Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
A Class audio
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely recommend. Sony doesn’t disappointed when it comes to audio fidelity
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Saif, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Awesome Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones. The only downside I have had is the oils from my hands easily showing up on the black headphones. They sound great. On a side note, I didn’t receive the 6 months of Apple Music that are advertised with them. Other than that they have been perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, Great! We're glad that you like the features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Noise Canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that cancel noise really well. Perfect for sleeping because of their light weight. Sad when I use the headphones the headstrap doesn't go any tighter or shorter as I have a skinny shaped head and am 6ft tall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoryH, Thank you for the positive review! We're glad you're enjoying the excellent noise cancellation and lightweight design of your Sony WH1000XM5. We understand that finding the perfect fit can vary from person to person. We value your input about the lack of further adjustments on the headband and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Earily quiet
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great to hear the music while drowning out the room noises
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjbrz, thanks for sharing your experience with the Sony - WH1000XM5! We are glad to hear you're enjoying the industry-leading noise cancellation technology built into these headphones, which grants you access to extraordinary sound quality. We thank you for choosing Sony and enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Great Sound and Noise Cancelling, Poor Quality
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I've had a few pairs of headphones in the $200-400 price range over the past few years. This is among the best in terms of sound quality (Sennheiser Momentum 4 is about the same to slightly better at a lower price) and the best in terms of noise cancelling. However, these headphones are made very cheaply and are not built to last. Immediately when taking out of the package I could feel they were made out of a cheap plastic and had concerns about their durability. I enjoyed them for about 7 months until they broke at the rotation point. If you are willing to pay this price and buy the geek squad protection plan these are good headphones but if you don't get the plan or expect to keep these for many years beyond the length of the plan I would stay away from these. It's disappointing they can't spend a bit more to make these right considering the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, While we're glad that you've enjoyed the noise canceling and sound quality, we regret to hear that the rotation point broke. This is definitely not the experience we'd like you to have. Having said that, we'd love to help you troubleshoot your problem and turn this into a better experience.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Almost perfect!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality, fantastic noise cancelling, transparency is mediocre, and the ear cups are too shallow, so a bit uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaijinBuu,
Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear you’re enjoying the audio quality and noise cancellation. We’ve noted your comments, and we appreciate you sharing these insights. Your input helps us continue to improve our products and user experience.
However here are some tips to make wearing your headphones more comfortable: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=discomfort
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the . Thank you for choosing Sony! Regards, Maria
- Pros mentioned:Sound quality
Best headphones out there
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are beyond good, amazing sound quality and looks, kind of feels plasticy but expected from every other headphones but airpods max 100% recommended, and a great improvement from the previous version
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian,
Thank you for the purchase and we're glad to hear that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great set of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality headphones, sound is superb. Durable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, EduardoV,
Thanks for the comments and for the 5-star rating! It’s great to hear that our product has exceeded your expectations We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony over the ear headphones are marvelloous, particularly with noise cancelling which enables me to enjoy very clear music during my workout in a noisy environment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harounbaz, We are glad that you are enjoying your new Sony wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
These are excellent!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredible. They sound great and are constantly updating their product so it sounds even better. 100% recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalB, Amazing! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think these could have better sound. The features are great though. Noise cancelling is good. I use these to meditate with and block out noise. I miss the old school wired headsets sound from the 80s. Ha ha.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShucksJones,
Thank you for the purchase! We're glad to hear that you like the smart features and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. Beautiful color amazing sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrsRiddle,
Thank you so much for your wonderful review! We're thrilled to hear that you love the WH-1000XM5 headphones. It's fantastic to know that their beautiful design and exceptional sound quality have made such a positive impression on you.
We appreciate your support and hope you continue to enjoy your listening experience!
Thanks for choosing Sony!
Best regards,
Stephanie
Great headphones just cheap headbands
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The only thing is that the headband part broke just over a year of use. I don't think I was harsh or anything. Very unfortunate for such expensive headphones. But overall would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brii,
It brings us great joy to hear that you consider the Sony WH-1000XM5 great headphones and that you would still recommend them!
We appreciate your honest feedback regarding the issue you experienced with the headband breaking. We understand that this is very unfortunate for such a premium product.
Please know that we take all quality concerns seriously. We will be sharing this specific feedback with our Product Team for review as we continuously work to improve the durability and quality of our products.
Thank you again for your review and for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Sony Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The quality of the noise canceling and how clear the sound comes out is amazing. I would recommend these headphones to anyone looking for new ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleV, That's great to hear. We're also pleased to hear that you love the noise canceling and sound quality. We appreciate your recommendation and thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. Comfortable and easy to use. Automatically detects if it’s around ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonP, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones worth the money. lightweight and overall looks very good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayC,
You made the right choice! We're glad that you like the design and performance of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not the best. Definitely not the worst.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I used them for the first time, I enjoyed the sound quality as well as the comfortable fit. My only complaint about the product would be the noise canceling feature, since it is a little lacking compared to other products. Either way it's still over all a good quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Onlymomo, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality.... Really in a league of their own.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NickO,
Thank you so much for your kind words about the WH-1000XM5 headphones! We're thrilled to hear that you are enjoying the exceptional quality and performance. At Sony, we strive to deliver the best audio experiences with cutting-edge technology and innovative design, and it's wonderful to know that our efforts have made a positive impact for you. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
ONE if not the BEST wireless noise cancelling!
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] i bought these for a friend and she absolutely loves the sound quality that sony offers in their headphones. I would get these if I weren't so broke LOL Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SJRom, Amazing! We're glad that she loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great heaphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphone! Personally, i like the anc off only because it feels like im under water... otherwise the sound quality is superb.. also the very beginning, the heaphone was cutting off at times, still does time to time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimP, We're glad that you are enjoying the sound quality. We also appreciate your feedback when using ANC. For optimum performance, please ensure the software is updated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin