Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Weight
Don’t upgrade or waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a downgrade from Last years model. The only positive is they are insanely light weight, with that said they feel cheap and breakable. You want to keep these in the case for travel. The vegan leather easily picks up dirt, and the ear cups are already flattening! I’ve had the headset over a month now and I can say I really wish I just bought a new set of the XM4s. If you have the xm4s and are looking to upgrade DONT! You’ll be so upset once you notice all that’s missing in the new model. Either look into other options or rebuy the xm4s if you just want a new set.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kayleiane, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations. Our WH-1000XM5 wireless headphones with 8 microphones for noise cancellation keep out more high and mid frequency sounds than ever. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds.
Should you need assistance with your WH-1000XM5. Please contact us for help at socialsupport@am.sony.com.
Regards,
Carl
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good, just hate that it’s super quiet. The quality itself is great just want it louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarN95, thanks for choosing and purchasing our product. We're glad you like it. We're sorry to hear that you have an issue with your Sony unit. For low sound level, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html?search=low%20sound%20level
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
Would recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable for first 5 hours after that it gets uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi William, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Great!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for work calls and works great as long as it isn't connected to multiple devices. Otherwise, the mic will be turned off and would need to drop off the call and disconnect from the other device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caro4874, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Favorite headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones I’ve ever purchased. For the price it’s worth it. The older version is good too if this one is out of your range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IvianaV, You've made an excellent choice! We're happy to hear this feedback.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and really comfortable on the gym and can’t hear anything around love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Excellent product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my daughter and she LOVES them. Don't know enough about the details to address specifics but she has no complaints whatsoever about them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickyk, Great! We're glad that your daughter loves her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works very well. Instructions could be better for Bluetooth pairing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottG007, Thank you for the awesome review! We're very pleased to hear that your new Sony WH1000XM5 worked as advertised, providing you with performance and quality you expected. At Sony, we are always looking to improve our product quality and features. We have noted your input about the instructions regarding the Bluetooth pairing procedure and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
Sony make happy life
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a great device Sony make perfect gif for my daughter she love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulioR, We're thrilled to hear that your daughter loves her WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Sony
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product completely new and sealed you can by here
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosR, We're delighted to hear that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my daughter, it was a great purchase, but I wish we would’ve bought the older ones, they are not as flattering as the older once
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stars322, Awesome! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Pricey but very good headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the matte finish. Excellent headphones but i wish the slide controls were better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, Excellent! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
GREAT HEADPHONES
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound cancellation is amazing, the best pair of headphones for working out!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SalG,
That's awesome! We're glad that you are amazed by the superb noise canceling capability of our XM5. Thank you for choosing Sony! Enjoy! - Marco
Ok but not for the price for comfort
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a ok pair of headphones had to return due to the head band being uncomfortable compared to the xm'4s i think ill stick to those until sony makes a better headset with the same cushioning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan, We're sorry that the headphones had to be returned. This is definitely not the news we'd lie to hear from you. Sony values the opinions of customers and is always striving to provide the best experience possible. We hope you'll consider this in your future purchase. Thank you. Erin
- Pros mentioned:Comfort, Sound quality
Comfortable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are solid headphones. Not the best option for actual neutral music listening, but they excel in comfort and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JMedia, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Comfortable and excellent quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. My last headphones were also Sony so I didn't expect any less.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnasofiaS, Thank you for upgrading to your new Sony WH1000XM5! We're very happy to hear that you're enjoying the comfortable fit and excellent quality of these headphones. Thanks for choosing Sony! -Sam
Awesome very much worth the money.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works very well. I was concered about connectivity with samsung devices bit connects well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniela We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
The best!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loved it so much! He bought different kind of headphones but si far this is the only one the exceeded his expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, We're glad that your son likes his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Get these
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are my first good pair of over ear headphones and I was not disappointed. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jake, That's really good! We are glad to hear that your new Sony WH1000XM5 headphones are your first good pair of over-ear headphones. Thank you for your purchase. Enjoy! Vincent
Great choice
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very impressed with these Sony headphones. I made a wise choice to purchase these over the other brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidD, We're glad that you are very impressed with your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin