Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
100/10
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for work and travel and they are 100% worth it. Battery last a super long time and can charge really quick. Used them everyday until they got stolen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trapz, We're happy to hear that you like the battery life of your headphones. We appreciate your feedback and thank you so much for choosing Sony. Erin
Amazing buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this almost all the time and everywhere. Such a good base and even the noise canceling is just one of the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanR,
It is most rewarding to hear that these headphones have become your constant companion. We are thrilled that the bass performance and our noise-canceling technology have provided you with one of the best listening experiences you've ever had.
Thank you for trusting Sony with your audio needs.
Regards,
Dominick
- Pros mentioned:Sound quality
1000XM5 Review
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If anyone is on the fence with buying these… BUY THEM!!! Amazing sound quality + good build quality + good interface = one amazing pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GarretD, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Bose headphones before this one and exchanged for the Sony. The noise cancellation was better quality during long flights. I was able to speak with mic and not sound muffled to others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KandiceJ, Thanks for sharing your experience. We are happy that you like the noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for your purchase. Enjoy! Vincent
Good audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, the design of this headphone is a bit bulky though
I would recommend this to a friend- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones, but takes a while to learn all the features entirely. I don't like how to melody is separated from the base on each ear cusp. The ear cusps can get very hot and a little itchy if wearing for 4 hours or more. Battery life is great Fantastic bluetooth and noise cancelation though. The look of these headphones are very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JennaP, Thank you for the 4-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best decision.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hesitant because its a little bit expensive, but didn't disappoint because my overall experience was superb. Noice cancelling were unrivaled and sound quality is secons to nkne.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FransanthonyL, this is great news! We're very pleased to hear that you love the noise canceling function and sound quality. Thank you for choosing Sony. Erin
- Cons mentioned:Connectivity
Blue Tooth Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like these head phones but, I wish I would have purchased another set of Bose headphones. My issues with these headphones is the blue tooth constantly disconnects. Also, the noise canceling quality is not very good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ClydeC,
Thank you for taking the time to share your feedback! We're truly sorry to hear about your experience with the Sony - WH1000XM5 headphones, especially regarding Bluetooth stability and noise canceling performance. We understand how important both of these features are, and we'd like to share some tips that may help.
For Bluetooth connectivity:
- Please ensure your headphones are updated to the latest firmware using the Sony Headphones Connect App.
- In the app, you can also set the set the headset to “Priority on stable connection”, which can reduce the audio/Bluetooth dropouts.
- Try to avoid using the headphones in areas with heavy wireless interference, such as near microwave ovens, crowded trains, or when surrounded by multiple wireless communication audio devices.
For noise cancelling performance:
- Make sure the headphones are properly fitted and fully sealed over your ears—this makes a big difference in blocking outside sound.
- In the Sony Headphones Connect App, use the "Auto NC Optimizer" feature, which adjusts performance based on your environment and personal fit.
- Double-check that Adaptive Sound Control isn't automatically lowering noise cancelling in certain situations; you can manually set it to "Noise Canceling" using the app for maximum effect.
If you've tried these steps and are still experiencing issues, we recommend reaching out to our technical support team for further assistance: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We'd love the chance to help improve your experience with your headphones!
Thank you for considering Sony products.
Best regards,
Dominick
- Pros mentioned:Sound quality
Sony - WH1000XM5 Wireless
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty good headphones. I bough them almost a year ago and still enjoy to use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergei, You've made an excellent choice! We're very happy to hear that you're enjoying your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gray quality is amazing I use them to mow along, but I did have to buy some water-resistant covers on Amazon to add some extra protection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyC,
Thank you for the purchase! We're glad to hear that you like the quality of your new Sony headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good sounding set of headphones and super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi caffeine, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Value for money
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Excellent sound quality. Easy on the ears and the noise cancellation works wonders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shane, Fabulous! We are thrilled that you are satisfied with the outstanding sound quality, comfortable fit, and exceptional noise canceling capabilities of your WH-1000XM5. Thank you for your perfect five-star review and for choosing Sony! -Romeo
- Pros mentioned:Sound quality
Amazing headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones! Love the noise canceling feature so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Carolina, thanks for that 5-Star review!
We are delighted to hear that you are enjoying the noise-cancelling feature! The XM5 headphones comes with multiple features to take your listening experience to a whole new level!
We appreciate your review and are thrilled that you enjoy your headphones!
Thanks for choosing Sony!
Gus
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is spot on! No distractions no outside noise! When going on a run i turn off noise canceling and am able to hear outside and my music perfectly. 10/10 recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BezzyBuzz,
Thank you for the review and we're glad to hear that you like the noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Weight
IT'S GETTING THERE!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the headphone is very good. First is its weight is very light. You will not feel you are wearing it. The bad things are its technology feature. It says it will detect when you take them off and auto stop music. This is a hit or miss. When it does not work, it is very frustrating. I believe Sony is getting that perfect headphone. However, this is not it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product meet my expectation and was very good in built and the sond system was very good with those on hear peacies which sat weel on my head i had no isuees
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HemachandraprasadG, Great! We're delighted to hear that the headphones meet your expectations. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
An overall improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After previously using the XM4s as my daily headphones, I can confidently say that the overall quality improvement in the XM5s is worth the extra cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jung, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
So far so good!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from the Bose 700. I have had other wireless Bose models and I like these Sony's better. Its not tight out of the box (Bose 700) and squeezing my head. The headphones sound great and filled with a ton of features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevO, Thank you for upgrading to your new Sony XM5! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and cool new features of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and noise cancelation. Bass, mids and highs well balanced running flat using EQ. You have to purchase 360 sound which is a drawback. Best headset I own at the moment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimD, Thank you for the positive review! We're thrilled to hear that you like the excellent quality, top-notch noise cancellation, well-balanced EQ, and overall sound quality of your Sony WH1000XM5. We'll certainly consider your concern regarding the 360 sound, as enhancing the user experience is our top priority. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.
Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Amazing headphones for studying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are super comfortable and great for college students when studying. I got them to study in the library before class and I have never had a bad experience with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techgirl, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig