Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Highly Recommend for women
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutley love these headphones and the support that you receive through Sony. This is my first pair of expensive headphones and they are perfect for my needs. I use them during my podcast sessions and they work perfectly with my Rodecaster Pro.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BNicole, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Excellent headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I experimented between this and Airpods Max, and in the end, decided to keep the Airpods Max. However, XM5 is still an excellent headphone. The only couple of things I didn't like about it were the ear cushions (extremely thin and uncomfortable) and the overall plasticky build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nepalisherpa, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Jj
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good since these are my first headphones ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonjon, Amazing! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Immerse yourself in sound!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m usually Apple products ALL the time. Without question. Then a friend said to go and try/listen to them at a display center. Not disappointed in the least. Best purchase made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RawDawg, perfect! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing performance of your WH1000XM5. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo
BEST NOISE CANCELLING EXTREMELY COMFY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are honestly amazing. Absolutely recommend getting.
I would recommend this to a friendLove
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So pink and so cute the carrying case is perfect to protect your device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiaalexisM, we're glad you like our product. Thanks for choosing Sony. ~Earl
Its really cute!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones look really cute and work amazingly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abigail, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Amazingly the Best!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the headphone is superb! I can’t ask for anything else! When you use it, you’re like in a trance where youre focused on the music you’re plsying! This is my second one.. gave the first one to my hubby! Sony, you did great! Loved the product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JinKookieOT7, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great noise canceling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great noise, canceling headphones and good speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We're happy to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Buy xm4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had big expectations for this, but just after half an hour it start making top of my head uncomfortable, switching between devices needs extra steps, not like on wf 1000 xm4, you just press connect and the headphone disconnects from current device and connect to next device seamlessly. Headband should be wider, sound quality have no improvement over previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElectronicsFan, We appreciate you sharing your experience using the XM5 and overall thought of the product. We're sorry to hear that it's making your head uncomfortable and the sound quality did not meet your expectations.
For comfortable listening experience, you can adjust the headband slider to get the best fit. You can also fine-tune your music by adjusting the EQ settings through the headphones connect app. We also have some recommendation to suit your listening preferences: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
We value your feedback as it helps us improve our products. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Very recommended. Very smoothly
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dine, thank you for the five-star rating! We're delighted to hear that you're enjoying your WH1000XM5 headphones, we appreciate to learn you would recommend this product. Thank you for choosing Sony! Best regards, Jenn.
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones so far. Service was great and love the device
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Review,
We're so glad you're enjoying your Sony WH-1000XM5 headphones! It's great to hear that both the product and service met your expectations. Hope you continue to love your listening experience!
Thank you for choosing Sony!
-Maria
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I definitely like that these do not go directly into my ears. But after a while, they start to make the top of my head hurt. Besides that they are amazing headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kahlee, Thank you for sharing your feedback on your Sony WH1000XM5. We're glad to hear that you appreciate the over-ear design and find the headphones amazing overall. We understand that comfort is crucial, and we're sorry to hear that the top of your head starts to hurt after prolonged use. We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound, scuffs easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise canceling, scuffs easy though
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice GeovanniM! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Pretty Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are pretty great but not amazing would recommend trying to get on a sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you for choosing Sony. While we are glad to hear that you are happy with your purchase, we are sorry to hear that it did not exceed your expectations when it comes to the sound quality. For this, you can use the Sony Headphones Connect app to adjust the sound setting of the headphones to your preferred setting for a better listening experience. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Noise canceling is not 100% but overall they are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mari, We're glad that you are enjoying your new headphones. If the noise canceling isn't sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good gym headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were good and i like the quality recomended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pablo, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good, but you have to get used to the pressure of the noise-cancelling. They can get a little uncomfortable after a couple hours. I would recommend them to anyone who wants or needs the best noise cancelling possible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joe1, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly thought I was going to love these based on all the reviews, However, I am going to be returning them. The sound is really good, there is just something that I don't like about it that I can't put my finger on, even after messing with the EQ. The earcups also really hurt my ears after about an hour of wearing them. I use my headphones to play music for hours while I try to complete classes online, so I am not able to have something this expensive that I can only use for an hour at a time. As a side note, the app that they use also sucks imo. It has a lot of features, but is not user friendly. I am very disappointed as I was expecting to have these for years to come.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NikkyZ, While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that you are experiencing issues with your WH-1000XM5. If you still have the WH-1000XM5, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, If the headset is worn without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset. For a more comfort fit, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall quality and good battery life as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymondT, Amazing! We're thrilled you like the overall quality and excellent battery life of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam