Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product that sounds as great as it looks. Easy to switch from phone and computer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JKSas, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony xm5 headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonny headphone xm5 are so easy to set up The sound is awesome and the voice cancellation is superb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Denn,
We appreciate the 5-star rating and we're glad to hear that you like the easy setup function, sound quality and voice noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony did it again, Noise cancellation is superb!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was surprised these Sony headphones sounded better then the rest and it really does a great job at noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anasco,
Awesome! We're really happy that you are impressed with the incredible sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good quality, overpriced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, good noise cancellation, good sound, nothing exceptional I don’t notice any sound quality difference compared to my AKG earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josebeltran, We're happy to hear you're enjoying the noise canceling function, sound and overall quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Solid product, But not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only issue I had was with comfortably. Which I found them to be extremely uncomfortable. However, thats just me. To each their own, as I’m sure no two heads are the same. Try them on before you buy, that was my only mistake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jonesy,
Thank you for choosing Sony!
We appreciate your feedback on the WH-1000XM5 headphones. We're sorry to hear that you found them uncomfortable. To enhance your experience, we recommend exploring this helpful article on how to wear headband headphones correctly for optimal comfort: https://www.sony.com/electronics/support/articles/00282845.
We hope you find it helpful!
Best regards,
-Fred
Unexpected pleasure
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy these headphones and it’s bead the sales rep that I got them. Sony brand was not on my list but after listening to them, I got them
I would recommend this to a friend- Pros mentioned:Sound quality
Sony headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality after some adjustments in the application. I use it mostly for watching movies on a Sony TV. My only complaint is that Dolby Atmos is not supported.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Belougaman, Fantastic! We're very happy to hear you appreciate the excellent sound quality and EQ adjustment options of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Definitely Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, especially for office or travel use. Sound quality is very good. Blocks sound decently and has nice features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDik, Thanks for the perfect rating! We're glad that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones. Had to make a decision between apple, but definitely better in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoldE,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancellation compared to the xm5 was significantly better and I do enjoy the settings on their app better than the xm5. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi allie, Awesome! We're glad that you are enjoying the ease of using the touch controls, sound quality, nd noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Just get it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Noise Canceling headphones I've ever purchased. Sony is always on the right track.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techmoves, We're glad that you love the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
Good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and nice design for my daughter. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mzct, We're glad that you like the design and quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound for a good price you get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .i JamesG We're glad that you like the sound and overall quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones! the noise canceling works so good! better than Beats by Dr. Dre any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanetteM, Great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones! the noise canceling works so good! better than Beats by Dr. Dre any day!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanetteM,
That's awesome! We're glad to hear that you love the noise canceling of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
5 star hardware. Mediocre sony app.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware is 5 stars!!!!. The only thing that i dont like is the app which only allows you to either have 2 devices connected at the same time like phone and work computer but if u are to go to the gaming pc or some other device you need to remove one and add the other. Intead of just marking what device should be active. Also sometimes you just want one device active. To do that you have to disable the 2 device functionality. Also the buttons are a bit sensitive. Everytime i stretch after training and my arm brushes the headphones something happens.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielyD, we appreciate you taking the time to share your experience using the headphones. We are glad that you like the hardware. We're sorry if the Headphones connect app did not meet your expectation. We'll take note of your feedback and pass it to the proper team for the betterment of your product. Thank you again for choosing Sony. Erin
- Pros mentioned:Sound quality
Good headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones! Sound great and noise cancelling is nice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlieF, Awesome! We're glad that you like the sound, and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Underwhelming at any price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: app works well, look nice, light weight. Cons: audio quality is nowhere near what I was expecting. These sound only ok. No air to sound. Sounds flat, just not impressive at all. Audio quality over BT from Android playing very high quality source is muddy. Play same song over aux, night and day difference. That said, if you don't mind a cord, then there are way better headphones out there. What really broke the deal for me was the heat. You can't ware them more then a few minutes before you feel like you have your head in a plastic Safeway bag. I mean you just gotten take them off to let the heat out and get some air. Idk just really not my thing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reallycoolname, While we are glad that you like the light weight design and the app works well, we regret that you're not completely satisfied with the audio quality. Allow us to help and turn this into a better experience.
For audio quality, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
Please also refer to the link below if your ears hurt while wearing the headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort
Awesome headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them super comfortable to wear for long periods of time and great nose cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZulyA, Amazing! We're glad to hear that you love the super comfortable fit and excellent noise canceling feature of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Very high quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still learning it, but it is amazing quality with the latest technology. I love it. The only thing is at this high price point, you can't get them sweaty. That is the only thing I dislike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solji, We're glad that you are enjoying your new headphones. While the WH1000XM5 units don’t have an IPX rating, a simple walk in the park shouldn’t be of concern. For more serious workouts, we suggest our headphones specifically designed for that task. Check out our WF-C500s and the WF-1000XM4s.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin