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$289.99
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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6179 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 170 Showing 3,381-3,400 of 6,179 reviews
  • Rated 5 out of 5 stars

    Amazing headset!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headset! I absolutely love them! I use them often!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, EdwinG!

      We are absolutely thrilled to hear that you think the WH-1000XM5 headset is amazing and that you are using them often! It's incredibly rewarding to know that this premium listening experience is such a valued part of your day.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    ONE if not the BEST wireless noise cancelling!

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought these for a friend and she absolutely loves the sound quality that sony offers in their headphones. I would get these if I weren't so broke LOL Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SJRom, Amazing! We're glad that she loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Earxplosion

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth the price. ANC on these can’t be matched by a competitor. The app is definitely useful and makes it easy to adjust frequencies to make your experience that much more comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FernandoG, Good to hear that you like the noise canceling, comfort, ease of using the app and adjustment. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, but seemed to have a looser fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, DevinO,

      Thanks for the review! Feedback is well appreciated as Sony always strives to deliver the best quality products, so we can definitely look into the concern encountered for future references. We are glad you are enjoying the amazing sound quality from the headphones, and do not forget to download the Sony Sound Connect app to enhance the experience!

      Thank you for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was better than I expected! Definitely worth the money. Has a great sound quality compared to the Bose headphones. If I had the chance, I would buy these headphones again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaxM,

      That's great! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We're excited for your next Sony purchase and Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great so far... my biggest concern was the noise canceling. I had looked at and tested several different headphones and while some were nice, i didnt find any that came close.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadCas We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth spending

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant go wrong with them, i Love them, i use them for a everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonK, Thank you for the positive feedback! We're pleased to hear you're enjoying your overall experience with your new Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Wonderful and Light Weight

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well the app allows a seemless transition between the different listening modes. They are practicla and fairly simple to use. However I love that they are light weight and you can barely feel that they are on your head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi xxdavidx1, Awesome! We're glad that you are enjoying the ease of using the app and light-weight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loved it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headset ever!!!! I work in a loud call center it drains out the background noice efficiently and the sound quality is the best!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI JillianC, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real complaints, definitely beats the bose 700’s If youre a littke tight in the budget go for the XM4, there is not that big of a differnece. The XM5 just feels a little higher in quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Isand,

      Thank you for the purchase! We're glad to hear that you like the quality of the Sony headphones. Our ultra-comfortable WH1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband to replace some older Sony headphones he has. He absolutely loves them and the quality of the sound is amazing and noise canceling feature is awesome it is nice to have the ability to adjust the amount of sound cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charirty, Awesome! We're happy to hear that your husband is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quality headphones. good sound and generally comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zcar012, Great! We're happy to hear that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As expected from sony, they sound great. Only down side is i wish the charging cable was longer, but all things seem to come with a 3 inch these days.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      This is great! We're delighted to hear that you love the sound quality of your headphones, Kaeleth. We'll take note of your feedback with regards to the charging cable. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like em alot, works perfectly if you main between 1-2 devices, not as seamless as apple headphones though. A large improvment over airpods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Benjamin,
      That's nice to hear that you are satisfied with the improvements of our headphone and we're glad that you like it. Your feedback is highly appreciated and thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Electronics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jordan was very knowledgeable about the product and answered all of my questions

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Laura,

      That's great to hear! We're thrilled you had a positive experience and that Jordan was so knowledgeable about the WH-1000XM5 headphones. Thanks for choosing Sony. Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony noise cancelling headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best option, before you get another manufacturer try these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EndUser, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    XM5 SONY

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones EXTREMELY comfortable i hated my airpod max because how heavy they were. These are amazing would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaydenT, We're delighted to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Here's a review.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Best headphones all around. Comfortable and excellent quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AntonioT, We're glad that you love the comfort and over all quality. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are great! I would purchase them again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertF,

      We couldn't be happier to hear that you think the WH-1000XM5 headphones are great! Knowing that you would purchase them again is the best kind of feedback we can receive. Thank you for being a valued Sony customer!

      Regards.
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing noise cancellation

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is amazing! The best headphone I’ve ever used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zenith, We're glad that you like the noise canceling. Thank you for choosing Sony. Erin Sony_US