Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the excellent sound quality of these headphones. They also highly value the incredible comfort, great battery life, light weight, and appealing design.
This summary was generated by AI based on customer reviews.
Good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and nice design for my daughter. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mzct, We're glad that you like the design and quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
From XM3, nice upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid upgrade from the XM3 and still maintained my favorite features for long haul travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GioA,
You made the right choice upgrading to the Sony WH1000XM5! We're thrilled that these headphones are perfect for your travels. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony WH-1000 XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my nephew for Christmas he loves them. Had Beats before and likes these better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CDUBS,
That's great! We're glad to hear that your nephew loves the Son headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Review
|Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Amazing headphones, sound great, connectivity is good, only thing is they get uncomfortable to wear after a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CesarG,
Thank you for your feedback and we're glad that you are pleased with the sound quality and awesome connectivity of our WH1000XM5. If you wearing the headphone for a long period of time makes you feel uncomfortable, you may need to limit your headphone usage to avoid this. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Love my Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones so far. Looks great, feels great. Sound quality is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianS, We're glad that you are enjoying the audio quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Cons mentioned:Portability
Not what I expected. XM4’s are Better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried out these headphones for about 3 days and I will say they do have premium feel and look to them. From my experience with the past XM4’s, theses new headphones surprisingly lack the control of noise cancellation. A huge downgrade from the previous gen, not only that but they lack the portability of the previous gens. I will be returning the XM5’s and stick with the XM4’s. If you want a solid pair of headphones with portability and great noise cancellation, I’d say you are better off with the XM4’s. These headphones are way too expensive for what they offer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi raymonddz, Thank you so much for your honest review. We appreciate your feedback to our WH-1000X5 headphones as this will help improving our products. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far these work well. Still learning to use them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thiefofhorse,
We are really happy to hear that your new headphones are working well for you so far! It is exciting to embark on that journey of discovering all the features and settings available, and we are confident they will continue to impress as you get more familiar with them.
Thank you for choosing Sony for your personal audio journey.
Regards,
Dominick
- Pros mentioned:Sound quality
great headset
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to wear while biking. great sound quality and easy to use functions. voice call quality is also great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chronic, Amazing! We're delighted to hear that you are enjoying the sound quality, voice quality, and ease of using the functions. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I've never experienced noise cancelling to such a degree. It's like nothing else exists when I have these things on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielK Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery lasts a while you really don't have to charge it that often I can get sweaty during a workout and it can get annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seanlash, we're glad you are enjoying the battery of your new headphones! We appreciate your feedback regarding the earpads. The headset is not waterproof. If the headset is charged while it is wet with rain or sweat, etc., this can result in burnout or malfunction. Please follow this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558776.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great I love it. SOund Quality is Amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Varun, we're glad you love the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW!!! outstanding performance. Cant ask for a better set of noise canceling Headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkA, Amazing! We're thrilled to hear that you like the noise canceling and overall performance of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great! They have great sound and are perfect for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanT,
Thank you for the purchase! We're glad to hear you like the sound of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Superior sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality - well worth every penny! Better than my previous Bose!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathleenS, We are thrilled to know that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Awsome Sony headsphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I was going to get apple and then i tried these and they are way better at a better happy i made this choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kamran, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best wireless headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of wireless headphones out there the 3D audio is amazing and the noise cancellation is the best I’ve experienced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaydenP, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Great headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great headphones! I’ve been using them every day since I got them and they’re very comfortable! Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi amend, Awesome! We're glad that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise reduction works great. Don’t use it for phone calls but music sounds great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillS, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony audio continues to be excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing my original Sony xm series headphones and these are another great product from Sony. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck, We're happy to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphones, but fraile
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are good but they are not not built to last. Have had to repair these things multiple times in the year I've owned them
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your honest feedback, JosephMChrist.
We are very sorry to hear that your WH-1000XM5 headphones haven't lived up to the durability you expected. While we are glad you enjoy the performance, we understand how frustrating it is to deal with multiple repairs within the first year. We aim to build products that last, and your experience is definitely not the standard we strive for.
We appreciate you sticking with us through those repairs, and we’ll be sure to share your feedback regarding build quality with our product team.
Best regards,
Gus,
Sony Social Media Team