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Customer reviews

Rating 4.6 out of 5 stars with 6260 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 6,260 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The Best Are Somehow Even Better Now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit and Style - These are pretty comfortable but not as comfortable as the XM4 or the Bose QC35. For me the slight discomfort comes from the thin top head band. For me it doesn't distribute the weight of the headphones very well, so after a few hours of wearing them it can get someone uncomfortable. I think these look very nice but ore importantly the materials used feel a lot nicer than the XM4 or the new Bose 700s. Sound - They sound almost identical to the XM4. The average joe would find it hard to differentiate these from the Xm4s but it is not like the Xm4 weren't already the best sound headset. The EQ in the app is awesome you can customize the sound exactly the way you want. The Bose do not come close, The Bose 700s are very flat and the App doesn't let you change it very much. The noise cancelling on these headphones is a massive improvement over the Xm4 which were already the best Noise cancelling headphones. I noticed with these they are more consistent with the noises they block out. Battery Life - The 30 hours seems accurate and for my use case that extra 10 hours over the Bose 700s makes a huge difference for convenience of having to worry about plugging these in all the time. The Bose 700s for me didn't come close to the 20 hours battery life, it often felt more like 15 hours and I was having to plug them in every couple days. App - The Sony app stands alone when compared to all other brands. As mentioned above you can EQ the sound exactly the way you want. As well as being able to set your settings for locations, so for the Gym you can boost the Bass and for work you can turn on Speak to Hear option which turns on ambient noise when you speak. The dual bluetooth is very easy and convenient to use and switch between, I wish for one day to have simultaneous playback with both bluetooth connections. Overall - I loved my XM2 and then the XM4 were amazing but different seem like enough of an upgrade to warrant keeping the XM4 over my XM2. But the XM5 feel like an upgrade in every possible way, I get better range with and the Noise cancelling is significantly better at blocking out more noises. If you have the older Xm headphones you have to upgrade to these, they are amazing. If you were looking at the Bose 700s please do yourself a favor and avoid those, they are noticeably worse than the Sonys in every measurable way. The Bose 700s have worse battery life, worse sound, worse app, and worse noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, Dhays! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the design, superb sound quality, excellent noise cancellation, and overall battery life. It's also good to know you are utilizing the built-in equalizer on the Sony Headphones Connect app.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for your purchase and for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones I've ever owned.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went with the blue and do not regret it for a second. Great color! Even the case is made of high quality material, lightweight and durable. Very comfortable to wear for extended periods (use them for work 6-9h a day). ANC is the best out there in this price range. Audio quality is great with a bit of eq customization. Battery life is as amazing, even with ANC. I've had Bose, previous versions of the XMs, Sennheiser, and Audio Technica. Overall these are the best headphones I've ever owned!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielC, You've made a great choice! We're glad you appreciate the high quality material, lightweight and durable design, comfortable fit, exceptional noise cancellation, great sound quality, long battery life, and overall performance of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were the best purchase! The sound is amazing and they are so lightweight!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MELANIEH!
      Thanks for the great review!
      It's a truly pleasure to hear that your WH-1000XM5 has been such a great purchase for you. We love that you're finding the sound so amazing and the fit so light.

      These headphones use special technology to block out background noise so you can hear every detail in your music. They also have a long lasting battery and microphones that make your voice sound crystal clear during phone calls.

      Thank you for becoming a Sony customer!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good travel headphones.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Sony WH-1000XM3s for a while and loved them, they were the perfect headphone for a while. The battery got messed up so I got the AirPods Max and when the XM5s came out, I figured to give them a shot. They are a good upgrade, they sound good in most to all music genres, but personally I EQ them to sound more neutral because the Sony line always have a bass-heavy sound profile. These are not as muddy and overwhelming though. The new added features are a welcome upgrade, and they are very comfortable. I’m already used to having non collapsible ear-cups, so it’s not the end of the world. They sound good, have tons of features, and have an attractive new design. They are good and a keeper for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Will, Thank you for upgrading to your new Sony WH1000XM5! We're glad you like the sound quality especially when adjusted using the EQ, comfortable fit, new design, and overall features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great headphones if you're careful.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM5 headphones are extremely comfortable and the sound quality is amazing, although after only having them for less than a year I can say that the build quality of the hinges are terrible, as mine broke without me even being present in the same room as them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, TabithaB.

      We are glad to hear you’ve enjoyed the comfort and sound of your WH-1000XM5 headphones, but we are truly sorry to learn about the broken hinge. We understand how disappointing it is when a premium product is damaged, and we appreciate you bringing this to our attention.

      While our limited warranty specifically covers manufacturing defects rather than physical damage, we want to help you get your headphones back in working order. Please contact our support team at https://us.esupport.sony.com/support/s/support-contact so our specialists can provide you with information on available repair options and authorized service centers.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A dream to some, a nightmare to others!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading from the WH1000XM3's so this will mostly be a comparison to those. The ANC is top notch, better than the 3's which I was already impressed with. Ability to connect to two devices is awesome! Yes they redesigned the headset so it doesn't fold up nearly as compact as the 3's, but I don't travel much and these seem a bit sturdier. The fit is better also, but again, I have no problems with the 3's in that regard. The sound is not as bassey as the 3's but they are much more clear with a wider stage. The battery life is... decent. Are they worth 400 eye-blistering dollars? Yes if you want the latest tech and no if you have higher financial priorities. They are, after all, only plastic headphones...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BarkingMad,
      We're glad to hear you like the noise canceling features, Multipoint connection, and comfortable fit with your new WH1000XM5. However, we are sorry we were not able meet your full expectations with regard the bass sound and battery life of the unit. If you haven't yet, please try to follow the troubleshooting steps below. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you different sound modes. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume. NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.

      With battery life, usage hours may be different depending on the settings and conditions of use. You may find these links helpful about available operating time of the unit:
      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534508.html
      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
      Name:
      BBY Username:
      Model Number:
      Issue:
      Telephone Number:

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Portability

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling and very confortable to wear for long periods long battery life , but just wish the pads would swivel and that they’d fold up .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergioM, Fantastic! We're thrilled you like the great noise cancellation, comfortable fit, long battery life, and excellent sound quality of your Sony XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the lack of swivel and fold up option and will be sure to forward this feedback to the appropriate department.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life, Comfort, Weight

    Rated 4 out of 5 stars

    Travel companion

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, ease of use, battery last a long time and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI DATA,

      We are pleased to hear that your WH-1000XM5 headphones have become such a great travel companion! It is wonderful to know that you are enjoying the lightweight design and comfort, along with the long battery life that is perfect for those extended trips. We appreciate your feedback on how easy they are to use and are glad they are meeting your needs so well. Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Love the noise cancel.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is great, sound quality better then expected and extremely comftable to wear for along time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, KARLN!

      We are so pleased to hear how much you are enjoying the WH-1000XM5 headphones. It's incredibly rewarding to know that the sound quality exceeded your expectations, and that you find them comfortable for long listening sessions. We designed them to be a great companion for extended use, so your feedback is very much appreciated.

      Thanks again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Got exactly what i was hoping for

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had these for about 2 months now, and i thoroughly enjoy using them. Theyre lightweight, have exceptional noise cancelation, and outstanding even sound from bottom to top range. Nothing overpowering, just great even sound. My daughter got a pair of the apple airpod max, and while theyre extremely close, i definitely prefer these due to the fact that theyre more comfortable for an extended period of listening. And the battery life is unbelievable - lasts for days. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benamat, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM5. We're glad you love the exceptional comfort, excellent noise cancellation, and sound quality of your headphones. It's good to know you appreciate the long-lasting battery life and lightweight design of the unit. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Totally Pleased

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound clarity is excellent. Bass is not distorted even with high pounding rap nor with smooth lounging jazz. Comfortable to wear all day. Battery last seemingly forever. Flawlessly work with my all devices switching from phone to tablet to TV to desktop computer. Excellent at keeping my ears warm on cold winter days in Michigan. I have own many from B&W, Apple, Sennheiser, B&O and I have to say I am perfectly content with my Sony WH-1000XM5.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VienquangP, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great but not a fan of matte finish

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound overall is great and customizable with the app, its also an added bonus to create a different listening experience to your choice. The matte finish is a little annoying- not sweat friendly and a little hard to clean up with wipes. Another thing I think that theyre the perfect weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunrae, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your input on the matte finish and for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best headphones to a point

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, you can never go wrong with these headphones. Sony has the best sound and the noise canceling is off the charts. I have purchased sony headphones in the past and they (speaking on my behalf with the product) have a long life capacity. The negative about these headphones and only negative is that the over the head band is a bit flimsy and fragile unless you don’t man-handle when adjusting to the shape of your head when you put them on. They tend to move around a bit when you look downwards. Best bet is to wear a hat and then put the headphones over them to make sure that they are steady.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AverageJoe,

      We are delighted to hear that you find the sound quality and noise cancellation of the Sony WH-1000XM5 to be world-class.

      Your loyalty to Sony over the years is truly appreciated, and we value your feedback regarding the headband stability and design. While this model features a streamlined build for lightweight comfort, your tips on careful adjustment and fit are very helpful for other listeners. We will certainly share your observations with our design team as we continue to refine the ergonomics of our future premium products.

      Thank you for choosing Sony as your trusted audio companion.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones Deliver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously had Sony headphones and decided to stick with them on my replacement, and I am so happy I did. Noise cancelling is very good. I typically use these for workouts and it drowns out the noise of a busy after-work gym. User friendly, I love the swiping controls on the ear for volume and skipping tracks, and the headphones fit very comofortably over the ear. Sound quality is phenomenal. Great headphones for a variety of situations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dylan,

      Thanks for sharing your experience with the WH-1000XM5 headphones. We feel honored to hear that you've stuck with Sony on your replacement!

      It's fantastic to know you're enjoying the excellent noise canceling, especially for drowning out a busy gym. We're also glad that you find the touch controls intuitive and the fit comfortable.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I consider myself an amateur audiophile but i do lean more bass heavy and these scratch both the detail and bass. I had the XM4 for a brief moment. These feel much lighter. Some may even say they feel cheap but they manage to still feel premium to me. But because they are so light, they almost feel fragile. The noise cancellation is great, best in the industry. I do miss the variable noise canceling of the XM4 instead of just on or off on the XM5. Very comfortable for me. Very light on the head and room for my ears. When reading reviews, remember sound is subjective as well is fit and finish. Try them for yourself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jayxbby, We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Product - Highly Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable, and good sound quality. Good clarity in the bass and clean tones overall. Noise canceling works well. Really enjoy the touch pad for controlling music etc. Two buttons makes it easy to use but still have lots of control over what I want. The app is great, I usually dislike these things however it's easy to use and super customizable but not too much. Great bang for your buck.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Cooper,

      Thank you for choosing Sony!

      It’s rewarding to hear that you appreciate the WH-1000XM5 headphones for their comfort and excellent sound quality, including clear bass and clean tones. We're glad the noise-canceling feature and touchpad controls enhance your experience, and that the two-button design provides both ease of use and control. It’s also great to know that the app is user-friendly and customizable without being overwhelming. Thank you for sharing your detailed feedback and recognizing the value these headphones offer.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Sound quality, Weight

    Rated 5 out of 5 stars

    Excellent Noise Cancelling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    L:ightweight, but feels secure on your head. Bass is nice and tight. Excellent noise cancellation. Audio reviews have rated these as one of the best. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mrbeemer, Great! We're glad that you like the lightweight design aand noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    My favorite headphones ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones. These headphones are my lifesavers, I have bad auditory issues and these headphones are really great with their noise cancellation, I love how they sit around my ear and they do an amazing job masking out the background noises, I also love that there is an app that allows me to choose just how much background noise I’d like to hear! They’re truly the best headphones I’ve owned and I highly recommend them! I get about 24 straight hours of battery life from them and they are almost fully charged within 30-45 minutes!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Panickeddays, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is better that QC Ultra.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drive a semi truck and at the truck stops when I idle i cannot hear anything thanks to ANC on these. I tried Bose QC Ultra but I could still hear the idling noise. The XM5 has AI noise cancelling which actually works and I could feel the difference in public transport. Also Bose pays attention to highs and mids more than lows which sounds unpleasently loud to me. I love loud headphones but when they are properly tuned. The XM5 however is not as loud as Bose but because of the outstanding ANC you feel the music more on these. More details and less disturbing noises. Actually when ANC works properly you will get a feeling that these are louder than QC ultras. I had xm4 before these and I can tell the difference in sound is above on XM5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shok,

      Thank you for sharing your detailed and valuable feedback with us. We deeply apologize for the issues you experienced with our product. Your comments about the noise canceling feature and sound tuning of the WH1000XM5 headphones are truly appreciated. We are committed to continually improving our products and will certainly take your feedback into consideration in our future developments. Thank you for choosing Sony and we hope to continue to provide you with a satisfying audio experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality

    Rated 5 out of 5 stars

    The best headphones on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved everything about them. The bass is nice and deep and can get really loud. It’s also has the same controls in android/ios. The noise cancellation is really great and same with the transparency. Battery life… Amazing! It even gets 3 hours of playback in just 3 minutes. The touch controls are also really easy to navigate and with just one hand over the cup of the right earphone can turn the music down and turn into transparency mode. It also can detect your ear and pause any playback when you take them off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Elijah, Thank you for the positive review! We're glad you love the deep and punchy bass, powerful sound, same control for Android/iOS device, great noise cancellation and ambient sound mode, excellent battery life, and ease of use of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US