Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Leveled up in quality and sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my Bose headphones with these Sony. So glad I did. I like them better than the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnneK, Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, noise canceling is amazing and the feature where you put your hand over the one headphone and it let's you hear people talking is awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jade, This is great! We're also delighted to hear that you like the noise canceling function and features of your WH1000XM5. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All around great headphones, can't beat the sound quality and noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uli345, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound, I switched from AirPods Max and was delighted with these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronV,
You made the right choice with the Sony WH1000XM5! We're glad that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones! Sound Cancellation is perfect for those who commute to work and don’t want to hear the chaos of the outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TONE,
Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Nice noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and even better sound cancellation. A little touchy on clearing your throat but still great range while Bluetoothing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GarrieM, Awesome! We're glad that you like the sound quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect item. Good quality coming with fast service from Bestbuy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriN, Thanks for the positive feedback. We're glad you are happy with the quality of the headphones and amazing service from your dealer. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
All around absolute performer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones if you want to submerge into awesome music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Selva, Thank you so much for the positive review! We're glad that you're enjoying your Sony XM5 headphones. Thank you for choosing Sony, and enjoy your listening experience! -Maria
- Cons mentioned:Price
Good but expensive
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought both the white one and black one. But I prefer black even though the black one attracts more stains easily. Noise cancellation and call quality are one among the best. But audio quality is not at its best for the price point. It could have been little cheaper. Aesthetic wise these feel very cheap compared to xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeadAlready,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the noise canceling function and call quality of the headphones. To have the best sound experience, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
We also appreciate your review about the design of the headphones.
Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Bill'sHPhones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.superior for listening to music. Clear with a slight bass edge overall. Perfect for my taste in music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillD,
Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Lima charlie <loud and clear>
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head phones are clear. The emphasis is on vocals. If you are looking a pair of anc's that provide top notch experience even at a low volume. These are the one.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sully,
Perfect! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are 400$ headphone they are obviously good just wouldn't use them hard like at the gym and you have to be gentle, very good quality headphones i forget when i even have them on noise canceling could be a bit better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thanks for your feedback and insights. We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Price
Great but overpriced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but honestly not worth $400. Wish i waited until they had them on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
Excellent for music lover.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. The Bass, clarity of the sound, the vibration, details of the back ground instrument is harmonically combined and it delivers to your ears with the most details. Of course, the source of the sound also has to be good enough to fully appreciate the headphones. Noise cancelling is great works perfectly in the environment I am using. Mostly Airplane, Train and in the park. Voice call is nominal. It does what all the headphone would do. Overall as a NC Headphone this is a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayC, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best over the ear headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has the best all around headphones for every kind of music period. May not be as high of volume but for audiophiles they are second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidC, Thanks for your review. We are thrilled to know that our WH1000XM5 wireless noise canceling headphones are the best over-ear headphones for you. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
It’s a Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound…. Good built quality…. It’s a Sony….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Semih,
Thank you for your review! We're glad to hear you're enjoying the great sound and build quality of your WH-1000XM5 headphones. It’s always a pleasure to know our products live up to expectations. Enjoy your listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones the sound quality is phenomenal and the build quality is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .They are indeed awesome, Donnyy! We're glad that you are impressed with the sound and build quality of the headphones. Enjoy and thanks for choosing Sony! -Craig
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using them for about a week now and they are great but the noise canceling is not as good as I thought it would be
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, MatthewWolowitz.
We're glad you like the headphones but sorry the noise canceling isn't hitting the mark. We recommend disabling "Adaptive Sound Control" in the Sony Sound Connect app to keep the ANC at its maximum level. Ensuring a snug fit around the ears and checking for the latest firmware update can also significantly improve performance.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing sound and noise reduction. Feature of being able to tap on the earpiece when someone is talking to you so you can hear them is super!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CheapMarga, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Superb headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever; comfortable, excellent sound, works great with both Apple and other devices, and best sound reduction of background noise I have ever heard. Planes are nearly pin drop silent...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doc100, Excellent choice! We're glad that you like the audio quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin