Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
The best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are literally the best in terms of sound and noise cancellation. Almost got hit by cars because my mind blanks our when the noise cancellation is on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChocoRedux, Thanks for sharing your experience with the new Sony XM5 wireless headphones. We're glad that you like the noise canceling feature and sound quality of the product. Thanks for choosing Sony! -Craig
Sony - Head Phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Value for Money.. great product.. enjoy listening to music
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, UmeshB!
We are so glad to hear that you are enjoying the music quality and value of your WH-1000XM5 headphones. We designed them with our Integrated Processor V1 to deliver a truly immersive sound experience, so it’s wonderful to know they are hitting the mark for you!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Above and Beyond
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best. The sound is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marco,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
The best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best on ear headphones in the market . Def recommended product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JyothiswaroopM,
That is fantastic to hear – thank you for the 5 stars and for the strong recommendation! We put a lot of work into the comfort, clarity, and noise-cancelling performance of the WH-1000XM5, so we're delighted you feel it's the best in the market.
Thanks for choosing Sony and enjoy the incredible sound experience!
Regards,
Dominick
- Cons mentioned:Volume
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was about to replace my Bose headphones with a new pair, but was also interested in these, after reading couple of reviews. Listened to advice of a salesperson who told me these will be 100% better in all aspects. I tried them both at the store and the sound of these was pretty pretty good and the volume great. Today I have them on for maybe 10th time and I wish I have never switched to Sony. The noise canceling is awful and not comparable to Bose whatsoever. When on a flight, I sometimes used my Bose QC with noise cancelling and no music to avoid hearing people around me. That doesn’t work with Sony. Volume - never gets loud enough. I am not sure how the store sample was set up, but Ive tried everything and it’s just ok. Swiping sensor works maybe half of the time. Woke, skipping or shuffle… You name it. I wish I have opened them and tried them on within the return policy timeframe because I would be having Bose again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lulu, Thank you for your feedback regarding the WH1000XM5 headphones. I'm sorry to hear about the issues you're experiencing with noise canceling, volume, and the touch sensor.
For the noise canceling issue, please ensure the headphones are worn properly, as an improper fit can significantly affect the noise canceling performance. You can also try adjusting the settings using the Sony | Headphones Connect app. Make sure the Adaptive Sound Control is turned off and manually set the Noise Canceling function to its maximum level. If the issue persists, you might want to reset or initialize the headphones to see if that resolves the problem. For more details, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Regarding the volume not being loud enough, it might be helpful to check the volume settings on both the headphones and the connected device. Additionally, ensure that any volume limiting features on your device are disabled.
For the touch sensor issues, make sure the sensor area is clean and free from any obstructions. If the problem continues, resetting the headphones might help.
If these steps do not resolve the issues, please consider reaching out to Sony support through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
for further assistance. Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior noise cancellation and unique method for raising and lowering volume. Just touch the right headphone up to increase and down to decrease volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck, That's fantastic! We are very happy to know that you love the amazing performance and improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Highly recommend it. Really smooth sound and the noise cancelling is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thankyou,
Awesome! We're glad to hear that you love the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
Good but not perfect
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good but the bass should be improved and also the build quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaidenKhang,
Thank you for your feedback! We are glad to hear you are enjoying your WH-1000XM5. We appreciate your comments regarding the bass and build quality, as we are always looking for ways to improve our products.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones. Has great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dbcacon, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent 10/10 love them everytime i put them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MMon,
That is fantastic feedback! We are thrilled to hear you love your WH-1000XM5 headphones and that they provide an excellent experience every time you put them on. Thank you for the 10/10 rating!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Excellent noise canceling and sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used these on flights to Europe and back. Excellent noise cancellation and sound. Easy to set up and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertaD,
That's awesome! We're happy to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
perfect headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones for listening to music and staying focused with the noise cancellation perfect headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarV, We're glad that you like the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great for airplanes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These do a fantastic job of cancelling all of the noise while flying. Sound quality is pretty good. The touch controls work great and had no problems with using Siri. Only complaint is the matte finish shows every fingerprint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sleeperlbz, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im enjoying the noise canceling technology. It drowns out airplane drone beautifully. But the palm over the earcup allows me to hear others so quickly and easily
I would recommend this to a friendBrand response from SonyListens
Posted .Great! We're delighted to hear that you are enjoying the noise canceling function, Tay1204. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best sound in headphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sounding headphones ive used extremely easy to customize sound settings through the sony headphone app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Itswildsnail, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sorry headset... I love it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its simple!!! Hi Quality!! this headset by Sony are the number one
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CesarM! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Super Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly great headphones. Got a wierd sound when i was talking while wearing my headphones and found out that it minimizes sounds while i talk so i can hear people responding. That was an awesome feature i didnt know was there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VarameC,
Very nice! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the smart feature of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the is for my daughter. She did a ton of research and picked this over Bose and Apple because of sound quality and noise cancellation features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LenovoCrashed,
Good decision! Thank you for choosing our Sony WH100XM5 over other brands. You will surely not regret this one! We're glad that your daughter likes the audio quality and noise canceling feature of our Sony XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones!!!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones with amazing sounds. I am beyond impressed with the quality of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisR, Great! We're glad that you're enjoying your WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is wonderful. I love you noise cancelling and how easy it is to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquainN, great! We're glad you like love the ease of use, sound quality and noise canceling of our product. Thanks for choosing Sony. ~Earl