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Customer reviews

Rating 4.6 out of 5 stars with 6179 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 6,179 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    mx5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing performance, this sound cancellation method is killer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SelimD, Fantastic! We're very pleased to hear you like the amazing performance and excellent noise cancellation of your Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for Studying

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. I mainly use them for studying which is perfect, I can block out any noise if I need to or change the settings to allow for ambient noise if I'm studying with friends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictoriaO, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    expensive but very much worth

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    some of the absolute best noise cancelling headphones on the market, yes they are expensive but very much worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LufaKlaskie, Fantastic! We're very happy to hear you feel that the WH1000XM5 is worth its price. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The cheapest feel, the most premium sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow these things feel cheap, like wow I have seen marshmallows with more durability, so even a minor scratch can rip the entire thing apart ? YIKES As far as the sound goes, these are the best headphones (sound wise) money can buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeepToot, we're glad you like the sound quality of our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Worth It!

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancellation with very cool features on the app. Great price and as an employee with a store discount even better!! Only downside to it is for exercising it can be annoying to have on a little as its more fit for relaxing comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick, Thank you for the feedback on your experience with your WH1000XM5. We're glad to hear you like the amazing noise cancellation and cool new features of the app. While the XM5 headphones are primarily designed for immersive listening experience, we understand that they may not be the ideal choice for intense physical activities. At Sony, we are always looking to improve our product quality and features. We have noted your input and will be sure to forward this feedback to the appropriate department.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I just insisted in the Air Force and these are perfect for my needs also battery life is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jay, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome audio quality, great sound quality when taking phone calls and listening to music. Would definitely buy these again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ManuelS,
      Thank you for the trust and for purchasing our WH1000XM5. We are truly happy to hear that you are pleased with the audio quality of our XM5. You can now enjoy clear phone calls and amazing music. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I LOVE THEN

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love them! Theyre very comfortable on the ear and very cute! The sound quality is amazing and the noise cancellation is phenomenal!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, JennaJ! We're thrilled to know that you love your WH-1000XM5 and that you're satisfied with its very comfortable fit design, exceptional sound, and industry-leading noise canceling feature. Thank you very much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Cancelling FTW

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! Noise cancelling and touch commands are AMAZING! BEST GYM HEADPHONE!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cicirags, Amazing! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best noise cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. A little tight over glasses frames so less comfortable long term for flights etc. great functionality and would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I love the Sony XM5 headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones are amazing! Sound in is incredible, noise canceling is top tier. I work at Apple and I recommend these to all my co-workers

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieF, Thanks for sharing your feedback. We are glad that you love your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    GREAT HEADPHONES! Can’t put them down!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones! I used to have Bose, but they broke after awhile. I’d definitely recommend these for comfort and features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasK, this is great! We're thrilled to hear that you like the comfort and features of your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LOVE THESE HEADPHONES!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sony XM5’s deliver top-tier sound on my iPhone!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EnriqueG,

      Very nice! We're happy to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones on earth

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most comfortable noise cancelling headphones, super light on your heads, and the sound quality is amazing. Not one single complaint. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelH, Great! We're glad that you like the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb On ear headphones. Never bought noise canceling headphones before. These are the newest and best. Easy friendly user face. Other than getting used to wearing noise canceling headphones these are awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon, Great! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    First Time buying headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time getting some headphones for music! It’s a big game changer! They feel really good and the battery life is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      You made the right pick, SergioG! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphone set!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones great! Cancels other noises so I can focus and clearly hear music or information im listening to. The push button on the headphone ear set works great to stop music, etc so I can converse with others quickly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sony22,

      Excellent! Thank you for sharing your awesome review of your new WH-1000XM5 Headphones! We're glad you're enjoying the superb sound quality and outstanding noise canceling feature of the unit. Good to know you feel this is the best sounding headphones you've ever owned and you appreciate the speak-to-chat feature.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you for your feedback and offering a fantastic rating on the product!
      -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Incredible sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound of these headphones. The one complaint is that the bar across the top hits my head in a firm way and is a bit irritating. Not sure why there is not more padding or perhaps a bit more curve.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mybbreview, Excellent! We're delighted to hear that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best mowing accessory ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using earmuffs and buds for years. These headphones are hands down the best for blocking noise and listening to tunes while mowing. Worth every penny!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timmark,, Great! We're glad that you are enjoying you're new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    really good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them so much, the noise canceling is great and the ear things are so soft

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EvangelinaT,

      Very nice! We're glad to hear that you love the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US