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Customer reviews

Rating 4.6 out of 5 stars with 6179 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 6,179 reviews
  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has improved these in the last two years or so. They are sturdier now. They look better. The interface is a little better. The sound is a good as always.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RogerB, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality they are far better than the previous Xm4 in my opinion and they allow me to enjoy the songs I like in better ways

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GregorioT, We're thrilled to hear that you like the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is amazing. I got them mainly to use when I’m flying. The south’s crystal clear and the noise canceling feature works very well. Totally worth the $$$.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BethTLP, We're glad you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Noice Cancelling Headset WH10000XM5

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this head set, For the first time I can watch a movie on long flight and not be aware of surrounding noises! Highly recommend these as sound quality is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zane We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible noise-canceling! Fit comfortably over your ears, especially with earrings. Great sound quality and easy to connect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustineB, This is great to hear! We're also glad that these headphones fit comfortably and you're enjoying the sound and ease of connection. Thank you so much for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great listening experience and the best noise cancellation among the headphones I have used so far. Would definitely recommend buying this!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Harsha, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    The perfect headphones for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really great fo the shape of my head so i was really pleased when i had finally got them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WedmireMerisier, We're glad that you like the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Extraordinary sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound unlike many. The price is premium and so is the product. If you're looking for extraordinary sound quality, this will satisfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julio, Thank you for the 5-star rating! We're thrilled that you like the exceptional sound and premium quality of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    1000/10

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones out there for sound and noise cancellation. Plus they’re cute!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lesley, We're delighted to hear that you're enjoying the sound and noise canceling function. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried so many headphones and hated over the ears ones until i used this one and fell in love u cant feel them weighting on ur gead and noise cancelling is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VmDb, we're glad you love our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good really good sound and eveything else I would highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeM, We're glad that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Battery length

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent headphones. I have only one problem, the battery is crap compared to the 1000XMS. They do last all day but the older model lasted for 2-3 days. I know more electronics but that's a pretty steep drop-off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hikevint,

      Thank you for the review and we're glad to hear that you like the headphones. You might have different sound settings from your previous Sony headphones and that might be the reason why the battery last longer. Check this link for more details regarding your concern.

      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html

      If you run the settings that is indicated in the link, the available operating time of the battery becomes even shorter. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate your support and thank you for choosing Sony!

      -David sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT 3 mics for calls

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound Quality, Best Noise Canceling out there, BETTER than any other brand. Bose. Etc. I use it everyday. You must have this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KAIBIL, We are thrilled to hear that you like the sound quality of your new Sony WH1000XM5 headphones and they have the best noise canceling feature for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Product to Purchase from the Best Shop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this product because of its excellent quality. I'm also loving the music while using it, and I'll utilize it for my studies as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChithraB, We are glad that you are loving the music you are listening with your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product, good sounding, great surround sound, really puts you in the center of the music, not the music in the center of you (surround over mono)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrooksBuy, Amazing! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get them now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones EVER. Not only is the music so crisp, but it also does a great job blocking out my mom’s voice!! I can finally be in peace without her asking me to look at her Facebook memes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reviewer, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. power to the maximum or for a quiet day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdithS, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling and sound quality is near perfect, 4 stars because it is quite prone to distortion when you connect it to things other than your phone that can go higher in volume, and even when you connect them to your phone wired sometimes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi denorx, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Works fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are light and and sound fine. There is a pressure point on the top of my head with prolonged use where the bridge contacts my head. The discomfort is not immediate, but it does become pronounced over time. I think that all headphones likely have this issue with prolonged wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dredd, We're glad that you like the sound quality and light design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding product from Sony — I’ve loved using it for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sharath,

      Thank you for the fantastic 5-star review! We're beyond pleased to hear you've been enjoying the Sony WH-1000XM5 headphones.

      It means a lot to us that you consider them an outstanding product. We put a lot of effort into designing them to be the most comfortable and best-performing noise-canceling headphones on the market. With their lightweight design, excellent call quality, and industry-leading noise cancellation, they're built to be a part of your daily life for a long time.

      We're thrilled you're happy with them and appreciate your loyalty to the Sony brand!

      Regards,
      Dominick Sony_US