Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long time Sony headphone and earbud fan. These do not disappoint. Pretty significant step forward from the xm4's. ANC is great, sound clarity is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joel, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
2 stars
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I expected, I think they amplify background noise when noise cancellation is off and they are not very loud
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JosephC, We are sorry to hear that the WH-1000XM5 did not meet all of your expectations when it comes to sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the troubleshooting steps on our help guide link to isolate and troubleshoot the issue.
Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
For the sound quality
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Carl
Moderatky Better than XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More money, few inprovements. My opinion, save some money and go with the XM4’s
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mareo, Thank you for taking the time to post the review with the WH-1000XM5 headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Jay
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't pair it with my phone(doesn't appear on my Bluetooth list) and the Best Buy branch asked a 40$ price( I returned to the branch next morning after purchase) to fix the issue!! Worst experience ever.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Soren,
We're sorry to hear about your experience. Not being able to pair your headphones right after purchase is definitely frustrating, and the charge mentioned is concerning. This isn't the level of service we aim for.
To address this concern, please reset them by following the instructions in the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Then, perform factory reset. The steps are in the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
Additionally, make sure they have the latest firmware version installed. Check this out for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
We hope this helps. Thanks for considering Sony Products.
-Eliab
I returned them after trying for a week
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, sound was weak. Apple are much better. I don’t recommend
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NashaundaW,
Thank you for sharing your feedback. We are sorry to hear that the WH-1000XM5 did not suit your preferences and that you chose to return them.
For future reference, these headphones offer extensive sound customization options through the Sony | Sound Connect app. This includes a manual Equalizer and default sound profiles, which allows users to significantly boost the power and profile of the audio to their liking. We always advise exploring these app options to tailor the sound signature to your personal taste.
We appreciate your feedback. Thank you for giving Sony a try!
Regards,
Dominick
broken hinge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hinge breaks easily. Sony and Best Buy will not repair them. The only option is to REPURCHASE a pair which is unfair. Look into the class action lawsuit. Save your money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, bvega.
We are very sorry to hear about your experience with the hinges on your WH-1000XM5 headphones. We understand your frustration regarding the repair options provided so far, as we want our customers to enjoy their Sony products for as long as possible.
We would like the opportunity to review your situation more closely. We kindly ask that you email us at socialsupport@am.sony.com with the following information so we can look into your case:
Full Name
Reviewer Username
Model & Serial Number
Phone Number
A brief description of the issue (and any previous case numbers)
We value your feedback and appreciate the opportunity to further assist you with more information on how to get your headphones serviced.
Best regards, Gus, Sony North America Customer Support
- Pros mentioned:Battery life
Headphones for Hawaii
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Happy with these Headphones. Bought them for long plan flights. They have amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottwH, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many headphones regarding gaming, watching movies or listening music for any prupose of your use it will exceed your expectations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mady, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son wanted these for the gym. He says the sound quality and noise canceling are both excellent!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JnJMom, Great! We're glad that your son is loving the sound quality and noise canceling function of his headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great Product horrible support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones but the warranty support is horrible! I have had these for a little over 4 months and I loved the headphones. The issue arose when I was using the headphones and took them off as I was going to a different location. Apparently the right ear cushion fell off with out me noticing and I was not able to find it. I have never removed the ear cushion on this device. When I reached out to Sony they looked for every reason not to file this under warranty and are telling me I have to replace the cushion at my expense. If I took off the cushion and then lost it I would completely agree but I literally took off the headphones in order to go to a different floor in my office to meet with some one and walked back and in that time the ear cushion just fell off. I did not hit anything and there is not damage on the headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TechNerdNC, we are sorry to hear about this issue. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products and services. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good. Wish it clamped tighter. Sometimes falls off head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sebby, We're glad that you like the overall performance of your new headphones. The XM5 length can be adjusted by sliding the slider to get the best fit.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534513.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Stopped working after a year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent noise canceling. Decent audio. Only used them a few times. Kept in case on shelf. Suddenly drops Bluetooth every few seconds but remains on.
