Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and build of the headphones, they are more durable than the last.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome noise canceling feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones specifically for the noise-canceling and they are really good! I need that for my relaxation sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Great but!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones dont get me wrong! My issue is that they don't seamlessly switch between my iPhone and mac which is really annoying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LaurenS, Thank you for writing your review. We're glad that you like the WH1000XM5. We're also sorry if you're having issues switching from your phone and mac. To troubleshoot the problem, please check the links below:
https://www.sony.com/electronics/support/articles/00249936
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Love at first sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound cancellation is superb. The music comes through much clearer than my ear bud headphones and the bass is unparalleled.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris, Amazing! We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
FIRST GO TO YOUTUBE AND PUT HINGE BROKE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product is extremely poorly made ! Go to YT!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi jlacen19, We're sorry to hear about your headphones. It is unfortunate that you are having issues with the hinges of your headphones. This is definitely not the experience we wanted you to have with our premium headphones.
Unfortunately, the limited warranty of your WH1000XM5 does not cover any kind of accidental or physical damage. You may contact our authorized service center (United Radio Service Inc.) for repair options. Please refer to this link:
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Craig
- Pros mentioned:Sound quality
Sony headset awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headsets have great sound with noise canceling. Other outstanding option is a button so you can hear outside conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charles, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think my xm4’s and xm3s are better theae keep on disconnecting for no reason randomly brought it be back to the store got new pair same story waiting for a firmware update or something to stop this
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ImcraZycy, We are sorry to hear that the headphones keep disconnecting. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
Please ensure the software is updated. If your headset has the latest software, a notification will appear on the screen of the “Sony | Headphones Connect” app. Update the headset software following the on-screen instructions. Install the latest headset software to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed.
For additional steps, please check the Help Guide below.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Worst Headphones I Ever Owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had Bose before this and thought I would upgrade. Moving to Sony was the worst mistake I made. It cannot do simple things and is constantly having issues. They over engineered with to a point basic needs are not met. Constantly pausing audio or starting audio without being prompted to. I even looked up and turned off all their fancy settings. Still issues. I would not buy Sony ever again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi tunion360,
Thank you for considering Sony products.
We're sorry to hear you're having trouble with your WH-1000XM5 headphones—this isn't the experience we want for you. We'd like to get this sorted out as soon as possible.
To fix the issue, please try these three steps:
Update the firmware: Make sure your headphones are updated to Version 2.4.1. You can find the update and instructions here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
Reset the headset: Follow the steps to reset your headphones here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
Initialize the headset: If the problem continues, try restoring your headphones to their factory settings using these instructions: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If the issue continues, please email us at socialsupport@am.sony.com. Your headphones are covered by a one-year limited manufacturer's warranty, and we'll be happy to assist you further. When you write, please include the following information:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to assisting you.
Best regards,
-Fred
I don’t like them
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It causes me headaches. Also I don’t like the app. They always turn to another mode by themselves .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MariaguadalupeD,
We're sorry to hear about the issues you're having with your WH-1000XM5 headphones. We recommend a few troubleshooting steps: check the fit to ensure proper comfort, as a poor fit can cause discomfort and headaches. You can also try adjusting the noise-canceling settings in the app, as this can sometimes contribute to a feeling of pressure. For the mode-changing issue, please check the app settings to see if features like "Adaptive Sound Control" or "Speak-to-Chat" are enabled, as these can automatically switch modes. If these steps don't resolve the issue, please contact our official support team for further assistance. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Best headphones for the price.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great even with my iPhone. I can’t go back to regular headphones now. I was let down by the 360 audio support.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trucksenpai, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Overhyped
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vegan leather feels cheap, sound qualiyy is good, noise cancelling is meh. Returned. Wouldnt buy again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Protian, Thanks for sharing your experience with us. We're sorry that you are not impressed with the headphones. We appreciate the feedback as it can help us improve in the future. We hope you'd still consider our products in your next purchases. Thanks and regards, -Craig
I want my XM3's.....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my XM3's to pick these up. Big mistake. I really wish I could get my old pair of XM3's back but had to buy a pair off ebay. The noise canceling in these XM5's is horrible compared to the XM3. Takes forever to cancel the noise because of the adaptive feature and even when it starts you can still hear people talking that I didn't hear in my XM3's. Used these on a plane last week and was so disappointed. Oh, and even when they work, don't yawn or move your head because then the noise canceling shuts off and it takes time for it to kick back in. Not sure if they will fix in a firmware update but I am not taking a chance. Heading back to Best Buy today to return these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TheB,
We're sorry to hear you are not satisfied with the noise cancellation and you're considering to return the product. If the Noise Canceling effect on the WH-1000XM5 headphones changes automatically, it is because of the Auto NC Optimizer feature (optimizing the Noise Canceling function automatically), the Noise Canceling effect may change depending on the conditions or how you are wearing the headphones.
For example, the following may cause the Noise Canceling effect to change:
• Going down the stairs, eating, drinking, or speaking loudly
• Touching the headphones
• The headphones move or slip slightly
Additionally, when the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
If the effect of noise canceling is not sufficient, please refer to the steps and guidelines from this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Should you need further assistance regarding your concern and you still have the unit, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing headphones just wish the quality was a little better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alghasimou, Awesome! We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound. Blocks a lot of noise in noise canceling mode. Better than Bose for blocking low frequency noise. A little large and heavy compared to on ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaceTimemusicstudent, Great! We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light comfortable with great sound. Noise reduction is stateof the art
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trueblue, Awesome! We're glad that you are enjoying the sound quality, comfort, and noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the best wireless headphones I've ever had, a step above the XM4s, and on sale worth the extra $50
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Stay away from Sony XM5’s!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very flimsy design. TONS of reviews regarding the right ear piece breaking and Sony not standing behind the warranty. Funny though, they’ve now changed the design on the WM6. While Sony usually makes decent products, their customer support and lack of playing well outside of their ecosystem is completely frustrating. I will probably never buy another Sony product and wish I had gone Apple or Bose, instead
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CraigdR, thank you for sharing your concerns regarding the WH-1000XM5 headphones. We sincerely apologize for any frustration you've experienced with the design and our customer support.
Please know that your comments will be taken into consideration as we work towards enhancing the quality and reliability of our offerings.
Thanks for considering Sony products. We appreciate your feedback and hope to have the opportunity to restore your confidence in our brand.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Great quality sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Was a gift and so far they are as expected. I did also get the warranty just in case!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amp123, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
The other reviews must be fake
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely terrible. I don’t know what corporate boot the rest of the reviews are licking but these are the worst noise canceling headphones. I’ve got everything set up on the app to have them cancel out the most noise as possible but I can still hear the guy on the other side of the room smacking on chips, and I can even here the kids skate boarding two floors down, outside. Plus, the head band is not comfortable and hurts to wear for more than 20 mins. Returning these as fast as I humanly can.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JackS,
We’re truly sorry to hear about your experience with the WH1000XM5 headphones. Noise canceling should be top-tier, and comfort is essential for long listening sessions.
For the noise-canceling issue, you may want to ensure Adaptive Sound Control is turned off and adjust the NC optimizer for your environment. Here’s a detailed guide on optimizing noise cancellation: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Regarding comfort, adjusting the fit or extending the headband can sometimes help alleviate pressure points. Here are tips for a more comfortable fit: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wear
If the problem persists after trying these steps, we recommend reaching out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Steer clear, want quality? Go for Bose or Apple
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away, build quality is poor, quality control bad and customer service even worse. My headphones barely lasted me a year of very minimal use. Within a few months I started having issues with the headphones automatically playing tracks, forwarding tracks, ending calls, muting me, etc. once it got a little heated. By the end of the year, the headphones wouldn’t last 15mins before the issues started happening. I had purchased the headphones in May, 2022 and reached out to customer service in June 2023. I was told that my headphones are out of warranty but as a courtesy, they’ll give me an exchange. I got an email to upload the receipt which I did, and the next day I got the email that my warranty has expired. The build quality of these headphones is absolutely terrible, and I wouldn’t want to deal with customer service that tells you different things altogether. Bye bye Sony, not falling down this trap again and will not recommend anyone to do so either.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Waqas,
Thank you for your time this review. We are very sorry to hear what happened on the headphones. This is definitely not the experience we want you to have with our products. We always aim to deliver a great experience, and we are gutted when don't meet expectations. We'd like to help and do the best possible for you.
May we contact you and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris