Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Awesome Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are definitely worth the price for how much it does for you. Plane ride was really quiet and peaceful with these on and the audio quality on top of that was really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user497247, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Competitive headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This really a good alternate to other very expensive headphones out there. Sony really step up in the market of Noise Cancelling features and I think it is much better than the other well known brands.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArielF, Thank you so much for choosing Sony! We are glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Great headphones but pricey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones. Noise cancelling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeConsumer, Thank you for the positive review! We're very happy to hear that the noise canceling works really well. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the XM4 headphones and loved them. I bought Bose to try something new but returned them for these. My favorite. Noise canceling is the best, in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user156365, Great! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
No complaints from me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of headphone I’ve ever bought, sounds pretty good. Bass is nice and punchy while not being so overwhelming it muffles the vocals.
I would recommend this to a friendBrand response from SonyListens
Posted .HI user834013, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Great purchase, well worth the money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.enjoy them for studying. Very comfortable, my ears do not hurt either compared to other competitors after wearing them for > 3 hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user130770, We are glad to hear that you are enoying your study with your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Best gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Sony headset for my Granddaughter that is going to college. She loves them. Considering buying as a Graduation gift for my other Granddaughter that is graduating next year.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that your grand daughter is enjoying her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Sound quality
XM5 terrific sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! The best headphones I’ve ever owned. Best Buy had them in stock and I love their customer service.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertM,
Awesome! We're glad to hear your enjoyable shopping experience. Nice to know you love the superb sound quality of your new WH1000XM5 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Very Happy With These
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancelling. The app is great and does a good job of learning what to do with your headphones during daily activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichK, incredible! It is very nice to know and it makes us happy that you like the noise canceling feature and the Headphone Connect app of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Very worth it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much! I was using apple products for years and i either lost or broke those products, these headphones are far much better quality than anything i’ve used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendonJ, Thank you for the 5-star rating! We're thrilled to hear you love the overall quality of your Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 I took them on a long flight and was shocked how well these have worked. I have flight anxiety and they helped me tone out most to the noise. Super comfortable as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabbs, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones with minor flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones in terms of sound quality and noise canceling. Down sides are can hear some creaking and ears get hot in about 20-1 hour
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rayc, Thank you for your honest review! We are so glad to hear that you are enjoying your new WH1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Bad fit. Good noise cancellation.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are of good quality. The sound is comparable to my AirPods but the noise cancellation is much better on these. I would caution buyers to try them on at the store before purchasing. Even when adjusted to the smallest setting, they are still too big. They put pressure on the sides of my neck below my ears which is very uncomfortable because they drop down too low. This allows sound in as well. They are also heavy on top of my head and I have to move them to a different resting place. I've seen others complain about this as well. I will keep them because I am desperate at the moment for noise cancelling headphones and these do work. They just don't fit well at all.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User508087,
While we're glad you like its incredible noise cancellation and audio quality, we're sorry you've been running into difficulty and you feel uncomfortable during use. Allow us to help you and turn your experience around. Our WH-1000XM5 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. The wearing detection function of the headset may also not work properly and cause music playback to stop automatically or activate the automatic power off function (the battery saving function) to automatically turn off the headset.
We do have good information on how to wear the headband headphones correctly so it is comfortable on this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Sound quality
Great purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Probably one of the best headphone I've purchased. Much better sound quality than the Air Pop pro Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelTamDon,
Excellent choice! We're happy to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. Your satisfaction with the amazing sound quality of the unit is greatly appreciated. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Weak ANC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound good and are comfortable, but the ANC is not very good. Sony made a terrible decision to limit the ANC on these headphones. Even if you turn off adaptive ANC, you still don't have full control over the level of ANC. I just want to have maximum ANC all the time, but Sony does not allow that. In quieter environments the ANC is weakened. There are quite a few threads on Reddit about this issue, but Sony still hasn't fixed it. The ANC on Bose & Apple headphones is so much better than Ssony.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GavinC, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you have an issue with the noise-canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony - WH-1000XM5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless noise canceling headphones. Sound is wonderful quality. Ordering and quick delivery was top notch and fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user868594, Excellent service! We're also delighted to hear that you like the noise canceling and sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Noice canceling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my daughter for Christmas and she loves them. She's in her Master's program and says these really cancel out the noise and allow her to study. She highly recommends them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user212458, Awesome gift! We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my wife. She loves them. Great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS, We're glad that your wife loves her new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Not for heavy use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones at my local best buy about six months ago and ended up using them almost everyday during that time, I’m talking atleast ten hours a day and even sleeping in them. At the four month mark, I did notice the band/head piece began to bend, which probably wouldn’t have happened if I either used them less or the band was a bit thicker. Either way, they broke. I’m not saying don’t buy these headphones, they’re absolutely amazing in every other way, just not for heavy use. If I needed these for the occasional use, they would’ve been top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Courtney, We regret to hear about what happened to the headband of your Sony WH1000XM5. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance with this issue, contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Mid at Best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am going to be perfectly honest about these headphones. Before I purchased these there was a lot of hype surrounding them. They were rumored to be the best noise canceling headphones on the market with the right price so that you didn’t break the bank. So, after doing a trial run with the Airpod Max’s and discovering they weren’t all they were cracked up to be and the price point for them was absolutely ridiculous, I purchased these. I want to start off by saying that all headphones have pros and cons. But these headphones in particular, the cons outweigh the pros. For the pro column, these are large head friendly. I mean wow…as someone who has a large head and is constantly getting headaches from headphones that are clearly not meant for bigger heads, these headphones take the cake in comfort. Not only do they extend…but they extend some more!! I extended them as far as they would go and they were too big on me. I loved that! It was almost enough to make me keep them. Another pro is these headphones are truly lightweight. It doesn’t feel like you are wearing headphones when you have them on. I’d say that’s a win. However…for the cons, these headphones are not sweat or oil proof. If you want to wear these headphones to the gym, I would reconsider. I wore them doing chores around the house and naturally sweated in them and when I took them off there was very visible sweat/oil marks that would not come off. After attempting to dry some of the sweat off with no luck, I air dried them over night and the sweat stains did not fade. So I would highly advise against buying the silver/cream color because I bought the black pair and the dried sweat marks were visible. Another con is they feel very cheap and plasticity. Not worth the price point I paid for what I got. Another con is that sound quality. When I look for headphones I want a clear crisp sound with bass. I don’t want to have to blast the music at full volume just to hear clarity. I had to turn these up to full volume just to get a clear sound and to not be able to hear surrounding sounds around me. Although these say they are noise cancelling, they are not. I could still hear people talking sitting next to me with the noise cancelling feature on. So that was disappointing. All in all, some of these cons may not bother you but for someone who actively has to wear headphones for her job, they were noticeable to me and bothered me. If I had to chose between these and the AirPod Max’s, I would choose these. The price point is better and they comfort is better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emmaleigh0, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.
We'd like to help you and turn your experience round, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin