purchase and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headset

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headsets I have ever purchased. They are easy to use, sounds great, and I highly recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertS, We're glad that you like the ease of use and sound quality. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb product and amazing battery life. In order to truly enjoy this product, purchase a plan with tidel and see how good these headphones can get.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaranR, Thank you for the great review! We're thrilled to hear you're enjoying your new Sony WH1000XM5 and its amazing battery life. The WH-1000XM5 headphones are known for their excellent noise-canceling capabilities and high-quality audio performance, which can enhance the listening experience with any high-fidelity music source, including Tidal. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. Beautiful color amazing sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrsRiddle,
      Thank you so much for your wonderful review! We're thrilled to hear that you love the WH-1000XM5 headphones. It's fantastic to know that their beautiful design and exceptional sound quality have made such a positive impression on you.
      We appreciate your support and hope you continue to enjoy your listening experience!

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the headset on sale and these sound great. Swipe controls on the right are helpful and take some getting used to. Be careful adjusting your headsets, as you may inadvertently activate a swipe on the right side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TechGeek, Great! We're happy to hear that you are enjoying the sound quality of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound incredible, I use these at the gym all the time, I charge them every few weeks because the battery life is super good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hubert,

      Amazing! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality headphones, sound is superb. Durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, EduardoV,

      Thanks for the comments and for the 5-star rating! It’s great to hear that our product has exceeded your expectations We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Perfect for everyday headphone users

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using sony headphones for as long as I can remember and when my last pair were getting worn and losing their quality, I picked these up without even a second thought because sony as mastered the headphone game

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, KodyF! It brings us great joy to hear about your long-standing loyalty to our headphones.

      Your trust in our brand is the highest compliment we could receive, and it's a testament to our commitment to mastering the headphone game. We designed the WH-1000XM5 to build upon the legacy of our previous models, delivering our best noise cancelling and exceptional sound quality yet. It's truly rewarding to know that you picked them up without a second thought, and we're confident they will provide you with a premium listening experience for years to come.

      Thanks again for your continued support and for being such a valued Sony customer!

      Best regards,
      Gus Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. Quailty is excellent. Sound quality great

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are spectacular , comfortable and very good on the acoustics

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseM, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Held up for over a year, good for everyday use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my spouse as a gift and he really likes them. They seem a little delicate around the part where the headband attaches to the ear pieces, but he's used them daily for about a year now and they seem to have held up. He uses them for music, his phone, and work calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JayD,

      Thanks for the review and the 5-stars rating! It is most rewarding to hear how much your spouse is enjoying his Sony Headphones and how effectively they have met all his needs! We hope he can continue to enjoy the amazing sound quality and top-technology noise cancellation!

      Thanks for choosing Sony, have an incredible day!
      DiegoV Sony_US