Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling was adequate, but when mowing lawn it did not perform as well as my last Sony wireless headphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarkW,
Thank you for considering Sony products.
We sincerely apologize for any inconvenience you may have encountered with the noise-canceling feature on the WH-1000XM5 while mowing your lawn. While our advanced noise-canceling technology, featured in top Sony headphones, excels at reducing steady, low-frequency noises—such as those from buses, trains, or air conditioning—it may not perform as effectively against higher-frequency, non-steady sounds like lawnmowers, leaf blowers, and other power tools. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Not my fav
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best, but pretty good. I would not but another pair. Shorty battery and not up to par with so many other really good head sets out there.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottM, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the battery of your SONY unit. Please check this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
Almost Perfect
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are almost perfect. If the noise cancelling was a bit better then it would be a 5/5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chehal, We appreciate your feedback and we're glad that you are enjoying your new headphones. We do have troubleshooting steps if the noise canceling is not sufficient. Please check the below link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Thank you for choosing Sony. Erin
Best sounding headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have the money go buy these headphones you won’t be disappointed at all
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjDurag, Excellent! We're glad that you re satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Better than Beats
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband for Christmas and he loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TocM, We appreciate your feedback and we are glad that you husband loves his new Sony WH1000XM5 wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Price
Over oriced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great but no headphones should be almost 500$
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jmoney27, While we are glad that you like the sound quality, we're sorry if it's a little pricey. We really appreciate you taking the time to share your feedback and insights. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should you need further assistance, feel free to email us at socialsupport@am.sony.com.
Regards,
Erin
John
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son loves them especially for study time in the library at college
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JandR, We are thrilled to hear that your son loves his new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, he can just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. Thank you for trusting Sony! Vincent
Excellent Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Daughter Loves them This is a Very good product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marcus, Amazing! We're thrilled to hear that your daughter loved her new headphones. Thank you for choosing Sony. Erin
Awesome Headphones!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Headphones!!! They are the best!!!. no issues to connect and easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CElectronics, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Cool product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a perfect gift and a trusted brand to buy and keep.
I would recommend this to a friendBrand response from SonyListens
Posted .HI EdgardoV, Great choice! The WH1000XM5 is a perfect gift. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. So worth the price point over Apple Air Max Pros, best used on flights!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiyaP, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth buying!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as graduation gift for my niece. She loved this product!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyB, Thanks for the feedback. We are glad to hear that your niece loved her new WH-1000XM5 Sony wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent
Good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a replacement for my last one and it is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steven, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Good but not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, but it hurts my ears when the noise canceling is on, also it doesn't compact itself with bending, and noise-canceling feel subpar compared to earlier Sony Headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RedS, Amazing! We're glad that you are enjoying your new headphones. We're sorry if they hurt your ears when noise canceling is on. You have the ability to fully control the noise canceling and ambient noise feature within the Sony Headphones Connect App. If you want to toggle between noise canceling and letting the ambient noises, simply use the button on the side of the headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Disheartening that the Headphone Failed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In February 2024, I purchased the WH-1000XM5 Wireless Noise Canceling Headphone. After a year of usage, I encountered an issue with the left-sided headphone, which no longer produced sound. Unfortunately, I did not have an extended warranty and opted to send the headphone to Sony’s repair company, Encompass. The diagnosis revealed that both speakers had sustained damage (Both Speakers are Blown). The total cost for the diagnosis, repair parts, and labor amounted to $333.34. The original purchase price of the headphone was $349.79. It is disheartening that the headphone failed and the speakers were damaged after only a year of use. This incident raises concerns about the product’s quality. I would rate the Sony WH-1000XM5 at one out of five stars and urge consumers to be aware of this experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Danbst,
Thank you for considering Sony products.
We're so sorry to hear that the speaker on your WH-1000XM5 headphones failed after only a year. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones i like the way they work because their very nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlibarudD,
Amazing! We're glad that you are having a great time using the WH1000XM5 headphones. Thank you for choosing Sony!
-Ralph
Best headsets ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headsets ever, they work perfectly for Microsoft Teams meetings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zavala, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a nice pair of headphones, I would buy a second one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RaymundoM, we're glad you like our product! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl
Amazing Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gretat sound, easy to connect , highly Recommended!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Xabier, thank you for the kind words and we’re glad you like the sound and ease of pairing! Thank you for choosing Sony! Regards, Erin
Amazing
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aleays enjoyed Sony XM series. Still hasn’t disappointed
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad that you are enjoying your new headphones, Jaycollado. Thank you for choosing Sony. Erin