No, I would not recommend this to a friend Sony XM5
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really really wanted to like these more than then the XM4’s, but just couldn’t. They are great headphones, but when compared to the XM4’s, they are less comfortable and way less bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
Thank you for the review and your feedback regarding the comfortabability and bass is greatly appreciated. As for the bass sound, we recommend using the Sony headphones connect app for sound quality adjustment and equalizer. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones aren’t that good the sound is not loud enough I try to put this is dose not work and I try exchange then but it was late only 15 day to return or exchange not good
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi YodelyO,
It's concerning to hear you're not having a good experience with your WH-1000XM5 headphones, particularly with the volume level, and that you encountered an issue with the exchange window. We want to ensure you're getting the best possible performance from your Sony product.
Here are a couple of things you can try:
Check both the headphone and source device's volume levels, ensuring both are turned up.
Try resetting your headphones. Here is a link with more details: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Ensure the headphones' firmware is up to date. Check this out: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If these steps don't resolve your issue, please reach out to our dedicated support team directly through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They have the expertise to check further and check for available options.
Thanks for considering Sony products.
-Eliab
- Pros mentioned:Sound quality
top notch kit!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic all around. My only complaint is some equipment such as ultrasonic cleaning devices does create some crackle in the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jukebox,
It's amazing to hear you are enjoying the excellent noise canceling feature and amazing audio quality of these headphones. We're also sorry to learn if you hear strange popping noises when wearing the WH-1000XM5 headphones in some locations. You may hear a popping sound from the headphones if you are in a place that uses devices that generate ultrasonic waves to deter or eliminate rodents and pests. If you are bothered by these noises, leave the place where the noise or unusual sound is heard or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
If noise or unusual sound can be heard, please refer to this link for more details: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00278284
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your feedback and for choosing Sony! -Jess
MEH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're nice, but im not at all impressed. Do better sony lol
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jgretty, Thank you for taking the time to review the WH-1000XM5 Wireless Noise Canceling Headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. thanks for choosing Sony! Jay
Does not connect seamlessly to WIndows 11 pc
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible.. One of the worst experiences. I bought it for the microphones and ANC and multiple features.. but ..a total waste of my time and just ludicrous support services by SONY. They did not resolve the issues but kept giving me multiple links to WINDOWS 10 and etc.. but this Sony has issues with connecting to Windows PC. Later while using it with my iPhone 13, it connects and then disconnects while the calls are going on.. Really nightmare. Terrible experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi George79C, we are sorry to hear that you're having an issue with your headphones. This is definitely not the experience we'd like you to have. We'd love to know more details from you and help you out.
May we contact you to help and get more information? If,
please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM5
I hope this helps.
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really awesome really nice and clear sound & bass/trible & nice app too. I already loveing it and definitely recommend to others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AWSaeed, Gret! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d recommend Sony over Bose or Beats any day. Awesome headphones and the noise canceling option is awesome. Go Sony all the way!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OTownGuy, We're delighted to hear that you like the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Glitchy connection issues.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very expensive for what it’s worth. There’s always a bluetooth connection issue on my Mac laptop. Every time I stream music from the web, the headphones usually disconnect and I have to reconnect again. Not sure this is worth it for the increased price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tracyhua,
We're sorry to hear you're experiencing intermittent audio or unstable Bluetooth connection. Allow us to help you and turn your experience around. Update the headset software to the most recent version. The software includes key features, applications, bug fixes, and feature improvements.
Multiple Wi-Fi devices, microwave ovens, cordless phones, or devices that transmit 2.4 GHz band frequency radio waves can cause the sound to cut out. To improve transmission, change the sound quality mode from Priority on Sound Quality to Priority on Stable Connection. To change the setting, use the Sony Headphones Connect app to select Sound → Bluetooth Connection Quality → Priority on Stable Connection.
If the problem continues on the WH-1000XM5 headphones after performing the steps above, restore the unit to factory default.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If you have connected to the computer with the headphones named LE_WH-1000XM5, the headphones are paired with the computer with Low Energy mode and may cause the Bluetooth connection to fail or unable to hear the sound from the headphones. To avoid this, pair the headphones named without LE_WH-1000XM5. If only LE_WH-1000XM5 is displayed when pairing, wait for a while to show the model name without LE_WH-1000XM5.
Should you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thanks for letting us help assist you.
Regards,
Jess