Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality. Love the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricH, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Bulky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved loved loved the noise cancellation on these! Far superior to the XM4. The microphone is so much better too, the only thing is I feel they’re slightly bulkier than the Xm4 but it’s much better quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FlorCin, Great! We're glad that you like the noise canceling function and quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, I expected the sound to be better but I use it a lot, for gym, work, etc. For the price, its a 4 star
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoxxedYouUp,
We are pleased to learn that your WH-1000XM5 headphones have become such a versatile part of your daily routine, from your workouts to your professional life. We would like to mention that you can further enhance and personalize your audio experience by using the Sony | Sound Connect app. Within the app, you can use the Equalizer settings to choose from various presets or manually adjust the frequency levels to find the specific sound profile that resonates best with you.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Sound quality
Noise Cancelling FTW
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Noise cancelling and touch commands are AMAZING! BEST GYM HEADPHONE!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cicirags, Amazing! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The sound quality is great, especially with the app where you can change the different frequencies to match what you want. The noise cancellation is very great as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nathan, Awesome! We're glad that you like the sound quality, app, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
XM5’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and compares just as good to XM6 if you want a cheaper option
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteenJ,
It is most rewarding to hear that you consider these headphones a great product and a fantastic value! We are thrilled that the performance stands out so strongly to you. The WH-1000XM5 is designed to provide world-class noise cancellation and exceptional audio fidelity, and we are glad it is delivering exactly the experience you were looking for.
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
They're great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work really well, good connectivity & sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DorothyW! We're thrilled to hear that you're enjoying your WH-1000XM5. It's wonderful to know that you're impressed with its outstanding sound quality, exceptional Bluetooth connectivity, and overall performance. Thank you for the perfect five-star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound for the price, easy to carry and easy to connnwct to your devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinS, Thank you for giving the WH1000XM5 a perfect rating! We're glad to hear that you find the sound quality impressive for the price. It's also great to know that you appreciate their portability and ease of connectivity with your devices. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Noise Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing! And its very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peter, Thank you for the fantastic review! We're glad you like the amazing noise canceling feature and comfortable fit of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony wh1000xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this Sony head phone. I like when someone talking to me and I can put my right hand over the head piece to lower the voice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nickokas, Excellent! We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I super love it!!! Ive used on our last trip to Canada and whenever we have to travel out-of-state… Its so clear and im amaze how quiet it can be…
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanJhay12,
Thank you for the purchase and we're glad to hear that you love the clear sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
The perfect headphones for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really great fo the shape of my head so i was really pleased when i had finally got them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WedmireMerisier, We're glad that you like the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
The best ive ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time having noice cancellation headphones and I absolutely love them. For the price, they are great quality based on the material and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RRilla,
Awesome! We appreciate the 5-star rating and we're glad to hear that you love the noise canceling and quality of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Not the newest, but still amazing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Love these headphones! I know that the new ones are out, but these are great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamG,
We feel privileged to know how much you love your Sony WH-1000XM5 headphones!
It's excellent to hear that you find them to be a great value. Even as technology evolves, the XM5 continues to deliver a premium experience. Thank you for your support and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Mr Long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s quiet, and functions very well. It blocks out noises with high a high frequency yet you can hear a person speaking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dellong, Great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good, but not worth the upgrade.
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] As per usual Don't delivers great sound quality, however I don't see the need to upgrade to these over the previous xm4 headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Noah,
You made the right choice upgrading to the Sony WH-1000XM5! We're glad that you like the sound quality of the headphones.
Upgrading to the XM5 will be worth it! The WH-1000XM5 headphones are our biggest step forward in noise canceling technology. From airplane noise to people’s voices, our WH-1000XM5 features 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm precision-engineered driver, DSEE – Extreme, and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the totally revamped design and beautifully finished in newly developed soft fit leather that fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Thank you for choosing Sony!
-Ralph
Head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great and they are very easy to use and pair to any device
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JacindaC!
We are absolutely thrilled to hear that you are enjoying the sound quality of your WH-1000XM5 headphones! Delivering a premium audio experience is our top priority, and we’re so glad they are hitting the mark for you.
It’s also great to know that you’re finding the pairing process quick and easy. We designed these with "Multipoint Connection" and fast-pairing technology to make switching between your favorite devices as seamless as possible, so we’re happy to hear that feature is making your life easier!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, worth most of the money! Enjoy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shifter,
Thank you so much for sharing your positive feedback about the WH-1000XM5 headphones! We’re thrilled to hear that you’re enjoying the amazing sound quality they provide.
Thanks for choosing Sony!
Best regards,
- Stephanie
- Cons mentioned:Connectivity
Better then AirPod maxes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head are great but the sound connect app can be annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brahim, thanks for taking the time to share your experience with the Sony - WH1000XM5. We're thrilled to hear you're enjoying the extraordinary sound quality, and industry-leading noise canceling technology on these headphones. Your satisfaction is our top priority, therefore we want make things right for you, please let us know what were the inconveniences you went through with the sound connect app. You can contact our technical support team if you have questions or need assistant via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards, -Dominick
- Pros mentioned:Sound quality
Cute headphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like it, light weight, sound quality is perfect. Only complaint is touch bar is hard to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmaN,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor. Check this link for more details.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558775.html
Thank you for choosing Sony!
-David