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Customer reviews

Rating 4.6 out of 5 stars with 6223 reviews

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  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 306 Showing 6,101-6,120 of 6,223 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Money well spent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These head phones were the best $300 i have ever spent in my life 10/10 world recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user828624, GReat! We're glad that you're enjoying your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top notch quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality .....exactly as advertised. Ultimate value for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user260972, we're happy to hear that you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! These headphones are next level. I was looking in between this and the Apple pros and I’m glad I took this route.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LucasF,

      Thanks for this great five-stars review!

      We're so glad you opted for the WH-1000XM5 headphones and are experiencing their next-level performance. Knowing they stand out for you, even against strong competition, truly speaks volumes. Enjoy every beat and every moment of silence with your new audio companions!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these as a Christmas gift for my spouse. Great quality and noise cancellation capabilities.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user294894,

      Awesome! You've made a great choice! We are thrilled to know your satisfaction with the amazing quality & exceptional noise canceling feature of the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Rvw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy controls, although takes some getting used to. Better price than similar devices

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user308631, We are happy that you like the sound quality and controls of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The best sound I have ever had from a set of headphone's.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianT, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best study purchase!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for school! Best tool for studying in busy cafes, library’s, and study rooms at school. ;)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AudreySolarz, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling for daily normal use. Though louder and heavier noises will get through. It sounds really good and you can adjust the sound qauality based on your preference

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user257778, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love them. Everything about them, the look, the sound, quality all top tier. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KassandraC, That's amazing! We're glad that you love your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the headphones work so well, theyre so comfortable and the bass is amazing would buy again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user200805, Fantastic! We're delighted to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing love them

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones the noise cancellation is so good no audio leaking these are now my go to headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elia,

      That's awesome! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    What a sound!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Best in its class. Good customer service too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User367349, That's awesome! We're really glad you are happy and satisfied with the great customer service, and exceptional sound quality of your new WH-1000XM5 headphones. Thank you for sharing this fantastic feedback and for choosing Sony! -Jess. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing for everyday use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these headphones for about 7 months and theyre some of the best headphones ive ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elvis, Awesome! We're thrilled to hear that you re enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Navy headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good audio and sound proofing. I appreciate the option to have both wired and wireless audio.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user802181,

      We're glad to hear that you like the audio quality of the headphones. We appreciate the positive feedback and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Must buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones all around. Use them for the gym and running and have no issues with slipping down.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RandyR,
      Terrific! Glad to know your new headphones suits your needs and expectations. Your satisfaction is our top priority. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for the recommendation and for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever had. If I could rate them higher, I would.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user137123, This is great to hear! We appreciate your output and we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. The noise cancelling exceded my expectations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI Raul, Amazing! We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    One of the better headphones I have had

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise-cancelling was amazing. You can barely hear anything once you have it on. The sound quality is top-notch. Highly recommend for people who like headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user130468, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable and luxurious

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit and great ANC. Sound quality is rich and satisfying. Nice carrying case, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user412153, We're glad that you like the sound, comfortable fit, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for cancelling out external background noise, and at a very reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brock,
      Perfect! We're glad you like your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US