Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great for music
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing and the battery lasts for a very long time but they dont feel like the price you pay for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephL, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these head phones! The sound quality is amazing! I love that it has an app to control the quality of the sound, and that it has a built in Google. They have so many features to them from course cancelling, the ability to stop the sound when speaking so that u can carry on a conversation. The battery life is also very good. If you are thinking about getting these, just get them you will love them.
I would recommend this to a friendBrand response from SonyListens
Posted .They are indeed the best, RavenF! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good sound, comfortable, and just better compared to other headphones at its price range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Secret, thank you for the fantastic review! We're immensely pleased to hear that the Sony - WH1000XM5 headphones are delivering in both sound and comfort. It's great to know you find them a worthwhile investment and a step above others in their price range. They're built to offer an exceptional listening experience with advanced noise cancellation, crystal-clear audio, and all-day comfort, and we're so glad they're living up to the hype. Thanks for being part of the Sony family! Regards, -Dominick
Worth the money!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everything I could ask for! Excellent noise cancellation, ability to switch between two devices seamlessly, and they feel good on your head. I guess the only negative part about these headphones is the Sony app, as the headphones don't stay connected to the app per say all the time so when you open the app it takes a few seconds to connect. Other than that these are a great set of headphones, and well worth the price! I've had them for months now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi friendlyghost3,
We're glad that you are enjoying the noise canceling function, multipoint function, and comfort of the headphones. Your feedback about the Sony Headphones Connect app is greatly appreciated.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Sony WHAAAAAT
|Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, amazing audio awareness, and maximum comfortability. Sony is always a top choice for audio quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Drew,
Thank you for choosing Sony!
We're beyond pleased to know that you're loving your WH-1000XM5 headphones! It's great to hear that you're enjoying the excellent sound quality, incredible sound perception, and ultimate comfort. We truly appreciate you recognizing Sony as a top choice for audio quality—that's exactly what we strive for! Thank you so much for sharing your positive feedback.
Best regards,
-Fred
Value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a major update from Sony WH-1000M4. If you have M4 then no need to replace it. Battery life is good, design is better then M4 Sound quality : Sony is the best that money can buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Great choice Sumanth! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony xm5s
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned, the noise cancelling is awesome and the sound quality is extremely good for Bluetooth headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Masonb,
We are immensely pleased to hear that these are the best headphones you’ve ever owned and that you are enjoying the "awesome" noise canceling! To deliver that industry-leading silence, this model utilizes two processors controlling eight microphones—the Integrated Processor V1 and the HD Noise Cancelling Processor QN1—which work together to dramatically reduce high and mid-frequency noise. Furthermore, the sound quality is elevated by the specially designed 30mm driver unit, featuring a light and rigid dome for more natural sound, while DSEE Extreme™ upscales your compressed digital music files in real time for a truly premium listening experience.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but I am someone who uses them everyday and the poor connectivity is maddening. Also, the ear pads are EXTREMELY flat and not very comfortable. The noise cancellation isn’t as good as other Sony headphones either. I spontaneously upgraded to these from the Sony WH-XB910N for the color (vain I know) and the fact that my ear pads were disintegrating from so much use, but regret not replacing the ear pads. Think hard about what you want from headphones before choosing these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TyrannieW,
Thank you so much for sharing your feedback with us. We’re really sorry to hear that you’re having trouble with the connectivity and comfort of your WH-1000XM5 headphones and that the noise cancellation is not fulfilling your expectations. We know how important it is for your headphones to work well every day and we want to help.
For the connectivity issues, please try these steps:
-Make sure your headphones have the latest firmware update using the Sony | Sound Connect app.
-Try resetting and initializing the headphones, following these instructions:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
For the ear pad comfort, we understand everyone’s preferences are different. If the ear pads feel too flat, you might want to gently adjust their position or consider replacement pads designed for extra comfort.
If you’re still having trouble, our support team would be happy to help you further. Please reach out to us so we can look into this together and find the best solution for you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and sharing your feedback.
Warm regards,
Estefany
The best over ear headphones for all purposes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best over ear headphone on the market. I can still use noise cancellation when playing my ps5 and the eq on the app mixed with the adjustable eq on Spotify can really make for an amazing sound experience. They pair up instantly with my iPhone and they are sleek and light. I’ve fallen asleep multiple times without noticing these were on my head. Would recommend over AirPods Max, they are cheaper, lighter, and have better sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MannyL, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
These headphones preform well and sound great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones preform well and sound great. I find the headband orientation to the speakers a little awkward on the head when the speakers are ideally situated on the ears. Not a big deal, but I do notice every time I wear them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonF,
We are delighted to hear that the Sony WH-1000XM5 headphones perform well and offer exceptional audio reproduction!
We appreciate your specific feedback regarding the fit and the interaction between the headband and the earcup placement. Our goal with the WH-1000XM5 design was to achieve a lightweight, comfortable, and seamless feel for long listening sessions, and we take all observations on comfort and fit seriously.
Thank you for choosing Sony for your premium listening experience.
Regards,
Dominick
XM5’s Exceeded expectations.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Exceeded my expectations especially from being a so called “AirPods user” for most of my life. The app is really intuitive and has great customization for the sound. The case is great too. I only wish that the materials were as nice as the AirPods Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoganW! It brings us great satisfaction to hear your feedback on the WH-1000XM5 headphones. Thank you for sharing your experience.
We're really glad you found the Sound Connect app intuitive and helpful for customizing your sound.
We appreciate your honest comment about the materials, and we certainly value all input as we develop future models.
Thanks for choosing Sony!
Best regards,
Estefany
Game changer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, excellent quality sound in base and clarity. The noise cancellation is pretty decent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ROMANR,
Thank you for choosing Sony!
We're excited to hear, such positive feedback about your WH-1000XM5 headphones! It's great to hear that you enjoy their lightweight design, exceptional sound quality with rich bass and clarity, as well as the impressive noise cancellation. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
Nice Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That is the best headphone i have ever use. The sound quality is incredible especially playing classic music. Comfortable wearing, long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinT, Thank you for the 5-star rating! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony xm4's rock !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased during after Christmas sale. Incredible sound.... handsome headphones. Battery life is super....the blue color hides fingerprints and smudges. What are you waiting for.....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregM,
Thank you for the 5-star rating! We're happy to hear that you like the sound quality and battery life of the headphones. Thank you for choosing Sony!
-David
Best Headphones On the Market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several pairs of over the ear headphones, but none compare to the Sony - WH1000XM5. The noise cancelling is superb and the sound quality is crisp. Battery life is excellent. Having the app to make adjustments to sound quality is a plus too. It's a great investment and I'm happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SerenityDelta22, We're glad that you like the sound, noise canceling, use of app, and battery life. Thank you for choosing Sony. Erin
Music
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loves these. They fit over all her piercings. The charge lasts and they are very responsive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Espi1984,
Thank you for choosing Sony!
We're delighted to learn that your daughter is enjoying the WH-1000XM5 headphones! It's wonderful to hear that they provide a comfortable fit and that their impressive battery life and responsiveness have surpassed her expectations.
Best regards,
-Fred
Great headphones, if a little expensive...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never spent this much on headphones before, so by no means am I an audiophile. These headphones sound fantastic! There are so many really cool features that remind you of the reason you dropped $400 dollars on some ear speakers.. They connect to everything effortlessly, they pause automatically when you start speaking to someone, you can hole the right headphone to turn on the external mics so that you can listen to someone talking to you, etc.. These have my vote for being worth the price, but only just worth it. Good job Sony, these are fire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanTheReviewMan, Awesome! We're glad that you are enjoying the audio quality, features and ease of pairing. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and fast shipping. They are exactly what I was looking for
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoB!
Thanks so much for sharing your feedback with us.
It is fantastic to know that these WH-1000XM5 were exactly what you were looking for! We’re so glad they arrived quickly and are feeling great on your ears.
We appreciate you choosing Sony!
Best regards,
Estefany
Great Headphones - Just don't fit my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these after listening to them side by side with some AirPod Max's. The sound was a little better and they were much lighter. After almost 2 weeks of using them daily for 8+ hours for work, I came to the conclusion that my right ear was not comfortable in them and I could feel the inner lining of the ear cup pressing against my ear. I dealt with it for 5 more days than I probably should have. It made my ear sore from the pressure and rubbing. I am really upset because I liked the weight and sound quality. The ability to pair to multiple devices seamlessly made them PERFECT for me. I had them paired and connected to my work laptop and my gaming laptop. When a work call came in, it would mute the sound from my gaming rig. Overall, a GREAT headset for anyone...except me and my big ole ears...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JShives74, thank you for choosing and purchasing our newest industry-leading noise canceling headphones. We're glad you like the weight and sound quality of the WH1000XM5. We're sorry to hear that you have an issue wearing your SONY unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Stunning sound and fit.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got a set after hearing them in store. I love the sound and fit especially. Simply stunning. I use a streaming music service that includes the 360 suround audio which is a nice plus. The app is as easy to pair and use as anything else, and these head phones are now my daily drivers. Definately worth the price for admission.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cl3anb0y,
Thank you for the purchase! We're happy to hear that you love the sound quality, fit and smart features of the headphones. Thank you for choosing Sony!
-David