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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6178 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 6,178 reviews
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Elite headphones

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, probably the best headphones I’ve tried. They fit really well over my hair

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NyeH, Thank you for the great feedback! We're very happy to hear you like the exceptional noise canceling and comfortable fit of your Sony WH1000XM5. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So far so good!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am coming from the Bose 700. I have had other wireless Bose models and I like these Sony's better. Its not tight out of the box (Bose 700) and squeezing my head. The headphones sound great and filled with a ton of features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevO, Thank you for upgrading to your new Sony XM5! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and cool new features of your Sony WH1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are by far the best I’ve owned. I enjoy the transparency mode when talking or having to be aware of my surroundings and the sound cancelling is great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JerssonG, This is nice to hear! We're also glad that you are enjoying your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Sony does it again

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like bass Sony delivers bass. These are top tier for any occasion. This can be the last pair of headphones you ever buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob, We're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    XM5 for the win!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the real deal. After trying a friends XM4, I had to grab them when they came out. Absolutely fantastic. I no longer have to suffer through the mindless conversation that goes on between my coworkers. Thank you Sony, you have saved my sanity and quite possibly my coworkers lives.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandomFLGuy, That's great! We're glad to hear that! Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. Thanks fo choosing WH-1000XM5 headphones. Jay Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have completely changed my life, they are amazing. I just wish they would fold inwards and water resistant but they make it up in comfortability and quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinM, We're delighted to hear that you're enjoying the features, compatibility and quality of your headphones. We appreciate your star rating and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Value for money

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    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Easy on the ears and the noise cancellation works wonders.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shane, Fabulous! We are thrilled that you are satisfied with the outstanding sound quality, comfortable fit, and exceptional noise canceling capabilities of your WH-1000XM5. Thank you for your perfect five-star review and for choosing Sony! -Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All around great headphones, can't beat the sound quality and noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Uli345, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Noise canceling is amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money very lite and noise canceling is on god mode

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1234, Great! We're glad that you like the lightweight design and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound quality and noise cancellation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and noise cancellation. The only thing I don't really like is the headband is not as comfortable as my previous WH1000XM3 headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryououki, We're glad that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good mic quality joins excellent music playback

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from XM3 which had poor or malfunctioning mics. Sound quality is great as ever, mic quality seems good according to co workers. I miss the folding aspect of the old style but don't have much of a commute so it's not a deal breaker. Wish there was some voice signal for switching between paired devices like my Bose earbuds, but it's not a huge deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi drnomolos,

      Very nice upgrade! We're glad you like the sound quality and microphone of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is great! Sound is crisp and clear. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stephy2211, Thank you for the great review! We're very pleased to hear that you love the exceptional noise canceling and great sound quality of the Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice quality headset.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Noise canceling is excellent as is the quality of sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, John! We're glad you are impressed with the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound, I switched from AirPods Max and was delighted with these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AaronV,

      You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best headphones

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously used Bose QC 35 II on my computer and QC 700s for my mobile and tablet. These absolutely crush both of those headsets. They arent as good as my Sennheiser 600S but these have the best noise cancellation of the three compared headsets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, Good to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Can’t hear you !

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these there so comfy. Wore them all the way to Spain

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, JenniferH! We're glad you are impressed with the comfy design and amazing noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    not bad. really good anc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4/5 stars. good headphones for anc. 4 stars because of sound quality.. it sounds muffled or like ur under water.. u can tweak it with the eq and the app with eq actually makes the headphones better. for $400 tho, its beat in anc but sound quality is alright

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DerekS,

      Thank you for the review! We're glad to hear that you like the noise canceling of the headphones. Sound quality will depend in the source that you're playing. Your input is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tune Out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great. You can tune everyone and everything out. I love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LashandaR,

      Thank you for the 5-star rating! We're glad to hear that you love your new Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can honestly say this is the best investment I’ve ever made. Literally cancels all the noise around me, studying and everything in between. Battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndaniZ, That's awesome! We are thrilled to know that you like the noise canceling feature and battery life of your Sony WH-1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Holiday Present

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking for good quality headphones look no further this is all you need. Noise cancellation is big for me and loved it when I put them on and tuned out the world. You won’t regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marc, That's nice to hear! We're also glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US